Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

No Prompt For Password. Then "Connection to server inbound.att.net timed out"

  • 10 vastust
  • 0 on selline probleem
  • 5 views
  • Viimati vastas kitchm1

Thunderbird Version 140.7.1esr, Build ID 20260123195141 User Agent Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 OS Linux 6.1.0-33-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.133-1 (2025-04-10) OS Theme Xfce / Adwaita Application Binary /usr/lib/thunderbird/thunderbird-bin

Having a problem with an ATT POP account. TB stopped getting mail. After a minute and a half or so (wish it would time-out faster), I get a pop-up box in the top right of the screen that states: "Connection to server inbound.att.net timed out" and then quickly goes away.

Deleted passwords and cannot see where to create them again, as it never prompts me for new ones.

Thanks.

Thunderbird Version 140.7.1esr, Build ID 20260123195141 User Agent Mozilla/5.0 (X11; Linux x86_64; rv:140.0) Gecko/20100101 OS Linux 6.1.0-33-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.133-1 (2025-04-10) OS Theme Xfce / Adwaita Application Binary /usr/lib/thunderbird/thunderbird-bin Having a problem with an ATT POP account. TB stopped getting mail. After a minute and a half or so (wish it would time-out faster), I get a pop-up box in the top right of the screen that states: "Connection to server inbound.att.net timed out" and then quickly goes away. Deleted passwords and cannot see where to create them again, as it never prompts me for new ones. Thanks.

Muudetud Wayne Mery poolt

All Replies (10)

Are you using a secure mail key in TB in place of the account password?

https://www.att.com/support/article/dsl-high-speed/KM1010523/

How can I tell?

If the entry in Saved Passwords is the account password, it's not a secure key. Create a secure key on the AT&T site and use that instead of the account password.

In either case, where are those entered (since there is no prompt)?

If there's already an entry in Saved Passwords, right-click, Edit. Or, delete it, restart TB, enter the key when prompted.

This for 'normal password' authentication. I think OAuth2 authentication might be supported for AT&T in TB 140, in which case enter the account password in the OAuth window when prompted.

"If there's already an entry in Saved Passwords,........"

That is the whole point. Please read first post, where it states: "Deleted passwords and cannot see where to create them again, as it never prompts me for new ones."

What is the authentication method on the incoming and outgoing? Confirm that before trying to figure out why you aren't prompted. I'm assuming there is no VPN or security software in your setup. Also, confirm your other server settings are as in the support article.

All confirmed. But please give reasoning for comments.

The reason? To eliminate the possibility the issue is caused by a simple factor such as an incorrect setting or an interfering external app. Is your current profile one that has been used in many earlier versions of TB? Sometimes the presence of an obsolete file can cause passwords to malfunction. Adding the account to a new profile is one way to test.

Okay, so sure, I already understood all that. However, the idea of the presence of an "obsolete file" is a little odd. The upgraded programming of each new version is supposed to take care of that, or the programmers will have a lot of problems. The fact is, I've never run across such a thing, and, in any case, it does not appear to have anything to do with my described situation. The passwords are not malfunctioning; rather it appears that the program is. It seems to not know that there is no password present, and so attempting to connect without recognizing that fact is an indication of a serious problem.

Oh, wait a minute, that clearly indicates a bug. I need to report that.

Thanks.

Küsimuse postitamine

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.