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Thunderbird fails to send messages that contain a URL but not messages without a URL

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  • آخرین پاسخ توسّط Matt

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I have been using Thunderbird on Linux for as long as it has been available but it is becoming increasingly unreliable with my ISP which is Centurylink.net. Centurystink is awful, god awful, and their tech support is abysmal but I have too many accounts set up that use the address to change and I don't like Google's spying on everything. I am finding that the messages which get rejected have one thing in common: they al contains URL to a website that I am trying to send to a friend. Straight text/html messages without a URL seem to work fine but whenever I include a URL, the message fails to get through and Thunderbird posts this message:

Sending of the message failed.

The message could not be sent using Outgoing server (SMTP) smtp.centurylink.net for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again


Here is the text of a message that has been rejected 5 times this morning:

This is the spec sheet for the binoculars Glenn gave me.

https://www.opticronusa.com/our-products/binoculars/oregon-4-pcoasis-binoculars/oregon-4-pc-oasis-8x32

I checked on the forums and the Centurylink site for instructions on which settings to use and tried all the available options with no improvement. I know that Centurylink doesn't have proper SPF records and many ISPs block incoming mail from them due to excessive SPAM but their tech support always says there are no problems on their end. I know their SMTP server is hosting multiple domains and that can cause issues. The mtr report below shows 100% packet loss on the next to last hop but that is not always the problem. My hostname is not a real DNS entry and is only valid on my home network. Similarly, the dsl.winriverody.net is my local network name for my DSL router. I am using a gigabit wired connection to my router with ADSL service to the outside world network, not wireless.

If I write two messages, one with an URL and one without the URL and then hit send one after the other, the one without the URL goes through without any problem and the one with a URL fails.

I can sometimes get the message to go through by removing the https:// at the front of the URL and/or padding the beginning of the line with spaces. I've tried restarting Thunderbird in troubleshooting mode, disabling as many language packs as possible (why do I need thirty language packs to begin with?) but many cannot be uninstalled for some reason. I have tried checking for new messages before sending (POP before send) but that doesn't seem to help since there are two different servers for incoming and outgoing email. I have the same problem regardless of which computer I use to send the email.

I am a retired systems programmer. Please let me know if there is anything I can do/test/report to get to the bottom of this issue.

mtr -r smtp.centurylink.net Start: 2021-11-09T09:11:11-0700 HOST: gateway.wriverody.net Loss% Snt Last Avg Best Wrst StDev

 1.|-- dsl.wriverody.net          0.0%    10    0.5   0.6   0.5   0.7   0.1
 2.|-- hlrn-dsl-gw01.hlrn.qwest.  0.0%    10   17.4  17.9  17.4  18.8   0.4
 3.|-- 63-225-124-1.hlrn.qwest.n  0.0%    10   16.8  20.1  16.8  35.6   5.7
 4.|-- ftw-edge-02.inet.qwest.ne  0.0%    10   34.1  36.7  33.9  54.3   6.2
 5.|-- 216.34.172.42              0.0%    10   35.0  34.2  33.6  35.0   0.4
 6.|-- das1-v3005.dl2.savvis.net  0.0%    10   38.8  39.5  38.8  41.3   0.7
 7.|-- 206.152.132.146            0.0%    10   34.9  34.2  33.6  34.9   0.4
 8.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 9.|-- mail.onyx.syn-alias.com    0.0%    10   35.2  34.6  34.0  35.3   0.5


openssl s_client -connect smtp.centurylink.net:587 CONNECTED(00000003) 140437982824256:error:1408F10B:SSL routines:ssl3_get_record:wrong version number:ssl/record/ssl3_record.c:331: --- no peer certificate available --- No client certificate CA names sent --- SSL handshake has read 5 bytes and written 314 bytes Verification: OK --- New, (NONE), Cipher is (NONE) Secure Renegotiation IS NOT supported Compression: NONE Expansion: NONE No ALPN negotiated Early data was not sent Verify return code: 0 (ok) ---


