Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet
Solved Archived

Firefox crashing on HTC One M8 with Android 5

froinlaven

Installed Android 5 last night on my M8 from Verizon and while the install went fine, when I tried to launch Firefox this morning it crashed right after launch. I removed the app, thinking maybe it was a config issue with the browser or a sync problem and a new install still crashed. I tried Firefox beta and that crashed as well. My phone is NOT rooted and I haven't had an issue with any other app yet.

I've had to resort to Chrome and I'm not happy with it, so please look into the issue so I can use Firefox again.

Installed Android 5 last night on my M8 from Verizon and while the install went fine, when I tried to launch Firefox this morning it crashed right after launch. I removed the app, thinking maybe it was a config issue with the browser or a sync problem and a new install still crashed. I tried Firefox beta and that crashed as well. My phone is NOT rooted and I haven't had an issue with any other app yet. I've had to resort to Chrome and I'm not happy with it, so please look into the issue so I can use Firefox again.
Loe vastust kontekstis

Valitud lahendus

hi again, the update to firefox 36.0.2 addressing the start-up crash on your device should now be available in the google play store.

All Replies (3)

hi froinlaven, sorry about this issue - mozilla's developers are aware of this problem and a patch is in the working, hopefully to be released soon. if you want to, you can follow along the progress in bug #1140830...

Valitud lahendus

hi again, the update to firefox 36.0.2 addressing the start-up crash on your device should now be available in the google play store.