Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

جست‌وجوی پشتیبانی موزیلا

از کلاهبرداری‌های پشتیبانی اجتناب کنید. ما هرگز از شما نمی‌خواهیم که با شماره تلفن تماس بگیرید یا پیامک ارسال کنید یا اطلاعات شخصی خود را هم‌رسانی کنید. لطفاً فعالیت‌های مشکوک را با استفاده از گزینه «گزارش سوءاستفاده» گزارش دهید.

مانند نخ كشيده
باز

Tablet always freezes after a Firefox update

pete2

Hi, After a Firefox update my tablet, running Windows 11, always freezes up - no mouse, keyboard, etc. - about 8 minutes after startup, and I have to perform a Windows reset. Currently writing this from an older Windows 10 tablet while the current one is resetting!

Hi, After a Firefox update my tablet, running Windows 11, always freezes up - no mouse, keyboard, etc. - about 8 minutes after startup, and I have to perform a Windows reset. Currently writing this from an older Windows 10 tablet while the current one is resetting!

پاسخ‌ها (2)

If the whole tablet freezes, I'd suspect a graphics driver or Windows issue rather than Firefox alone. Once the reset is finished, try updating Windows and the tablet's graphics drivers, then turn off hardware acceleration in Firefox under Settings → General → Performance. One question: does the tablet freeze even when Firefox isn't open, or only when you're using Firefox?

Thank you for this. I've updated the graphics driver, so we shall see, but cannot find a way to turn off hardware acceleration: there is neither a tab for General or Performance in Settings - not on my device anyhow! It always freezes when Firefox is open, as, of necessity, I've opened it when the update is forced on me...

یک سؤال بپرسید

شما باید برای پاسخ به پست‌ها وارد حسابتان شوید. اگر هنوز حسابی ندارید، لطفاًً یک سؤال جدید آغاز کنید.