Application Basics Name Thunderbird Version 91.2.0 Build ID 20211015120300 Distribution ID User Agent Mozilla/5.0 (X11; Linux x86_64; rv:91.0) Gecko/20100101 Thunderbird/91.2.0 OS Linux 5.14.16-101.fc33.x86_64 #1 SMP Thu Nov 4 01:35:22 UTC 2021 Multiprocess Windows 0/0 Fission Windows 0/0 Disabled by default Remote Processes 1 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (none) Local Folders 0 passwordCleartext account7 (pop3) pop.centurylink.net:995 SSL passwordCleartext smtp.centurylink.net:587 alwaysSTARTTLS passwordCleartext true Calendar Settings Home Name Value Name Type storage Disabled Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Remote Processes Type Count Web Content 1 / 8 Add-ons Name Type Version Enabled ID Amazon.com extension 1.1 true amazondotcom@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org DuckDuckGo extension 1.0 true ddg@search.mozilla.org Google extension 1.0 true google@search.mozilla.org Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org Afrikaans Language Pack locale 91.0buildid20211004152603 true langpack-af@thunderbird.mozilla.org Armenian (AM) Language Pack locale 91.0buildid20211004152603 true langpack-hy-AM@thunderbird.mozilla.org Asturianu Language Pack locale 91.0buildid20211004152603 true langpack-ast@thunderbird.mozilla.org Bahasa Indonesia (ID) Language Pack locale 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false langpack-cal-br@lightning.mozilla.org ca Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-ca@lightning.mozilla.org cak Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-cak@lightning.mozilla.org cs Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-cs@lightning.mozilla.org cy Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-cy@lightning.mozilla.org da Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-da@lightning.mozilla.org de Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-de@lightning.mozilla.org dsb Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-dsb@lightning.mozilla.org el Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-el@lightning.mozilla.org en-GB Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-en-GB@lightning.mozilla.org en-US Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-en-US@lightning.mozilla.org es-AR Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-es-AR@lightning.mozilla.org es-ES Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-es-ES@lightning.mozilla.org et Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-et@lightning.mozilla.org eu Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-eu@lightning.mozilla.org fi Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-fi@lightning.mozilla.org fr Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-fr@lightning.mozilla.org fy-NL Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-fy-NL@lightning.mozilla.org ga-IE Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-ga-IE@lightning.mozilla.org gd Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-gd@lightning.mozilla.org gl Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-gl@lightning.mozilla.org he Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-he@lightning.mozilla.org hr Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-hr@lightning.mozilla.org hsb Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-hsb@lightning.mozilla.org hu Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-hu@lightning.mozilla.org hy-AM Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-hy-AM@lightning.mozilla.org id Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-id@lightning.mozilla.org is Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-is@lightning.mozilla.org it Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-it@lightning.mozilla.org ja Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-ja@lightning.mozilla.org ka Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-ka@lightning.mozilla.org kab Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-kab@lightning.mozilla.org kk Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-kk@lightning.mozilla.org ko Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-ko@lightning.mozilla.org lt Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-lt@lightning.mozilla.org ms Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-ms@lightning.mozilla.org nb-NO Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-nb-NO@lightning.mozilla.org nl Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-nl@lightning.mozilla.org nn-NO Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-nn-NO@lightning.mozilla.org pl Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-pl@lightning.mozilla.org pt-BR Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-pt-BR@lightning.mozilla.org pt-PT Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-pt-PT@lightning.mozilla.org rm Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-rm@lightning.mozilla.org ro Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-ro@lightning.mozilla.org ru Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-ru@lightning.mozilla.org si Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-si@lightning.mozilla.org Sinhala (si-LK) Language Pack locale 78.0buildid20200925001233 false