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Free 50 GB built-in VPN missing in Firefox for Android after reinstall, sign-in and Nightly/Nimbus troubleshooting

Firefox Androidile Privaatsus ja turvalisus
piri60
piri60

Hello Mozilla Support,

I cannot find or activate the free built-in Firefox VPN described as offering 50 GB. My friend has this feature in Firefox on Android, but it is missing on my phone. Please clarify whether my installation/account is eligible and how to activate it if supported.

Environment: - Firefox for Android on a Samsung phone. All troubleshooting was on mobile, not desktop. - I am in Iran using Iranian internet. My friend is also in Iran using Iranian internet and has the feature. - We compared the same Firefox version. I also tried the app package shared by my friend, but the feature did not appear. - I recently created a Mozilla account with my email and signed in. This did not reveal the feature. I did not test my friend's account.

Troubleshooting: 1. Uninstalled Firefox, reinstalled it from Google Play, and signed in again. The VPN remained unavailable. 2. Checked Remote Improvements: enabled. 3. Tried changing the public IP using a separate phone VPN. This did not resolve the missing feature. The exit country/IP was not recorded. 4. Tried Firefox Nightly. Troubleshooting included Secret Settings and Nimbus. 'Use Nimbus Preview Collection (requires restart)' was initially off. Instructions were to enable it, force-stop/restart Nightly, confirm Remote Improvements, and check for VPN. No working built-in VPN resulted. I do not have a verified record of every final toggle state or successful Nimbus enrollment. 5. Opened about:config and searched for 'vpn': no matching preferences appeared. about:studies did not open. A manually added preference was also tried unsuccessfully; its exact name/type/value is not available in my notes.

Actual result: No usable built-in VPN entry or activation option appears. This is a missing-feature issue, rather than a connection error after activation.

Please clarify: - Is the free 50 GB built-in VPN officially available on Android? Which versions, channels and countries are supported? - Can availability depend on staged rollout, Nimbus enrollment, installation/profile identifier, account age/region, or other server-side eligibility? - Why might two Android users in Iran on the same version see different availability? - Does changing IP affect eligibility? - What supported diagnostics should I collect, and can an eligible account request enrollment/activation? - If Android or my region is unsupported, please confirm and explain what my friend may be seeing.

Please distinguish this free browser-integrated feature from the separate paid Mozilla VPN app/service.

Exact Firefox/Nightly build numbers and Android version were not captured. This report is submitted through a different browser, so its automatically detected browser/system information does not describe the affected phone.

Thank you.

Hello Mozilla Support, I cannot find or activate the free built-in Firefox VPN described as offering 50 GB. My friend has this feature in Firefox on Android, but it is missing on my phone. Please clarify whether my installation/account is eligible and how to activate it if supported. Environment: - Firefox for Android on a Samsung phone. All troubleshooting was on mobile, not desktop. - I am in Iran using Iranian internet. My friend is also in Iran using Iranian internet and has the feature. - We compared the same Firefox version. I also tried the app package shared by my friend, but the feature did not appear. - I recently created a Mozilla account with my email and signed in. This did not reveal the feature. I did not test my friend's account. Troubleshooting: 1. Uninstalled Firefox, reinstalled it from Google Play, and signed in again. The VPN remained unavailable. 2. Checked Remote Improvements: enabled. 3. Tried changing the public IP using a separate phone VPN. This did not resolve the missing feature. The exit country/IP was not recorded. 4. Tried Firefox Nightly. Troubleshooting included Secret Settings and Nimbus. 'Use Nimbus Preview Collection (requires restart)' was initially off. Instructions were to enable it, force-stop/restart Nightly, confirm Remote Improvements, and check for VPN. No working built-in VPN resulted. I do not have a verified record of every final toggle state or successful Nimbus enrollment. 5. Opened about:config and searched for 'vpn': no matching preferences appeared. about:studies did not open. A manually added preference was also tried unsuccessfully; its exact name/type/value is not available in my notes. Actual result: No usable built-in VPN entry or activation option appears. This is a missing-feature issue, rather than a connection error after activation. Please clarify: - Is the free 50 GB built-in VPN officially available on Android? Which versions, channels and countries are supported? - Can availability depend on staged rollout, Nimbus enrollment, installation/profile identifier, account age/region, or other server-side eligibility? - Why might two Android users in Iran on the same version see different availability? - Does changing IP affect eligibility? - What supported diagnostics should I collect, and can an eligible account request enrollment/activation? - If Android or my region is unsupported, please confirm and explain what my friend may be seeing. Please distinguish this free browser-integrated feature from the separate paid Mozilla VPN app/service. Exact Firefox/Nightly build numbers and Android version were not captured. This report is submitted through a different browser, so its automatically detected browser/system information does not describe the affected phone. Thank you.

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