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When I hit the send button nothing happens.

So one of my Thunderbird profiles stopped being able to send emails. Hit the send button and nothing happens. One of my accounts in same folder is greyed out. I have tr… (read more)

So one of my Thunderbird profiles stopped being able to send emails. Hit the send button and nothing happens. One of my accounts in same folder is greyed out.

I have tried reinstalling, cleaning up profile, rebuilding folders. Updating did not work and I think that may have broke it (versioun 91.2 x32)

Restarted with no add ons, checked language. Tried a different SMTP server, nothing works. No error at all. Windows 10 64

Asked by tannerm 1 day ago

Last reply by tannerm 11 hours ago

email problem since update

Since this last update, I can no longer send emails. So frustrating. I can receive all emails. When I attempt to send an email it does one of two things. 1. The Send butt… (read more)

Since this last update, I can no longer send emails. So frustrating. I can receive all emails. When I attempt to send an email it does one of two things. 1. The Send button is in light gray, which means it is inactive. I press it anyway and it does not send. 2. The Send button is in black, but when I press to send email, it says there is nothing in the Subject box and will not send until I put something there. Of course, there IS something written in the Subject heading, but it does not acknowledge it. I've even tried deleting what is in the Subject heading and then retyping it in, but it still does not acknowledge it so it won't send my email.

So frustrating. Can't respond to any of my business associates for several days now.

I don't understand why I can receive emails but not send them.

Liz Roadifer ...


edited email from public and search/spam bots view as there is not need to post email.

Asked by lizroadifer 2 days ago

Last reply by lizroadifer 12 hours ago

Incoming email going to wrong inbox

I have three different email accounts at my web host. After working flawlessly for many years, one of the email accounts (I'll call it "X") no longer comes in to its Thu… (read more)

I have three different email accounts at my web host. After working flawlessly for many years, one of the email accounts (I'll call it "X") no longer comes in to its Thunderbird Inbox, but rather goes directly to my "Deleted/Local Folders" box.

I've checked and re-checked all the account settings for "X", but I can't see any setting that would account for this behaviour.

I would like to fix the problem, but - if I can't - I'm wondering if either of the following workarounds would be viable:

1) delete the "X" inbox and create a new one (same name, with same settings;

or

2) create a filter that would intercept any incoming "x" email and direct it to a newly-created, alternative inbox (eg, "x rerouted").   So far, I can't find any way to 'target' "x" emails by the actual email account name -- filters only seem to target recipient or sender names, or subject headings, etc.

Thanks, in advance for any help you can suggest.

Asked by maberly2 12 hours ago

retrieving deleted (all mail) folder)

I just deleted All Mail by mistake (intending to delete spam). Big mistake. I did a control Z, immediately, but it didn't help. What can I do to restore that info? Please… (read more)

I just deleted All Mail by mistake (intending to delete spam). Big mistake. I did a control Z, immediately, but it didn't help. What can I do to restore that info? Please reply to Michalak@theflyshop.com

Asked by mike471 18 hours ago

Moving nested folders

I have a long list of nested subfolders (sources) which I'd like to move into one new subfolder (target) to make managing the list easier. I can create a target no proble… (read more)

I have a long list of nested subfolders (sources) which I'd like to move into one new subfolder (target) to make managing the list easier. I can create a target no problem. I successfully clicked and dragged a couple of sources into a new target. But now when I try to move more sources by clicking and dragging nothing happens. If it works once it should work again, so what's going wrong?

Asked by Stoneyport Associates 1 day ago

Thunderbird AOL POP old emails not viewing correctly, possible virus problem

We have a Windows 7 pro with Thunderbird v78.10.2 that's been using TB for many years and a new laptop with Windows 10 TB v92.0 that has the same aol pop account. Just re… (read more)

We have a Windows 7 pro with Thunderbird v78.10.2 that's been using TB for many years and a new laptop with Windows 10 TB v92.0 that has the same aol pop account. Just recently some of the old emails, Oct 8 and earlier, most previous read are having display problems. Some of them are blank (viewed in split screen or opened in new window) and some older ones either display the wrong message contents in split screen or show code instead of the message. The Win10 lap top has just a few months of messages but has the same problem with messages Oct 8 and earlier.

I just checked the Norton 360 log and found that it quarantined a file from the inbox on Oct 9. , 3xPM5BwYvQVewuv.exe.

Other AOL accounts on another computer are fine. The Win7 one with the problem has the profile we were going to copy to the new Win10 laptop when she starts using full that after transferring her documents. Is there a way of straightening out this inbox or do we look for are latest Retrospect backup before the problem and replace the bad profile folder contents?