langpack-si@thunderbird.mozilla.org sk Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-sk@lightning.mozilla.org sl Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-sl@lightning.mozilla.org sq Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-sq@lightning.mozilla.org sr Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-sr@lightning.mozilla.org sv-SE Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-sv-SE@lightning.mozilla.org tr Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-tr@lightning.mozilla.org uk Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-uk@lightning.mozilla.org uz Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-uz@lightning.mozilla.org vi Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-vi@lightning.mozilla.org zh-CN Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-zh-CN@lightning.mozilla.org zh-TW Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-zh-TW@lightning.mozilla.org فارسی (ایران) Language Pack locale 78.0buildid20200925001233 false langpack-fa@thunderbird.mozilla.org Graphics Features Compositing WebRender (Software) Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info GLX 1.4 GLX_VENDOR(client): Mesa Project and SGI GLX_VENDOR(server): SGI Extensions: GLX_ARB_create_context GLX_ARB_create_context_no_error GLX_ARB_create_context_profile GLX_ARB_fbconfig_float GLX_ARB_framebuffer_sRGB GLX_ARB_get_proc_address GLX_ARB_multisample GLX_EXT_buffer_age GLX_EXT_create_context_es2_profile GLX_EXT_create_context_es_profile GLX_EXT_fbconfig_packed_float GLX_EXT_framebuffer_sRGB GLX_EXT_import_context GLX_EXT_swap_control GLX_EXT_swap_control_tear GLX_EXT_texture_from_pixmap GLX_EXT_visual_info GLX_EXT_visual_rating GLX_INTEL_swap_event GLX_MESA_copy_sub_buffer GLX_MESA_query_renderer GLX_MESA_swap_control GLX_OML_swap_method GLX_OML_sync_control GLX_SGIS_multisample GLX_SGIX_fbconfig GLX_SGIX_pbuffer GLX_SGIX_visual_select_group GLX_SGI_make_current_read GLX_SGI_swap_control GLX_SGI_video_sync IsWebglOutOfProcessEnabled: 0 WebGL 1 Driver Renderer Intel Open Source Technology Center -- Mesa DRI Intel(R) HD Graphics (ILK) WebGL 1 Driver Version 2.1 Mesa 20.3.5 WebGL 1 Driver Extensions GL_ARB_multisample GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_copy_texture GL_EXT_subtexture GL_EXT_texture_object GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_texture GL_EXT_texture3D GL_IBM_rasterpos_clip GL_ARB_point_parameters GL_EXT_draw_range_elements GL_EXT_packed_pixels GL_EXT_point_parameters GL_EXT_rescale_normal GL_EXT_separate_specular_color GL_EXT_texture_edge_clamp GL_SGIS_generate_mipmap GL_SGIS_texture_border_clamp GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_ARB_framebuffer_sRGB GL_ARB_multitexture GL_EXT_framebuffer_sRGB GL_IBM_multimode_draw_arrays GL_IBM_texture_mirrored_repeat 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GL_ARB_fragment_program GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_vertex_program GL_ARB_vertex_shader GL_ATI_draw_buffers GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_MESA_pack_invert GL_NV_primitive_restart GL_ARB_depth_clamp GL_ARB_fragment_program_shadow GL_ARB_half_float_pixel GL_ARB_occlusion_query2 GL_ARB_point_sprite GL_ARB_shading_language_100 GL_ARB_sync GL_ARB_texture_non_power_of_two GL_ARB_vertex_buffer_object GL_ATI_blend_equation_separate GL_EXT_blend_equation_separate GL_OES_read_format GL_ARB_color_buffer_float GL_ARB_pixel_buffer_object GL_ARB_texture_compression_rgtc GL_ARB_texture_float GL_ARB_texture_rectangle GL_EXT_packed_float GL_EXT_pixel_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_shared_exponent GL_ARB_framebuffer_object GL_EXT_framebuffer_blit GL_EXT_packed_depth_stencil GL_APPLE_object_purgeable GL_ARB_vertex_array_object GL_ATI_separate_stencil GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_gpu_program_parameters GL_EXT_texture_array GL_EXT_texture_integer GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_OES_EGL_image GL_ARB_copy_buffer GL_ARB_depth_buffer_float GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_map_buffer_range GL_ARB_texture_rg GL_ARB_texture_swizzle GL_ARB_vertex_array_bgra GL_EXT_texture_swizzle GL_EXT_vertex_array_bgra GL_NV_conditional_render GL_AMD_seamless_cubemap_per_texture GL_ARB_ES2_compatibility GL_ARB_debug_output GL_ARB_draw_elements_base_vertex GL_ARB_explicit_attrib_location GL_ARB_fragment_coord_conventions GL_ARB_provoking_vertex GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_shader_texture_lod GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_vertex_type_2_10_10_10_rev GL_EXT_provoking_vertex GL_EXT_texture_snorm GL_MESA_texture_signed_rgba GL_NV_texture_barrier GL_ARB_get_program_binary 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GL_KHR_context_flush_control GL_ARB_parallel_shader_compile GL_KHR_no_error GL_ARB_polygon_offset_clamp GL_ARB_texture_filter_anisotropic GL_KHR_parallel_shader_compile GL_EXT_EGL_image_storage GL_EXT_shader_framebuffer_fetch_non_coherent GL_EXT_texture_sRGB_R8 GL_EXT_EGL_sync GL_EXT_demote_to_helper_invocation WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info - WebGL 2 Driver Renderer WebGL creation failed: * tryNativeGL () * Exhausted GL driver options. (FEATURE_FAILURE_WEBGL_EXHAUSTED_DRIVERS) WebGL 