To diagnose problems with Thunderbird, try one of the following:

• Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
• Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

Thanks i tried all that and it is still taking forever to open folder INBOX and still sending log in information.. The main reason i use thunderbird is because im used to using outlook and i like the set up. Any other suggestions would be greatly appreciated.

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

• Open Help (or click on three-line-icon and select Help)
• Choose Troubleshooting Information
• Use the button Copy to clipboard to select all. Do not check box "Include account names"!
• Paste this in your post.

Please also add the result of these troubleshooting steps to your post

• Do you use anti-virus and firewall software? What is the version?
• Who is the email provider?
• Who is the internet provider?
• What is the exact error message?
• What steps did you take right before this happened?

Please post back with this information and any other questions you might have.

Answers yes i use anti virus and firewall. Norton newests one. Its gmail Charter for internet (i reset my wireless this morning) Again i closed out thunderbird after restarting my wireless. I tried to take a screen shot so you could see what im trying to explain. In the lower left corner it shows my name and says Looking for folders then it says opening folders INBOX on the right side it shows the green activity bar just continuing to move like its working but its not.

 Application Basics

   Name: Thunderbird
   Version: 38.0.1
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.0.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150608103712
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-dde5cb8d-795c-4e0d-b049-5c4712121014 (10/14/2012)
   http://crash-stats.mozilla.com/report/index/bp-c47a7987-1506-42d4-b554-659ea2120830 (8/30/2012)
   http://crash-stats.mozilla.com/report/index/bp-d68c7b23-b06f-48e1-8280-c4c942120808 (8/8/2012)

 Extensions
   Lightning, 4.0.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   checkCompatibility, 1.3.1-signed, false, check-compatibility@dactyl.googlecode.com
   Lightning Calendar Tabs, 1.4, false, lightningcalendartabs@jlx.84

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.display.use_document_fonts: 0
     extensions.checkCompatibility.12.0: false
     extensions.checkCompatibility.13.0: false
     extensions.checkCompatibility.14.0: false
     extensions.checkCompatibility.15.0: false
     extensions.checkCompatibility.16.0: false
     extensions.checkCompatibility.17.0: false
     extensions.checkCompatibility.24.0: false
     extensions.checkCompatibility.24.1: false
     extensions.checkCompatibility.24.2: false
     extensions.checkCompatibility.24.3: false
     extensions.checkCompatibility.24.4: false
     extensions.checkCompatibility.24.5: false
     extensions.checkCompatibility.24.6: false
     extensions.checkCompatibility.31.3: false
     extensions.checkCompatibility.31.4: false
     extensions.checkCompatibility.31.5: false
     extensions.checkCompatibility.31.6: false
     extensions.checkCompatibility.31.7: false
     extensions.checkCompatibility.nightly: false
     extensions.lastAppVersion: 38.0.1
     font.internaluseonly.changed: true
     font.minimum-size.x-western: 16
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Times New Roman
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 16
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: d4cf7517-b0a1-46d6-96e9-8f54aacf968
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1435190360
     places.history.expiration.transient_current_max_pages: 104830
     plugin.importedState: true
     plugin.state.flash: 0
     plugins.update.notifyUser: true
     privacy.donottrackheader.enabled: true

 Graphics

     Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family
     Vendor ID: 0x8086
     Device ID: 0x2a42
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.1808
     Driver Date: 6-3-2009
     Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
     DirectWrite Enabled: false (6.2.9200.17292)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.18.1 Basic ECC
     3.18.1 Basic ECC

     NSS Util
     3.18.1
     3.18.1

     NSS SSL
     3.18.1 Basic ECC
     3.18.1 Basic ECC

     NSS S/MIME
     3.18.1 Basic ECC
     3.18.1 Basic ECC