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Firefox crashes

  • 2 respuestas
  • 2 tienen este problema
  • 18 visitas
  • Última respuesta de cor-el

jimlevy
jimlevy

Firefox crashes, turns off PC, a Dell desktop. It is not heat related because it sometimes does it within a few minutes of starting PC. It does not happen with Explorer, only Firefox. I much prefer Firefox but have stopped using it because it shuts PC off randomly when surfing the net. It does not seem to be related to any specific sites. I go to only safe sites (as far as I know)

I have Windows 7 Professional.

I used Vipre security software.

I tried some of the things listed in your suggestions but I don't understand them all.

I hope you can help.

thank you.

Jim Levy

575 776 5763

Firefox crashes, turns off PC, a Dell desktop. It is not heat related because it sometimes does it within a few minutes of starting PC. It does not happen with Explorer, only Firefox. I much prefer Firefox but have stopped using it because it shuts PC off randomly when surfing the net. It does not seem to be related to any specific sites. I go to only safe sites (as far as I know) I have Windows 7 Professional. I used Vipre security software. I tried some of the things listed in your suggestions but I don't understand them all. I hope you can help. thank you. Jim Levy 575 776 5763

Todas las respuestas (2)

Tora bisu
Tora bisu

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box.

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need close and restart Firefox after toggling this setting.

Try to set the Flash plug to click-to-play by setting the permissions for Flash to "Ask To Activate" in "Firefox/Tools > Add-ons > Plugins". That way you can activate the Flash plugin when you need it via the Lego block icon on the location bar.