Here is the full quarantine log from Norton 360. it seems you can only attach an image.:


Filename: Inbox Threat name: Compressed threatsFull Path: C:\Users\Donna\AppData\Roaming\Thunderbird\Profiles\zxg20mv2.default-release\Mail\pop.aol.com\Inbox ____________________________ ____________________________ On computers as of 10/14/2021 at 6:29:47 PM Last Used 10/9/2021 at 11:42:07 AM Startup Item No Launched No Threat type: Virus. Programs that infect other programs, files, or areas of a computer by inserting themselves or attaching themselves to that medium. ____________________________ Inbox Threat name: Compressed threats Locate Few Users Hundreds of users in the Norton Community have used this file. New This file was released 15 days ago. High This file risk is high. ____________________________ Source: External Media ____________________________ File Actions 3xPM5BwYvQVewuv.exe [Contained in] New Order.r15 [Contained in] Unknown01C18AB0.data [Contained in] C:\Users\Donna\AppData\Roaming\Thunderbird\Profiles\zxg20mv2.default-release\Mail\pop.aol.com\Inbox Removed ____________________________

File Thumbprint - SHA: Not available File Thumbprint - MD5: Not available

Asked by MikeZZ 1 day ago

Last reply by MikeZZ 1 day ago

Thunderbird no longer displays new-mail banner on my Mac

I'm running OSX 10.13.6 and have been for some time. Thunderbird used to play a sound, update its dock icon and display a message at the top right of my screen. Thunderbi… (read more)

I'm running OSX 10.13.6 and have been for some time. Thunderbird used to play a sound, update its dock icon and display a message at the top right of my screen. Thunderbird now does the first two but does not display the banner. Happens on both my Macs and would seem to indicate a Thunderbird problem since that's the only thing that's been changed lately. Thanks in advance for any help.

Asked by chkinfo 1 day ago

thunderbird lost all my data after problem with mozilla vpn

Hello. I foolishly today, a few hours ago, bought and installed mozilla vpn (1yr subscription). Once this was installed, it somehow screwed up my whole computer setup, an… (read more)

Hello. I foolishly today, a few hours ago, bought and installed mozilla vpn (1yr subscription). Once this was installed, it somehow screwed up my whole computer setup, and the consequences keep getting worse. I have spent several hours now trying to solve the accumulating issues, and it is getting worse. Of course, I uninstalled mozilla vpn, but that did not help. For example, my thunderbird client was no longer able to download my gmail mail, even though i was using the same password as was working ok on gmail. I put the question to the internet, and the recommendation was to uninstall thunderbird and install it again. which i foolishly did. the new thunderbird installation was balnk - all my e-mail accounts and data were no longer there! moreover, when I try to restart the accounts, thunderbird again rejects perfectly good passwords! This is a massive tragedy for me. please tell me what to do. can i recover my data?

Asked by avi_sion 1 day ago

Last reply by avi_sion 1 day ago

91.2.0 Sending emails and dealing with address books

You updated Thunderbird to 91.2.0 a few days ago. I didn't notice anything wrong until I tried to answer an email this morning and it wouldn't send. (I am receiving email… (read more)

You updated Thunderbird to 91.2.0 a few days ago. I didn't notice anything wrong until I tried to answer an email this morning and it wouldn't send. (I am receiving emails fine.) I tried various things like turning off firewalls and antivirus. A few times I thought it would send but it didn't. That is, the grey "send" button turned black but then it wouldn't send. I have various emails on different servers, including Comcast and Gmail, but nothing worked. Sending directly from the Comcast website works fine, or from my iphone. So it seems very unstable right now, and I need to send emails.

The other problem is the Address Book. I have always LOVED Thunderbird's address books because I have a lot of them and can easily see who is on which one and add new names to them. But today the list kept changing and I had trouble adding a name.

HELP! I want my old Thunderbird back. VERY UPSET!

Asked by soapbox 2 days ago

Last reply by soapbox 1 day ago

Download/Sync now feature has stopped working

Does anyone have an explanation or solution? I have an Xfinity/Comcast POP email account through Thunderbird. For years, I have reliably used the Download/Sync Now button… (read more)

Does anyone have an explanation or solution?

I have an Xfinity/Comcast POP email account through Thunderbird.

For years, I have reliably used the Download/Sync Now button under the Get/Send Messages tab to sync my email back to the server (i.e. delete emails from the server which I've trashed on the Thunderbird client).

Suddenly, out of the blue, and without changing any settings, this feature no longer works, and emails I delete on the Thunderbird client remain on the server.

