We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Gmail does not recognize my username and/or password in Firefox while Internet Explorer and Outlook grant access w/o a problem.

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de cor-el

adamm
adamm
more options

When attempting to access Gmail via Firefox, I am denied because of "username and/or password not recognized". However, I am able to access with the same log-in information for Gmail through Internet Explorer and my Outlook program.

If I change Gmail password while in Firefox, I can get into my Gmail account only temporarily. Once I close out of Gmail or Firefox, the password issue arises again if I try to access Gmail through Firefox.

When attempting to access Gmail via Firefox, I am denied because of "username and/or password not recognized". However, I am able to access with the same log-in information for Gmail through Internet Explorer and my Outlook program. If I change Gmail password while in Firefox, I can get into my Gmail account only temporarily. Once I close out of Gmail or Firefox, the password issue arises again if I try to access Gmail through Firefox.

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"