Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Downloaded update to 59.0.1 (64-bit), browser and some web pages can be slow to load or won't load. Please advise.

  • 4 réponses
  • 3 ont ce problème
  • 3 vues
  • Dernière réponse par Slack

Slack
Slack
more options

The browser intermittently is slow to load and I have to pass the cursor over blank areas to get the content there to be visible. The same thing happens on some but not all web pages. It happens most frequently on Facebook.

The browser intermittently is slow to load and I have to pass the cursor over blank areas to get the content there to be visible. The same thing happens on some but not all web pages. It happens most frequently on Facebook.

Solution choisie

HI, there appears to be an issue that only affects users who have turned off cleartype font rendering within their Windows Settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Please check and let us know if that solved the issue.

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (4)

Slack
Slack Auteur de la question
more options

BTW, when this happens I switch over to Chrome and have no trouble.

Shadow110
Shadow110
more options

Solution choisie

HI, there appears to be an issue that only affects users who have turned off cleartype font rendering within their Windows Settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Please check and let us know if that solved the issue.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Pkshadow said

HI, there appears to be an issue that only affects users who have turned off cleartype font rendering within their Windows Settings. So a workaround for the moment would either be to turn cleartype back on or disabling hardware acceleration in Firefox: https://support.mozilla.org/en-US/kb/performance-settings

Two footnotes:

(1) This is scheduled to be fixed in a 59.0.2 update, but I don't know when that will be released.

(2) You need to exit Firefox and start it up again before the hardware acceleration change takes effect.

Slack
Slack Auteur de la question
more options

Thank you. While I have not knowingly turned off cleartype font rendering, I don't even know what that is, unchecking the boxes has fixed the problem.