Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox keeps crashing after installing Netnanny Version 10

  • 3 respuestas
  • 1 tiene este problema
  • 26 visitas
  • Última respuesta de FredMcD

jebetancur
jebetancur

Hi

I recently installed NetNanny Version 10 on my laptop. After the installation, every time I open Firefox it will crash and close within 5 seconds. As soon as I uninstall NetNanny, Firefox will go back to normal.

I tried uninstalling and re-installing Firefox (V76.0.1, 64-bit) and re-installing NetNanny but the same keeps happening over and over. Note I also 'disable' NetNanny temporarily, however Firefox will still crash.

I will appreciate some help with this.

Thanks and regards jB

Hi I recently installed NetNanny Version 10 on my laptop. After the installation, every time I open Firefox it will crash and close within 5 seconds. As soon as I uninstall NetNanny, Firefox will go back to normal. I tried uninstalling and re-installing Firefox (V76.0.1, 64-bit) and re-installing NetNanny but the same keeps happening over and over. Note I also 'disable' NetNanny temporarily, however Firefox will still crash. I will appreciate some help with this. Thanks and regards jB

Todas las respuestas (3)

FredMcD
FredMcD

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

jebetancur
jebetancur Autor de la pregunta

Hi Fred

Thanks for the quick response. Note it appears no 'crash reports' are being generated after the sudden closure.

I was able to capture the attached - as per my earlier email, it takes about 5 seconds before crashing.

Thanks and regards jB

FredMcD
FredMcD

Have you contacted NetNanny support?