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video not playing

Firefox Site breakages
jscher2000 -... replied Hace 5 años
sbpoole
sbpoole

My videos on Google Photos will not play. Avi, Mov, or Mp4 video show "this video format is not supported". Chrome and Internet Explorer has no problems playing them, just Firefox 84.0.1 (64-bit)

My videos on Google Photos will not play. Avi, Mov, or Mp4 video show "this video format is not supported". Chrome and Internet Explorer has no problems playing them, just Firefox 84.0.1 (64-bit)

Todas las respuestas (4)

SuMo Bot
SuMo Bot

Can show us what you are talking about and provide links so that we can try and replicate the issue?

sbpoole
sbpoole Autor de la pregunta

Mainly my personal Google Photos page, no videos will play but will play in all other browsers. Here is a link to an Amazon product video and they won't play either.

https://www.amazon.com/Icotec-Night-Stalker-Hunting-Gear/dp/B07K8W3LMD/ref=sr_1_53?dchild=1&keywords=coyote+call&pd_rd_r=0a6c1799-3e9b-4ab8-af6c-71c6e83291c1&pd_rd_w=XIvLZ&pd_rd_wg=WY5JL&pf_rd_p=0ec05f25-9534-48fe-9c3e-40b89957230e&pf_rd_r=18BX5W6WYNTPNERZRS1J&qid=1610539850&sr=8-53

SuMo Bot
SuMo Bot

It works for me. see screenshot Did you try safe mode?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Safe Mode would be a good test.

Also, Firefox on Windows 7 uses Media Foundation, Microsoft's media components, to play H.264/MP4 video. I have a copy of the old YouTube test page. Does this show your Firefox will play H.264/MP4 videos:

https://www.jeffersonscher.com/sumo/html5-video.html

(The results we want are "supported" or "probably".)