Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. اگر به کمک نیاز دارید لطفاً یک سؤال بپرسید.

Unable to log on to the ATO, Auskey not working

  • 1 پاسخ
  • 2 have this problem
  • 7 views
  • آخرین پاسخ توسّط Outback246

Outback246
Outback246
more options

Trying to log on to the ATO Tax Agent portal, the message 'Credentials required'. I have installed the Auskey installer from the ATO website, and it is showing as an installed extension in Firefox. I am able to log in using IE, so there is no problem with my Auskey credential. Any help would be appreciated, as I prefer to use Firefox. Thanks Peter

Trying to log on to the ATO Tax Agent portal, the message 'Credentials required'. I have installed the Auskey installer from the ATO website, and it is showing as an installed extension in Firefox. I am able to log in using IE, so there is no problem with my Auskey credential. Any help would be appreciated, as I prefer to use Firefox. Thanks Peter
Attached screenshots

All Replies (1)

Outback246
Outback246 Question owner
more options

Have now managed to log onto the ATO using Auskey. Solution was to reset Firefox, then re-install the Auskey extension.