2 Driver Version - WebGL 2 Driver Extensions - WebGL 2 Extensions - Window Protocol x11 Desktop Environment xfce Target Frame Rate 60 GPU #1 Active Yes Description Mesa DRI Intel(R) HD Graphics (ILK) Vendor ID 0x8086 Device ID 0x0046 Driver Vendor mesa/i965 Driver Version 20.3.5.0 RAM 0 Diagnostics AzureCanvasBackend skia AzureContentBackend skia AzureFallbackCanvasBackend skia CairoUseXRender 0 CMSOutputProfile Empty profile data Display0 1366x768 default DisplayCount 1 Decision Log HW_COMPOSITING available by default blocked by env: Acceleration blocked by platform OPENGL_COMPOSITING unavailable by default: Hardware compositing is disabled WEBRENDER available by default disabled by env: Not qualified WEBRENDER_QUALIFIED available by default denied by env: Not on allowlist WEBRENDER_COMPOSITOR disabled by default: Disabled by default blocklisted by env: Blocklisted by gfxInfo WEBRENDER_PARTIAL available by default WEBRENDER_SHADER_CACHE disabled by default: Disabled by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE available by default unavailable by env: OS not supported WEBRENDER_DCOMP_PRESENT available by default disabled by user: User disabled via pref unavailable by env: Requires Windows 10 or later unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE available by default OMTP disabled by default: Disabled by default broken by runtime: OMTP is not supported with <= 2 cores WEBGPU disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly X11_EGL available by default blocklisted by env: Blocklisted by gfxInfo DMABUF available by default unavailable by runtime: Requires EGL Media Audio Backend pulse-rust Max Channels 2 Preferred Sample Rate 44100 Roundtrip latency (standard deviation) 50.35ms (4.39) Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Built-in Audio Analog Stereo /devices/pci0000:00/0000:00:1b.0/sound/card0 Intel Corporation Enabled All default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Monitor of Built-in Audio Analog Stereo /devices/pci0000:00/0000:00:1b.0/sound/card0 Intel Corporation Enabled None default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0 Built-in Audio Analog Stereo /devices/pci0000:00/0000:00:1b.0/sound/card0 Intel Corporation Enabled All default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0 Environment Variables MOZ_ALLOW_DOWNGRADE 1 MOZ_GMP_PATH /usr/lib64/mozilla/plugins/gmp-gmpopenh264/system-installed MOZ_APP_LAUNCHER /usr/bin/thunderbird DISPLAY :0.0 MOZ_ASSUME_USER_NS 1 MOZ_LAUNCHED_CHILD XRE_PROFILE_PATH XRE_PROFILE_LOCAL_PATH XRE_START_OFFLINE XRE_BINARY_PATH XRE_RESTARTED_BY_PROFILE_MANAGER MOZ_APP_RESTART 1 MOZ_SAFE_MODE_RESTART Important Modified Preferences accessibility.typeaheadfind.flashBar 0 browser.cache.disk.amount_written 1105175 browser.cache.disk.capacity 10240 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.enabled false browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.display.use_document_fonts 0 browser.search.region US extensions.lastAppVersion 91.2.0 font.internaluseonly.changed true font.minimum-size.x-western 14 font.size.fixed.x-western 16 font.size.variable.x-western 14 gfx.blacklist.canvas2d.acceleration.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.direct2d.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.direct3d11angle.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.hardwarevideodecoding.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.layers.direct3d10-1.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.layers.direct3d10.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.layers.direct3d11.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.layers.direct3d9.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.layers.opengl.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.stagefright.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.webgl.angle.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.webgl.msaa.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.webgl.opengl.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.webrtc.hw.acceleration.decode.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.webrtc.hw.acceleration.encode.failureid FEATURE_FAILURE_OPENGL_1 gfx.blacklist.webrtc.hw.acceleration.failureid FEATURE_FAILURE_OPENGL_1 idle.lastDailyNotification 1636470196 media.gmp.storage.version.observed 1 network.cookie.cookieBehavior 3 network.cookie.prefsMigrated true network.predictor.cleaned-up true network.trr.blocklist_cleanup_done true places.database.lastMaintenance 1636041093 places.history.expiration.transient_current_max_pages 63782 plugin.importedState true plugin.soname.list libXext.so privacy.donottrackheader.enabled true privacy.purge_trackers.date_in_cookie_database 0 privacy.purge_trackers.last_purge 1636470197022 security.remote_settings.crlite_filters.checked 1632407729 security.remote_settings.intermediates.checked 1632407729 security.sandbox.plugin.tempDirSuffix 8cc2930f-7118-44ab-8078-7a8b39fac687 signon.importedFromSqlite true storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1634825060 Important Locked Preferences fission.autostart.session false Places Database Accessibility Activated false Prevent Accessibility 0 Library Versions

