Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox crashes

  • 1 respuesta
  • 1 tiene este problema
  • 18 visitas
  • Última respuesta de cor-el

priscillo
priscillo
more options

Hello, since i updated Firefox last week it has been crashing at the start and i'm not able to open it in safe mode. I can't add any information on the troubleshooting as i can't open the program...

Hello, since i updated Firefox last week it has been crashing at the start and i'm not able to open it in safe mode. I can't add any information on the troubleshooting as i can't open the program...

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with Trusteer Rapport (RapportTanzan9.DLL).

You submitted those reports with a Firefox 9.0.1 version.
You can try to update to Firefox 10.02 to see if it still happens and also make sure that you have the latest version of Trusteer Rapport.

You can try to stop Trusteer Rapport if installing the latest version of TR doesn't help.

Start Menu > Programs > Trusteer Rapport > Stop Rapport

Modificadas por cor-el el