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Firefox mobile crashes

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142.0.1 (Build #2016110943), 179e4da8d58fdece16dcbf164c80199917a5946e GV: 142.0.1-20250827004350 AS: 142.0.1 OS: Android 15

Crashes contantly, all the time, after several minutes use it will suddenly disappear and lose everything, tabs, etc., but crash reports are never produced. When it happens the app seems to collapse into the right lower corner of the screen, like a balloon deflating. The Firefox has been uninstalled and reinstalled several times without effect. Why, and what to do about it ?

142.0.1 (Build #2016110943), 179e4da8d58fdece16dcbf164c80199917a5946e GV: 142.0.1-20250827004350 AS: 142.0.1 OS: Android 15 Crashes contantly, all the time, after several minutes use it will suddenly disappear and lose everything, tabs, etc., but crash reports are never produced. When it happens the app seems to collapse into the right lower corner of the screen, like a balloon deflating. The Firefox has been uninstalled and reinstalled several times without effect. Why, and what to do about it ?

All Replies (3)

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Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Apps then find Firefox in the list. In the section titled Storage and Cache, select the option to clear the cache (do not clear data!). Does this help?

Following that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent Socorro link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

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Deleting cache and storage, and uninstalling and reinstalling Firefox has no effect, I assume Android is latest version. Hackers Keyboard app is different since last Android sys update, neefs to restart after leaving / returning to an app that is using it.

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Hi

Our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android.

Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent Socorro link, a crash report will open in a new tab.

If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

Helpful?

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