Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't get in

more options

Tried many times and it wouldn't let me reset a password either. I don't remember having Firefox as it's been a few years since my computer worked. The icon is on my phone screen but can't open it because of sign-in.

Tried many times and it wouldn't let me reset a password either. I don't remember having Firefox as it's been a few years since my computer worked. The icon is on my phone screen but can't open it because of sign-in.

Solución elegida

Hi foxylady7, if you do not remember creating a Firefox Account, then there might not be one. You don't need to create a Firefox Account to browse the web, only if you want to use certain services, such as Firefox Sync.

Some articles that might be helpful:

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (1)

more options

Solución elegida

Hi foxylady7, if you do not remember creating a Firefox Account, then there might not be one. You don't need to create a Firefox Account to browse the web, only if you want to use certain services, such as Firefox Sync.

Some articles that might be helpful: