Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Where do emails go when clicked as "not spam" in the spam folder?

  • 7 réponses
  • 3 ont ce problème
  • 6563 vues
  • Dernière réponse par toro271

more options

When the spam folder has an email in it, and I click on "not spam", where does it go, and how do I retrieve it?

Solution choisie

Hey,

I goggled the problem for you.

According to AOL:

   "If you see a piece of email that is not spam, click the email, and then click This is Not Spam. The message will be automatically moved to your New or Inbox folder. You should then add that email address to your address book or your Custom Sender List (if you have one set up), so that future emails from this sender will not be sent to your Spam folder."

Hope it helps you.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (7)

more options

That is a question for whatever you are using for email. Like Gmail, Xfinity Mail, Yahoo! Mail, etc.

more options

I'm using AOL Mail inside Firefox

more options

Hi, I'm not certain about AOL, but AFAIK they usually just go to your inbox.

more options

they don't show up in AOL's INBOX

more options

Solution choisie

Hey,

I goggled the problem for you.

According to AOL:

   "If you see a piece of email that is not spam, click the email, and then click This is Not Spam. The message will be automatically moved to your New or Inbox folder. You should then add that email address to your address book or your Custom Sender List (if you have one set up), so that future emails from this sender will not be sent to your Spam folder."

Hope it helps you.

more options

If possible, you should see if the issue is Firefox specific, by opening AOL in another browser. If it is Firefox, try clearing your cache - Main menu > History (clock face) > Clear Recent History, and tick/check as required. You can also try removing AOL cookies - Main menu > Options (cog wheel) > Privacy tab > Show Cookies (scroll through, select, Remove Cookie). Temporarily disabling any Add-ons is also worth trying - especially ones that updated when the problem first occured - Main menu > Extensions > ('More' to see last update).

Further to the above: If it's an issue in AOL Mail, go to the mail Options > Email Settings > Spam Settings > Blocked Email, and make sure that 'Permanently delete blocked email' isn't selected. You can also adjust the Spam Filter setting - (medium is the default). Hope that will help.

Modifié le par Scribe

more options

Right-clicked the email and clicked "This is not spam" ; worked.

thanks for the advice.