Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

How to permanently stop the "Get it now" suggestion

  • 3 respuestas
  • 11 tienen este problema
  • 11 visitas
  • Última respuesta de user633449

sydney.munro369
sydney.munro369
more options

Recently I just noticed what looks to be a Firefox suggestion popup under my toolbar It constantly appear telling me about iOS and Adroid and "Get it now" How do you stop this permanently?

Recently I just noticed what looks to be a Firefox suggestion popup under my toolbar It constantly appear telling me about iOS and Adroid and "Get it now" How do you stop this permanently?
Capturas de pantalla adjuntas

Modificadas por sydney.munro369 el

Solución elegida

Sorry, this is a message from the Heartbeat feature. It's experiencing a bug right now. Best to disable it so you can get some immediate relief.

To disable Heartbeat: Open about:config in a tab then search for browser.selfsupport.url and double-click it & set it to a blank value.

Then restart Firefox for the change to take effect.

Again, sorry you had to deal with those constant popups.

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (3)

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

Solución elegida

Sorry, this is a message from the Heartbeat feature. It's experiencing a bug right now. Best to disable it so you can get some immediate relief.

To disable Heartbeat: Open about:config in a tab then search for browser.selfsupport.url and double-click it & set it to a blank value.

Then restart Firefox for the change to take effect.

Again, sorry you had to deal with those constant popups.

sydney.munro369
sydney.munro369 Autor de la pregunta
more options

OK, Thanks for the quick reply . The change is in, Looks good

user633449
user633449
more options

Hey folks. The bug has been fixed in Heartbeat and you should not see the prompt anymore. While I can understand that it was annoying, I would not suggest disabling the browser.selfsupport.url feature permanently.

Heartbeat is the main conduit we have for communicating with our users. Based on the responses we get to our ongoing Heartbeat research programs we are changing the future of Firefox. We are committed to building products for our USERS. The only way for us to do this is to communicate with our awesome user base on a regular basis.

So please consider turning Heartbeat back on now that the issue has been fixed. If you see a Heartbeat prompt asking you for feedback, please considering replying. We want to hear from you!