Expected minimum version Version in use NSPR 4.32 4.32 NSS 3.71 3.71 NSSSMIME 3.71 3.71 NSSSSL 3.71 3.71 NSSUTIL 3.71 3.71 Sandbox Seccomp-BPF (System Call Filtering) true Seccomp Thread Synchronization true User Namespaces true Content Process Sandboxing true Media Plugin Sandboxing true Content Process Sandbox Level 0 Effective Content Process Sandbox Level 0 Win32k Lockdown State for Content Process Win32k Lockdown disabled -- Operating system not supported Rejected System Calls

  1. Seconds Ago PID TID Process Type Syscall Arguments

Startup Cache Disk Cache Path /home/nolde/.cache/thunderbird/jmx3tilm.default/startupCache/startupCache.8.little Ignore Disk Cache false Found Disk Cache on Init false Wrote to Disk Cache true Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-US","af","ar","ast","be","bg","br","ca","cak","cs","cy","da","de","dsb","el","en-CA","en-GB","es-AR","es-ES","et","eu","fi","fr","fy-NL","ga-IE","gd","gl","he","hr","hsb","hu","hy-AM","id","is","it","ja","ka","kab","kk","ko","lt","lv","ms","nb-NO","nl","nn-NO","pa-IN","pl","pt-BR","pt-PT","rm","ro","ru","sk","sl","sq","sr","sv-SE","th","tr","uk","uz","vi","zh-CN","zh-TW"] App Locales ["en-US","en-CA","en-GB"] Regional Preferences ["en-US"] Default Locale "en-US" Operating System System Locales ["en-US"] Regional Preferences ["en-US"] Remote Debugging (Chromium Protocol) Accepting Connections false URL Printing Modified print settings print_printer lj6mp print.print_bgcolor false print.print_bgimages false print.print_duplex 0 ... printer data removed from log

