recently i started getting repeated download of the same email even after reading it and often after moving it to trash.
i have outlook accounts. sometimes it works properly. sometime i get repeat download on one account, sometimes two or rarely three. this is new within the past few weeks. i run win8.1 up to date. thunderbird is up to date. i have made no configuration changes on my thunderbird settings. this is driving me crazy. i use norton internet security. i tried turning off email scanning. made no difference. it seems that the only sure way is to empty my trash, which i like to delay. sometimes i don't have to empty the trash...
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maybe it helps to check your account settings on what happens when you download e-mails from the server. There is a setting that would delete e-mails from the server or keep it on the server after download. You may check this setting on both, TB and Outlook.
thanks for your thoughts. i do have leave on server until i delete them. it's the same as i've been doing for years. once they are downloaded, they still shouldn't download several times. somehow there is a communication failure that sets some kind of flag that the messages have been downloaded. i don't find a place on outlook to set these.
here are the instrucrtions for outlook. The only other idea I have is to make a backup of the TB data and re-install TB. I don't have any experience with letting e-mail messages on the server...
i continue to have this problem and it is driving me nuts. i get the same messages repeated. somehow there is a failure in communication between TB and my outlook account. everything seems to be configured appropriately.
your suggestion to uninstall TB and do a new install seems wise. i don't want to lose any saved messages, etc. is there an easy way to backup the TB data?
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maybe these 2 links help to backup your data http://mozbackup.jasnapaka.com/download.php https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer