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Firefox crashes

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  • 1 a ce problème
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  • Dernière réponse par philipp

zbgorman
zbgorman
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I installed the latest version of Firefox 43.0.4 and every time i try to open it, i receive a Crash Report. Even in Safe mode, and refreshing Firefox, and uninstalling and reinstalling.

Crash ID: bp-885ef2af-a7d0-46fd-87a7-34feb2160125

I installed the latest version of Firefox 43.0.4 and every time i try to open it, i receive a Crash Report. Even in Safe mode, and refreshing Firefox, and uninstalling and reinstalling. Crash ID: bp-885ef2af-a7d0-46fd-87a7-34feb2160125

Solution choisie

hi zbgorman, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

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philipp
philipp
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Solution choisie

hi zbgorman, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/