I have been using Thunderbird on Linux for as long as it has been available but it is becoming increasingly unreliable with my ISP which is Centurylink.net. Centurystink is awful, god awful, and their tech support is abysmal but I have too many accounts set up that use the address to change and I don't like Google's spying on everything. I am finding that the messages which get rejected have one thing in common: they al contains URL to a website that I am trying to send to a friend. Straight text/html messages without a URL seem to work fine but whenever I include a URL, the message fails to get through and Thunderbird posts this message: Sending of the message failed. The message could not be sent using Outgoing server (SMTP) smtp.centurylink.net for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again Here is the text of a message that has been rejected 5 times this morning: This is the spec sheet for the binoculars Glenn gave me. https://www.opticronusa.com/our-products/binoculars/oregon-4-pcoasis-binoculars/oregon-4-pc-oasis-8x32 I checked on the forums and the Centurylink site for instructions on which settings to use and tried all the available options with no improvement. I know that Centurylink doesn't have proper SPF records and many ISPs block incoming mail from them due to excessive SPAM but their tech support always says there are no problems on their end. I know their SMTP server is hosting multiple domains and that can cause issues. The mtr report below shows 100% packet loss on the next to last hop but that is not always the problem. My hostname is not a real DNS entry and is only valid on my home network. Similarly, the dsl.winriverody.net is my local network name for my DSL router. I am using a gigabit wired connection to my router with ADSL service to the outside world network, not wireless. If I write two messages, one with an URL and one without the URL and then hit send one after the other, the one without the URL goes through without any problem and the one with a URL fails. I can sometimes get the message to go through by removing the https:// at the front of the URL and/or padding the beginning of the line with spaces. I've tried restarting Thunderbird in troubleshooting mode, disabling as many language packs as possible (why do I need thirty language packs to begin with?) but many cannot be uninstalled for some reason. I have tried checking for new messages before sending (POP before send) but that doesn't seem to help since there are two different servers for incoming and outgoing email. I have the same problem regardless of which computer I use to send the email. I am a retired systems programmer. Please let me know if there is anything I can do/test/report to get to the bottom of this issue. mtr -r smtp.centurylink.net Start: 2021-11-09T09:11:11-0700 HOST: gateway.wriverody.net Loss% Snt Last Avg Best Wrst StDev 1.|-- dsl.wriverody.net 0.0% 10 0.5 0.6 0.5 0.7 0.1 2.|-- hlrn-dsl-gw01.hlrn.qwest. 0.0% 10 17.4 17.9 17.4 18.8 0.4 3.|-- 63-225-124-1.hlrn.qwest.n 0.0% 10 16.8 20.1 16.8 35.6 5.7 4.|-- ftw-edge-02.inet.qwest.ne 0.0% 10 34.1 36.7 33.9 54.3 6.2 5.|-- 216.34.172.42 0.0% 10 35.0 34.2 33.6 35.0 0.4 6.|-- das1-v3005.dl2.savvis.net 0.0% 10 38.8 39.5 38.8 41.3 0.7 7.|-- 206.152.132.146 0.0% 10 34.9 34.2 33.6 34.9 0.4 8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 9.|-- mail.onyx.syn-alias.com 0.0% 10 35.2 34.6 34.0 35.3 0.5 openssl s_client -connect smtp.centurylink.net:587 CONNECTED(00000003) 140437982824256:error:1408F10B:SSL routines:ssl3_get_record:wrong version number:ssl/record/ssl3_record.c:331: --- no peer certificate available --- No client certificate CA names sent --- SSL handshake has read 5 bytes and written 314 bytes Verification: OK --- New, (NONE), Cipher is (NONE) Secure Renegotiation IS NOT supported Compression: NONE Expansion: NONE No ALPN negotiated Early data was not sent Verify return code: 0 (ok) --- Application Basics Name Thunderbird Version 91.2.0 Build ID 20211015120300 Distribution ID User Agent Mozilla/5.0 (X11; Linux x86_64; rv:91.0) Gecko/20100101 Thunderbird/91.2.0 OS Linux 5.14.16-101.fc33.x86_64 #1 SMP Thu Nov 4 01:35:22 UTC 2021 Multiprocess Windows 0/0 Fission Windows 0/0 Disabled by default Remote Processes 1 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account1 (none) Local Folders 0 passwordCleartext account7 (pop3) pop.centurylink.net:995 SSL passwordCleartext smtp.centurylink.net:587 alwaysSTARTTLS passwordCleartext true Calendar Settings Home Name Value Name Type storage Disabled Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id1 iMIP Disabled iMIP Account Organizer Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Remote Processes Type Count Web Content 1 / 8 Add-ons Name Type Version Enabled ID Amazon.com extension 1.1 true amazondotcom@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org DuckDuckGo extension 1.0 true ddg@search.mozilla.org Google extension 1.0 true google@search.mozilla.org Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org Afrikaans Language Pack locale 91.0buildid20211004152603 true langpack-af@thunderbird.mozilla.org Armenian (AM) Language Pack locale 