Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus
Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.
Archivé

High cpu use when composing message to many recipients (TB60beta) crash @ AsyncShutdownTimeout | profile-before-change | Sqlite.jsm shutdown blocker

Thunderbird Résolution de problèmes
Matt a répondu il y a 8 ans
Henrik R.
Henrik R.

Hi

This is kind of a continuation of https://support.mozilla.org/en-US/questions/1222376 (Crash choosing mailing list recipient composing message), in the sense that Thunderbird 52.8.0 (64-bit) crashed (with 100% CPU use) when I tried to compose a message to a mailing list. In order to solve it, I was advised to switch to TB 60.0b10 (64-bit), which solved the immediate problem.

Now, when I respond to a message that was send to 46 people, TB starts using about 70-80% of the CPU. It continues after the message was sent. This high CPU use continues even after (trying to) close TB. Then after about 30 sec. I get a message that TB has crashed.

Hi This is kind of a continuation of https://support.mozilla.org/en-US/questions/1222376 (Crash choosing mailing list recipient composing message), in the sense that Thunderbird 52.8.0 (64-bit) crashed (with 100% CPU use) when I tried to compose a message to a mailing list. In order to solve it, I was advised to switch to TB 60.0b10 (64-bit), which solved the immediate problem. Now, when I respond to a message that was send to 46 people, TB starts using about 70-80% of the CPU. It continues after the message was sent. This high CPU use continues even after (trying to) close TB. Then after about 30 sec. I get a message that TB has crashed.

Modifié le par Wayne Mery

Toutes les réponses (6)

Wayne Mery
Wayne Mery
  • Modérateur
  • Les 10 premiers contributeurs

Hero27 said

Now, when I respond to a message that was send to 46 people, TB starts using about 70-80% of the CPU. It continues after the message was sent. This high CPU use continues even after (trying to) close TB. Then after about 30 sec. I get a message that TB has crashed.

1. What is the new crash ID? 2. Does this reproduce in safe mode?

Henrik R.
Henrik R. Auteur de la question

I just reproduced the problem in TB 52.9.1 (64-bit): Crash report ID: bp-215cfb92-96f7-45f8-90c1-1c07c0180824 But opening TB in safe-mode seems to solve the problem!

Wayne Mery
Wayne Mery
  • Modérateur
  • Les 10 premiers contributeurs

Hero,

Which addon is causing the crash? messagingmenu??

Your crash's signature is @ AsyncShutdownTimeout | profile-before-change | Sqlite.jsm shutdown blocker

Wayne Mery
Wayne Mery
  • Modérateur
  • Les 10 premiers contributeurs

Hero indicates he is no longer able to provide more info

Henrik R.
Henrik R. Auteur de la question

Wayne Mery said

Hero, Which addon is causing the crash? messagingmenu?? Your crash's signature is @ AsyncShutdownTimeout | profile-before-change | Sqlite.jsm shutdown blocker

OK. I tried disabling the add-on 'messaging menu'. That didn't help. And no - I don't have time to disable different sets of add-ons to discover which causes the problem. I am sorry!

Matt
Matt
  • Les 25 premiers contributeurs

I am starting to wonder just how different the version of Thunderbird that is released on Ubuntu is to that available from the Thunderbird.net web site. Their copy does not appear to have lightning bundled for instance.