Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

why can't version 6 install over version 6?

  • 1 respuesta
  • 1 tiene este problema
  • 71 visitas
  • Última respuesta de cor-el

officerike
officerike

I've downloaded and installed version 6.0.2 and 6.0.1 and when I click on the icon on my desktop, I keep getting version 3. Windows Vista

I've downloaded and installed version 6.0.2 and 6.0.1 and when I click on the icon on my desktop, I keep getting version 3. Windows Vista

Todas las respuestas (1)

cor-el
cor-el

Which version do you see in Help > About and on the *Help > Troubleshooting Information page?

You have a corrupted user agent that identifies you as Firefox/3.5.5

  • Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB

See: