No matter what I do, I cannot open Firefox - says my profile is missing - But Chrome indicates that Firefox is running.
No matter what I do, I cannot open Firefox. It says my profile is missing or inaccessible. I have tried everything you suggest with no luck.
When I tried to import my bookmarks in Chrome, though, Chrome indicates that Firefox is running. I am using Chrome now as a backup.
I even uninstalled and reinstalled FF - same error message.
I am dead in the water.
How do I fix this problem?
All Replies (1)
You need to locate the profiles.ini file and delete this file or use the Profile Manager to create a new profile.
See:
This issue is caused by a problem with the profiles.ini file or with permissions/ownership of involved folders/files.
You can use one of these to make Firefox create a new default profile or recover an existing profile:
- Delete the profiles.ini file to make Firefox create a new (default) profile
- Use the Profile Manager to create a new profile
If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile
https://support.mozilla.org/kb/Managing+profiles
You should find the profiles.ini file in this hidden location:
- Windows: %AppData%\Mozilla\Firefox\
*C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\ - Mac: *~/Library/Application Support/Firefox/
- Linux: *~/.mozilla/firefox/
If clearing the profiles.ini file isn't working then also check the location of the cache files.
- Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
- Mac: *~/Library/Caches/Firefox/Profiles/
- Linux:*~/.cache/mozilla/firefox/
You can also try to rename/delete the Mozilla\Firefox\ folder in both above mentioned locations (main, cache).