Try to disable your security software (firewall, anti-virus) temporarily and use the built-in Windows firewall instead to see if that has effect.

If using various malware scanners does not fix it or if you are blocked from installing those scanners then ask advice at a forum that specializes in malware removal.

• http://forums.majorgeeks.com/index.php - MajorGeeks Support Forums
• http://www.security-forums.com/index.php - WindowSecurity.com Security Forums
• http://www.bleepingcomputer.com/forums - Bleeping Computer Forums

Crash ID: bp-13ebaf95-7a89-4bf6-94f6-c816d2131018

how can i solve this crash iD and make firefox work in normal mode?

Hi midogolden

This crash is related to this bug from version 23 to 24 Bug 876594: crash in nsObjectFrame::SetEmptyWidgetConfiguration

I would recommend updating Firefox to version 25.0.1, the installed version that is crashing is an older version of Firefox. However, this issue was not fixed, and in the crash report there are two listed extensions, one of which has been known to be a Trojan, called SafetyNut. Please do a search on how to get rid of this since they are tough to get rid of.

This is a question in the past that has recommended anti-malware in its chosen solution: [https://support.mozilla.org/questions/793555]