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Error adding mail account in TB with Provider For Exchange Active Sync

Hello- When I try to add my mail account in TB using Provider For Exchange Active Sync, it says it finds the account but then gives me an error and won't allow me to add … (read more)

Hello- When I try to add my mail account in TB using Provider For Exchange Active Sync, it says it finds the account but then gives me an error and won't allow me to add it. Here is the error: "Error in errorCallback for fetchhttp. Supplied value not in allowed list."

Asked by rbss7 2 weeks ago

Last reply by rbss7 13 hours ago

Open Attachments

Before I upgraded to Fedora 37 Thunderbird worked fine. Now I cannot open any attachments. When I go to open an attachment I get two options, "system handler" or other.… (read more)

Before I upgraded to Fedora 37 Thunderbird worked fine. Now I cannot open any attachments. When I go to open an attachment I get two options, "system handler" or other. System Handler does nothing, other gives two selection neither of which work. Why is this happening and how can I fix it. Thanks. Thunderbird version: 102.6.0 (64 bit). Thanks.

Asked by ov10fac1 17 hours ago

Google Chat sync

Looking at my sync settings on a GMail account, I see under the [Gmail] folders it has "Chats" listed. Looking at what it has in the folder (I set it to sync locally) al… (read more)

Looking at my sync settings on a GMail account, I see under the [Gmail] folders it has "Chats" listed. Looking at what it has in the folder (I set it to sync locally) all I see is a long list of messages from chatsupport@bot.talk.google.com, all dated from 2013 (plus one message from an old 10 year old work google account). Checking the GMail website, I see a number of Chat messages from 2020 and 2021 but none of those Google bot messages from 2013. Is this item supposed to be syncing down the messages I have on my GMail account? If not, what are these messages. I even tried closing Thunderbird and removing the Chats and Chats.msf files, but the next sync just brought the chatsupport messages back down.

It's not really a big issue if it doesn't actually sync them (it could be handy, but not critical). However, if it IS supposed to work I would put in a BZ for it. Otherwise I'll just uncheck it and ignore it.

Asked by FFoxSync 19 hours ago

Corrupted email folder?

A local folder with old emails has recently got corrupted. In the Profile folder the emails appear normally but within the TB program the emails all show the same content… (read more)

A local folder with old emails has recently got corrupted. In the Profile folder the emails appear normally but within the TB program the emails all show the same content and a date of 1 Jan 1965. By doing a full Norton scan I discovered a couple of Trojans and another bug which have now been removed but the email problem is still there.

Should I do 'repair folder'?

Asked by rache1 23 hours ago

Last reply by rache1 20 hours ago

Thunderbird - cannot open pdf files prior to sending an email. Worked for years no problem - what has happened and how to fix?

In Thunderbird 107.7.1 on my MacBook Pro with M1 chip - When attaching a pdf to an email getting ready to be sent I am not able to open it and check if the pdf file is in… (read more)

In Thunderbird 107.7.1 on my MacBook Pro with M1 chip - When attaching a pdf to an email getting ready to be sent I am not able to open it and check if the pdf file is in good shape. I use Adobe Acrobat Pro as my preferred pdf reader and this is associated in control panel. I always check pdf's prior to sending to make sure it is correct. As soon as I click on the pdf attachment in the ready to send email I get the following "File name - Cannot be opened because an unknown error occurred. Try saving to disk first and then opening the file." However, I am able to open pdf's with Acrobat Pro that are attached to emails that I receive without a problem. I have used Thunderbird for many years and this needs to be solved so I can do my business properly. Please advise as to how to get this corrected. Thank you. Bud

Asked by info913 1 day ago

Inbox Folders

I have a DELL Desktop and a Dell laptop. Both run Thunderbird and Windows 10. On the Desktop I can create a new folder(s) within the Inbox as often,and as many as I wish.… (read more)

I have a DELL Desktop and a Dell laptop. Both run Thunderbird and Windows 10. On the Desktop I can create a new folder(s) within the Inbox as often,and as many as I wish. I can, and do create subfolders within a folder also. However I can not do any of these things on my laptop. I used to be able to do so, and sometime in the last several months I noticed that I can no longer do so. How do I resolve this and restore my laptops capability to create folders? Thanks for any help.

Asked by rcaastro 1 day ago

Copying / Moving message to folder problem

The shortcut step (in quotes) following instead MOVES the message. "Copy message to another folder Hold Ctrl while dragging message to destination folder (release mouse b… (read more)

The shortcut step (in quotes) following instead MOVES the message. "Copy message to another folder Hold Ctrl while dragging message to destination folder (release mouse button before releasing Ctrl). "

It worked correctly until a recent OS software update and occurs in TB 102.4.2 on my Ubuntu 22.04.1 LTS on a Dell Inc. Inspiron 5559. It has not been corrected in a subsequent update.

I can send the TB Troubleshooting Info if helpful.

I use this method regularly and would like to repair the problem. I'm right clicking and copying to recent in the interim and the "recent" listing would be helpfully all my off-line folders.

It works properly on my Windows 10 installation.

Thanks for having a look at this.

Asked by tcm134 1 day ago

Lost email files

I had two files..."BBQ" and "Recipes" that disappeared from my Thunderbird email. There was a recent update, that really messed things up; that may have been part or al… (read more)

I had two files..."BBQ" and "Recipes" that disappeared from my Thunderbird email. There was a recent update, that really messed things up; that may have been part or all of it.

Asked by lglegl283 1 day ago

Just starting today, Thunderbird will not download my emails. It says "downloading message 1 of 25" but doesn't download anything.

There's nothing wrong with my ISP and my emails from today are visible on the webmail as well as my phone email. It's a Thunderbird problem. I have tried the following: 1… (read more)

There's nothing wrong with my ISP and my emails from today are visible on the webmail as well as my phone email. It's a Thunderbird problem. I have tried the following:

1. Closing and restarting Thunderbird. 2. Restarting my computer. 3. Going to my email server and deleting most of the messages received today, including the first one in case it's jamming the download for some reason. 4. Deleted the saved password, closed Thunderbird, restarted and re-entered the password when prompted. 5. Checked the email server settings to make sure they match. 6. Changed the port number to every option shown on my email server website (but only the default number 110 results in Thunderbird saying it's trying to download messages - the other numbers resulted in nothing at all).

I'm out of ideas. Can anyone help?

Asked by eld1 1 day ago

Search finds emails but I cannot open them

If I search for emails I get a timeframe display and can see the first few lines. Clicking show as a list gives me a blank list. Screen grabs attached. When I click on t… (read more)

If I search for emails I get a timeframe display and can see the first few lines. Clicking show as a list gives me a blank list. Screen grabs attached. When I click on the email to read from the timeframe view it there is nothing there (same blank as if I do a list view). The email is not there - it is a blank space. I have tried troubleshoot mode and also repaired. Still the same problems.

It is not the case that I have deleted emails... there are some vital emails there which I really want to keep... ones from a lawyer for instance. But I cannot access them. No idea how to solve this. If I can't see my emails I cannot use Thunderbird as an email client any more: being able to find your emails is essential - and not being able to access them is existential for the software.

Asked by simon144 1 day ago

Folders

For all its idiosyncrasies, I have come to rely on Thunderbird for my considerable e-mail needs. This involves switching fairly regularly between my Inbox, Outbox and Dr… (read more)

For all its idiosyncrasies, I have come to rely on Thunderbird for my considerable e-mail needs. This involves switching fairly regularly between my Inbox, Outbox and Draft folders since only their titles are/were displayed simultaneously.

Inadvertently, I clicked on something and they have now disappeared obliging me to select Go > Folder > Local Folders before another folder's index can be selected and seen.

PLEASE, how can one rectify this? I'll be very grateful for FOOL-PROOF step-by-step instructions.

Thank you.

