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Rohkem teavet

Thunderbird wont't start (immediate crash) after latest Windows 11 update

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I've been running TB for 10-12 years, generally with no problems. When I logged in on 5/13/26, I saw that Windows had run an overnight update:

    2026-05 Security Update (KB5089549) (26200.8457)

Thunderbird (version 147.0.2.0) was not running, although it had been when I slept the PC the previous night.

Now, when I try to start TB it gives me the crash report dialog. Selecting the Restart option just brings me back to the crash report.

In searching for possible causes, I see that this may be caused by a bad profile. So I open the profile folder with (run) %APPDATA%\Thunderbird\Profiles\ which in my case is:

  C:\Users\<user_name>\AppData\Roaming\Thunderbird\Profiles

This is an empty directory. But if I go up one level to \Thunderbird there is a profile.ini file which contains (actual user ID replaced by <user_ID>:


[Install8216C80C92C4E828] Default=E:\Thunderbird\Profiles

[Profile0] Name=<user_ID> IsRelative=0 Path=E:\Thunderbird\Profiles Default=1

[General] StartWithLastProfile=1 Version=2


"E:\Thunderbird\" is the correct location of my TB installation. In that directory is a profile.ini file that contains:


[General] StartWithLastProfile=1

[Profile0] Name=default IsRelative=1 Path=Profiles/<user_ID>.default


Directory "E:\Thunderbird\Profiles\<user_ID>.default" is present. But all of it's files are dated 2010 except Mail, dated 2016.

Directory "E:\Thunderbird\Profiles" contains the ImapMail and Mail sub directories totaling about 25GB data.

I don't know what the Thunderbird startup process is or if this all looks correct. Can someone give me a sanity check? If this looks normal, what else could be corrupted?

Thanks in advance.

I've been running TB for 10-12 years, generally with no problems. When I logged in on 5/13/26, I saw that Windows had run an overnight update: 2026-05 Security Update (KB5089549) (26200.8457) Thunderbird (version 147.0.2.0) was not running, although it had been when I slept the PC the previous night. Now, when I try to start TB it gives me the crash report dialog. Selecting the Restart option just brings me back to the crash report. In searching for possible causes, I see that this may be caused by a bad profile. So I open the profile folder with (run) %APPDATA%\Thunderbird\Profiles\ which in my case is: C:\Users\<user_name>\AppData\Roaming\Thunderbird\Profiles This is an empty directory. But if I go up one level to \Thunderbird there is a profile.ini file which contains (actual user ID replaced by <user_ID>: ----------------------------------------- [Install8216C80C92C4E828] Default=E:\Thunderbird\Profiles [Profile0] Name=<user_ID> IsRelative=0 Path=E:\Thunderbird\Profiles Default=1 [General] StartWithLastProfile=1 Version=2''' ----------------------------------------- "E:\Thunderbird\" is the correct location of my TB installation. In that directory is a profile.ini file that contains: ----------------------------------------- [General] StartWithLastProfile=1 [Profile0] Name=default IsRelative=1 Path=Profiles/<user_ID>.default ----------------------------------------- Directory "E:\Thunderbird\Profiles\<user_ID>.default" is present. But all of it's files are dated 2010 except Mail, dated 2016. Directory "E:\Thunderbird\Profiles" contains the ImapMail and Mail sub directories totaling about 25GB data. I don't know what the Thunderbird startup process is or if this all looks correct. Can someone give me a sanity check? If this looks normal, what else could be corrupted? Thanks in advance.

All Replies (2)

How about backing up a bit and providing the crash report ID's that you submitted. https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#

@Matt, here are the last three - is this the correct format? Crash ID: bp-40ca2d00-09e9-4eb3-920b-c44860260515 Crash ID: bp-b4fd556f-948e-4709-84b3-106830260515 Crash ID: bp-4e410fc0-377a-4263-bd30-995d40260515

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