91.0buildid20211004152603 true langpack-hy-AM@thunderbird.mozilla.org Asturianu Language Pack locale 91.0buildid20211004152603 true langpack-ast@thunderbird.mozilla.org Bahasa Indonesia (ID) Language Pack locale 91.0buildid20211004152603 true langpack-id@thunderbird.mozilla.org Bahasa Melayu (ms) Language Pack locale 91.0buildid20211004152603 true langpack-ms@thunderbird.mozilla.org Basque Language Pack locale 91.0buildid20211004152603 true langpack-eu@thunderbird.mozilla.org Béarla (SAM) Language Pack locale 91.0buildid20210805011554 true langpack-ga-IE@thunderbird.mozilla.org Breton Language Pack locale 91.0buildid20211004152603 true langpack-br@thunderbird.mozilla.org Català Language Pack locale 91.0buildid20211004152603 true langpack-ca@thunderbird.mozilla.org Chinese Simplified (zh-CN) Language Pack locale 91.0buildid20210805011554 true langpack-zh-CN@thunderbird.mozilla.org Cymraeg Language Pack locale 91.0buildid20210805011554 true langpack-cy@thunderbird.mozilla.org Czech (CZ) Language Pack locale 91.0buildid20210805011554 true langpack-cs@thunderbird.mozilla.org Dansk (da) Language Pack locale 91.0buildid20210805011554 true langpack-da@thunderbird.mozilla.org Deutsch (DE) Language Pack locale 91.0buildid20210805011554 true langpack-de@thunderbird.mozilla.org Dolnoserbšćina Language Pack locale 91.0buildid20210805011554 true langpack-dsb@thunderbird.mozilla.org English (CA) Language Pack locale 91.0buildid20211020014537 true langpack-en-CA@thunderbird.mozilla.org English (GB) Language Pack locale 91.0buildid20210805011554 true langpack-en-GB@thunderbird.mozilla.org Español (AR) Language Pack locale 91.0buildid20210805011554 true langpack-es-AR@thunderbird.mozilla.org Español (España) Language Pack locale 91.0buildid20210805011554 true langpack-es-ES@thunderbird.mozilla.org Estonian Language Pack locale 91.0buildid20210805011554 true langpack-et@thunderbird.mozilla.org Finnish Language Pack locale 91.0buildid20210805011554 true langpack-fi@thunderbird.mozilla.org Français Language Pack locale 91.0buildid20210805011554 true langpack-fr@thunderbird.mozilla.org Frysk (fy) Language Pack locale 91.0buildid20211020014537 true langpack-fy-NL@thunderbird.mozilla.org Gàidhlig Language Pack locale 91.0buildid20210805011554 true langpack-gd@thunderbird.mozilla.org Galego (España) Language Pack locale 91.0buildid20210805011554 true langpack-gl@thunderbird.mozilla.org Georgian (ქართული) Language Pack locale 91.0buildid20210805011554 true langpack-ka@thunderbird.mozilla.org Hebrew (IL) Language Pack locale 91.0buildid20210805011554 true langpack-he@thunderbird.mozilla.org Hornjoserbšćina Language Pack locale 91.0buildid20210805011554 true langpack-hsb@thunderbird.mozilla.org Hrvatski (HR) Language Pack locale 91.0buildid20211020014537 true langpack-hr@thunderbird.mozilla.org Icelandic (IS) Language Pack locale 91.0buildid20211020014537 true langpack-is@thunderbird.mozilla.org Italiano (IT) Language Pack locale 91.0buildid20211020014537 true langpack-it@thunderbird.mozilla.org Japanese Language Pack locale 91.0buildid20210805011554 true langpack-ja@thunderbird.mozilla.org Kaqchikel (Guatemala) Language Pack locale 91.0buildid20210805011554 true langpack-cak@thunderbird.mozilla.org Kazakh (KZ) Language Pack locale 91.0buildid20210805011554 true langpack-kk@thunderbird.mozilla.org Korean (KR) Language Pack locale 91.0buildid20210805011554 true langpack-ko@thunderbird.mozilla.org Latviešu (LV) Language Pack locale 91.0buildid20211004152603 true langpack-lv@thunderbird.mozilla.org Lietuvių Language Pack locale 91.0buildid20210805011554 true langpack-lt@thunderbird.mozilla.org Magyar (HU) Language Pack locale 91.0buildid20211020014537 true langpack-hu@thunderbird.mozilla.org Nederlands (NL) Language Pack locale 91.0buildid20210805011554 true langpack-nl@thunderbird.mozilla.org Norsk (bokmål) Language Pack locale 91.0buildid20211020014537 true langpack-nb-NO@thunderbird.mozilla.org Norsk (nynorsk) Language Pack locale 91.0buildid20210805011554 true langpack-nn-NO@thunderbird.mozilla.org Polski Language Pack locale 91.0buildid20210805011554 true langpack-pl@thunderbird.mozilla.org Português (Europeu) Language Pack locale 91.0buildid20210805011554 true langpack-pt-PT@thunderbird.mozilla.org Português (pt-BR) Language Pack locale 91.0buildid20210805011554 true langpack-pt-BR@thunderbird.mozilla.org Punjabi (Gurmukhi) Language Pack locale 91.0buildid20210805011554 true langpack-pa-IN@thunderbird.mozilla.org Română (România) Language Pack locale 91.0buildid20210805011554 true langpack-ro@thunderbird.mozilla.org Rumantsch Language Pack locale 91.0buildid20210805011554 true langpack-rm@thunderbird.mozilla.org Russian (RU) Language Pack locale 91.0buildid20210805011554 true langpack-ru@thunderbird.mozilla.org Shqip Language Pack locale 91.0buildid20210805011554 true langpack-sq@thunderbird.mozilla.org Slovak (SK) Language Pack locale 91.0buildid20211020014537 true langpack-sk@thunderbird.mozilla.org Slovenski jezik Language Pack locale 91.0buildid20211020014537 true langpack-sl@thunderbird.mozilla.org Svenska (SE) Language Pack locale 91.0buildid20210805011554 true langpack-sv-SE@thunderbird.mozilla.org Taqbaylit Language Pack