Transferring messages to EWS from local storage stops after a while with no error message
In our organization we have moved from an on-premise mail server to M365. We've also added our new EWS-based accounts to Thunderbird. Since there are a large number of users with a significant amount of older mails they want to have access to, they have been asking how they could upload them to EWS now.
We've noticed that either copying or moving messages from local folders to an EWS folder fails after some time. Has anyone encountered this?
From the TB diagnostics console:
08:32:44.651 Warning: Invalid absolute docBaseUrl: "x-moz-ews://outlook.office365.com/%CE%95%CE%B9%CF%83%CE%B5%CF%81%CF%87%CF%8C%CE%BC%CE%B5%CE%BD%CE%B1/6163?part=1.2&filename=%CE%94%CE%95%CE%9B%CE%A4%CE%99%CE%9F%20%CE%97%CE%9C%CE%95%CE%A1%CE%97%CE%A3%CE%99%CE%91%CE%A3%20%CE%91%CE%A0%CE%91%CE%A3%CE%A7%CE%9F%CE%9B%CE%97%CE%A3%CE%97%CE%A3%2004-%CE%9C%CE%91%CE%A1-2026.pdf&type=application/pdf". 2 pdf.worker.mjs:357:13 08:32:44.663 PDF 5df956e1527bf80c20efa2f3af9d8129 [1.7 Microsoft: Print To PDF / -] (PDF.js: 5.4.445 [ec5330f78]) 2 viewer.mjs:15734:13 08:42:07.645 TypeError: can't access property "ownerGlobal", navigatedWindow.windowRoot is null FormHandlerChild.sys.mjs:413:31
notifyProcessRootOfNavigation resource://gre/actors/FormHandlerChild.sys.mjs:413 onLocationChange resource://gre/actors/FormHandlerChild.sys.mjs:361 #pushOrReplaceState resource://pdf.js/web/viewer.mjs:6460 #tryPushCurrentPosition resource://pdf.js/web/viewer.mjs:6479 #pageHide resource://pdf.js/web/viewer.mjs:6632 closeTab chrome://messenger/content/tabmail.js:1128 removeTabByNode chrome://messenger/content/tabmail.js:1146 connectedCallback chrome://messenger/content/tabmail-tab.js:99
08:42:33.829 NS_ERROR_ILLEGAL_VALUE: Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIMsgFolder.firstNewMessage]
onMessagesLoaded chrome://messenger/content/mailCommon.js:1198 set searching resource:///modules/DBViewWrapper.sys.mjs:999 onSearchDone resource:///modules/SearchSpec.sys.mjs:528
mailCommon.js:1206:19
onMessagesLoaded chrome://messenger/content/mailCommon.js:1206 set searching resource:///modules/DBViewWrapper.sys.mjs:999 onSearchDone resource:///modules/SearchSpec.sys.mjs:528
All our systems are Windows 11 Pro rigs, domain-joined, with ESET endpoint security installed.
Modified by Michail Pappas
All Replies (3)
Michail,
So far we haven't reproduced this. Are you still seeing the problem? And do you feel it is related to https://bugzilla.mozilla.org/show_bug.cgi?id=2017528 ?
Still do. We are not aware whether these two are related but we do have a multitude of problems with TB over EWS, to the point we've encouraging our users to just go with webmail.
The most serious of issues is the disappearance of inbox, for which it can be got back only by removing and reinstating the EWS account. For some users we've replaced the EWS account with an IMAP one, which seems to go along nicely, but we do not have the time and strength to produce documentation for our users to do so massively (they'll probably do a contract on our heads).
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.