Asked by AntonioLambe 2 days ago

Last reply by AntonioLambe 1 day ago

Just upgraded from 60.x.x. to 102.7.1 (because 60.x.x. is buggy on Monterey)

MAIN QUESTION How can I get rid of the ugly light-brown background in some incoming messages? All I want is a white background in incoming messages (both plain-text and H… (read more)

MAIN QUESTION How can I get rid of the ugly light-brown background in some incoming messages? All I want is a white background in incoming messages (both plain-text and HTML, unless the HTML code asks for a different background).


Thank you (after 10+ years) for finally making the font size adjustable in the folder and message pane. Also for finally fixing not easily being able to get out of numbering when forcing blank lines between numbered paragraphs.

I was actually very happy with version 60.x.x because I had a set of add-ons that working around most of the bugs and had an email client that did what I wanted. With the migration to the new add-ons internals, I lost most every behavior I needed/enjoyed.

In closing, if I can have a default white background/canvas on incoming email messages, I'll stay with T-bird. If not, I'm ready to give up on Thunderbird (after using it for 15 years) and trade it for the the boring stability of Outlook.

I know you are volunteer organization. So thank you for trying so hard for so many years.

(Don't know if logging into Mozilla gives you my email address. I'd prefer not to search for your reply, so I'd really appreciate a link sent to mauve32767@gmail.com.

The best to everyone, jeff

Asked by jeffb4 2 days ago

Can't login to Thunderbird

Yesterday, all of a sudden I can't login to my Thunderbird account at sannies@mailfence.com. Error message shows, "Login to server imap.mailfence.com with username sanni… (read more)

Yesterday, all of a sudden I can't login to my Thunderbird account at sannies@mailfence.com. Error message shows, "Login to server imap.mailfence.com with username sannies failed." I tried again and got the following error message, "Cannot connect to the server. You may have exceeded the number of connections to the server" I'm not sure I understand that. I have one email account for Mailfence. However, there may be an old profile somewhere on my computer that hasn't been used since I move a year ago. What does "number of connections" to the server mean if it doesn't mean when I'm connected to the server? Nothing has changed about my username and password. I tried the suggestions on the Help site. They did not work. My security shows that Thunderbird is not blocked. Windows Firewall shows that it is not blocked. OP is Windows 10 (updated Jan 2023. Security suite is Avast One (updated Jan 2023). Server is Mailfence. I use the latest version of Thunderbird. BTW - Your "Email me when someone answers the thread" does not work when I check it.

Asked by Sannies 2 days ago

message deletion...im a bit lost, and so are deleted messages

When I delete a message, either by clicking delete when the message is open, or by marking several messages and hitting delete, the messages go *poof* and are never moved… (read more)

When I delete a message, either by clicking delete when the message is open, or by marking several messages and hitting delete, the messages go *poof* and are never moved to trash or anything like that. So if I mistakenly delete a message, im screwed, its gone. Im using gmail, and so there seems to be a trash folder under inbox, and another trash folder under local folders, but both are always empty. The trash folder on gmail has items in it that I have deleted using the browser interface or phone app. How do I configure TBird to move deleted messages to trash, and synch that trash with the trash folder on gmail? I dont mind manually cleaning up trash every few weeks.

Asked by alabamatoy 2 days ago

Last reply by alabamatoy 2 days ago

creating outbound email the (To Field) is not auto filling from cantact list

Thunderbird version 102.7.0 is not working correctly or has wrong built in defaults. When creating a new email the (To field) does not look in the contacts file for email… (read more)

Thunderbird version 102.7.0 is not working correctly or has wrong built in defaults. When creating a new email the (To field) does not look in the contacts file for email address starting with those entered characters to give you a choice to select from. This was standard function of older version of Thunderbird. Even after manual entering (TO field) the just entered email address is not being automatically added to the contact list like previous TB versions did. This is a real show stopper.

Asked by jjbarbish 1 week ago

Last reply by jjbarbish 2 days ago