locale 91.0buildid20210805011554 true langpack-kab@thunderbird.mozilla.org Tiếng Việt Language Pack locale 91.0buildid20210805011554 true langpack-vi@thunderbird.mozilla.org Traditional Chinese (zh-TW) Language Pack locale 91.0buildid20210805011554 true langpack-zh-TW@thunderbird.mozilla.org Türkçe (TR) Language Pack locale 91.0buildid20210805011554 true langpack-tr@thunderbird.mozilla.org Ukrainian (UA) Language Pack locale 91.0buildid20211020014537 true langpack-uk@thunderbird.mozilla.org Uzbek Language Pack locale 91.0buildid20211020014537 true langpack-uz@thunderbird.mozilla.org Ελληνικά Language Pack locale 91.0buildid20210805011554 true langpack-el@thunderbird.mozilla.org Беларуская Language Pack locale 91.0buildid20210805011554 true langpack-be@thunderbird.mozilla.org Български Language Pack locale 91.0buildid20210805011554 true langpack-bg@thunderbird.mozilla.org српски (sr) Language Pack locale 91.0buildid20210805011554 true langpack-sr@thunderbird.mozilla.org العربية Language Pack locale 91.0buildid20210805011554 true langpack-ar@thunderbird.mozilla.org ไทย Language Pack locale 91.0buildid20210805011554 true langpack-th@thunderbird.mozilla.org Dictionnaire français dictionary 6.3 false fr-dicollecte@dictionaries.addons.mozilla.org Adblock Plus extension 2.9.1 false {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Image Zoom extension 0.6.3.1-signed.1-signed false {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68} TBTracer extension 0.8.3 false TBTracer@derdoc.info ar Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-ar@lightning.mozilla.org ast Language Pack Calendar locale 7.68.11.0.20200721201500 false langpack-cal-ast@lightning.mozilla.org be 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disabled by default: Disabled by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE available by default unavailable by env: OS not supported WEBRENDER_DCOMP_PRESENT available by default disabled by user: User disabled via pref unavailable by env: Requires Windows 10 or later unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE available by default OMTP disabled by default: Disabled by default broken by runtime: OMTP is not supported with <= 2 cores WEBGPU disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly X11_EGL available by default blocklisted by env: Blocklisted by gfxInfo DMABUF available by default unavailable by runtime: Requires EGL Media Audio Backend pulse-rust Max Channels 2 Preferred Sample Rate 44100 Roundtrip latency (standard deviation) 50.35ms (4.39) Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Built-in Audio Analog Stereo /devices/pci0000:00/0000:00:1b.0/sound/card0 Intel Corporation Enabled All default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Monitor of Built-in Audio Analog Stereo /devices/pci0000:00/0000:00:1b.0/sound/card0 Intel Corporation Enabled None default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0 Built-in Audio Analog Stereo /devices/pci0000:00/0000:00:1b.0/sound/card0 Intel Corporation Enabled All default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0 Environment Variables MOZ_ALLOW_DOWNGRADE 1 MOZ_GMP_PATH /usr/lib64/mozilla/plugins/gmp-gmpopenh264/system-installed MOZ_APP_LAUNCHER /usr/bin/thunderbird DISPLAY :0.0 MOZ_ASSUME_USER_NS 1 MOZ_LAUNCHED_CHILD XRE_PROFILE_PATH XRE_PROFILE_LOCAL_PATH XRE_START_OFFLINE XRE_BINARY_PATH 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Sandbox Level 0 Effective Content Process Sandbox Level 0 Win32k Lockdown State for Content Process Win32k Lockdown disabled -- Operating system not supported Rejected System Calls # Seconds Ago PID TID Process Type Syscall Arguments Startup Cache Disk Cache Path /home/nolde/.cache/thunderbird/jmx3tilm.default/startupCache/startupCache.8.little Ignore Disk Cache false Found Disk Cache on Init false Wrote to Disk Cache true Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-US","af","ar","ast","be","bg","br","ca","cak","cs","cy","da","de","dsb","el","en-CA","en-GB","es-AR","es-ES","et","eu","fi","fr","fy-NL","ga-IE","gd","gl","he","hr","hsb","hu","hy-AM","id","is","it","ja","ka","kab","kk","ko","lt","lv","ms","nb-NO","nl","nn-NO","pa-IN","pl","pt-BR","pt-PT","rm","ro","ru","sk","sl","sq","sr","sv-SE","th","tr","uk","uz","vi","zh-CN","zh-TW"] App Locales ["en-US","en-CA","en-GB"] Regional Preferences ["en-US"] Default Locale "en-US" Operating System System Locales ["en-US"] Regional Preferences ["en-US"] Remote Debugging (Chromium Protocol) Accepting Connections false URL Printing Modified print settings print_printer lj6mp print.print_bgcolor false print.print_bgimages false print.print_duplex 0 ... printer data removed from log

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use the blog post to create a log of the SMTP connection. That might shed some light on the "unspecified error", or it might not. https://thunderbirdtweaks.blogspot.com/2021/10/logging-mail-sending-in-thunderbird.html

My guess is they have implemented some sort of spam filter that really is more trouble than it will ever be worth. They certainly get into this forum far more regularly that their size as a provider would indicate they should.