Asked by beskeptical 3 weeks ago

Last reply by beskeptical 1 day ago

Over 20,000 spam emails arriving in my thunderbird inbox for last 3 hours

Over 20,000 spam emails arriving in my thunderbird inbox for last 3 hours. I called GoDaddy to ask them about the spam and we have gone into my webmail together and none … (read more)

Over 20,000 spam emails arriving in my thunderbird inbox for last 3 hours. I called GoDaddy to ask them about the spam and we have gone into my webmail together and none of the spam emails are in webmail, so they say the problem has to be with Thunderbird. I am running Thunderbird 91.1.2 that was oddly installed today on 10/8/2021, but I don't believe I was ever asked to downloaded. Since the 3 hours of spam and now, I have shut down my computer once and so I am not sure if I was running version 91.1.2 before or after the shut down. I did get a webpage pop up when my computer restarted that said what is NEW in version 91. I am running Windows 7 OS, service pack 1. Please need help asap, as the spam emails keep coming more than 1 per second! Currently I have shut down the software, but I do need to reply to people. This is my work email and very important. I have used TB for about 10 years and never had this issue before. I have many email folders setup over the years. I would be very disappointed and saddened to need to uninstall and re-install everything, and might I lose my emails to redo everything? GoDaddy almost migrated my email from Linux I think to Office 365 about 10 hours before the spam emails started. It does seem slightly supicious that these 2 events are related, but go Daddy said they dod not think the issues were connected and just happen to be coincidental? Thanks so much

Asked by kls6136 1 week ago

Last reply by kls6136 2 days ago

Post email service provider migration, will the address book be lost when I delete the old email account?

Are the contacts in Thunderbird independent of the email account source? I recently migrated a set of email accounts to a new provider. There are now two the email accoun… (read more)

Are the contacts in Thunderbird independent of the email account source? I recently migrated a set of email accounts to a new provider. There are now two the email accounts for each address; the new one, named like myemail@mydomain.org and the old one named like myemail@mydomain.org (old). When I eventually remove the "old" email account for each person from Thunderbird, is the address book with that name also going to vanish? The address book is named just like the email account; and the addresses were accumulated during the "old" address period. But I don't see anything in properties of either the address book or the email account in Thunderbird that directly links the two.

Asked by sparrowtwo 1 month ago

Last reply by sparrowtwo 2 days ago

Thunderbird refusing to send messages

Since the last update - messages that I routinely need to forward will not send. Keeps telling me I don't have permission for attachment - which are all documents from my… (read more)

Since the last update - messages that I routinely need to forward will not send. Keeps telling me I don't have permission for attachment - which are all documents from my own computer. I kept switching messages (as I had forwarded all of them before- so have multiple copies) and then it would send after 3-5 tries - with no error message. This has NEVER happened and it is really a problem for what I use the email for. Can I go back to older version. The new update seems awful. Thanks for any solutions.

Asked by mbalin13 4 days ago

Last reply by mbalin13 2 days ago

Deleted thunderbird profile

Hello everyone, I have have accidentally deleted my entire appdata and thunderbird profile (with huge local folders) from my c: drive. Is there any way at all to get back… (read more)

Hello everyone,

I have have accidentally deleted my entire appdata and thunderbird profile (with huge local folders) from my c: drive. Is there any way at all to get back my profile and data through registry or in whatever way?

Thank you so much. Kind regards.

Asked by lepetitprince178 1 week ago

Last reply by lepetitprince178 2 days ago

Emails being auto deleted when about 2 weeks old

I use Thunderbird for 5 different email accounts. Sometime ago (not sure when) one of my accounts suddenly starting deleting emails from my inbox when they are a couple … (read more)

I use Thunderbird for 5 different email accounts. Sometime ago (not sure when) one of my accounts suddenly starting deleting emails from my inbox when they are a couple of weeks old. The sent box is not affected and none of the other accounts are affected. I have been through and checked all the settings to make sure nothing is set to auto delete. Is there a way I can recover my old emails and then stop the system auto deleting them?

Asked by david529 2 days ago

Thunderbird - unsupported browser - failed Gmail setup

Dear all, I have tried setting up Gmail within Thunderbird 78.x.y. After entering credentials, and going again through login to the Gmail popup window I reach a state whi… (read more)

Dear all,

I have tried setting up Gmail within Thunderbird 78.x.y. After entering credentials, and going again through login to the Gmail popup window I reach a state which is shown in the attached image.

Google security options: 2 factor off, less secure apps on, Captcha refreshed but nothing helps.

Many thanks for the help.

Best, Bogdan

Asked by bogprs 2 months ago

Last reply by bogprs 2 days ago

Thunderbird stopped working - No able to add gmail account

Dear team, Suddenly my Thunderbird stopped working - I was not able to send or sync messages. T ried syncing multiple times - But no use Deleted the account and tri… (read more)

Dear team,

  • Suddenly my Thunderbird stopped working - I was not able to send or sync messages.
  • T ried syncing multiple times - But no use
  • Deleted the account and tried adding it again - result is that i am not able to add my gmail and it give the below error that i showed in the screenshot
  • I absolutely have no clue on whats happening . Can anyone help

thanks Mj

Asked by MJ 3 days ago

Last reply by MJ 3 days ago

Ctrl-Shift M short key has been reassigned?

Right after install of Version 91.2.0 Build ID 20211004152603, the function of Ctrl+Shift+M stopped working to move a message to the same location as the last moved messa… (read more)

Right after install of Version 91.2.0 Build ID 20211004152603, the function of Ctrl+Shift+M stopped working to move a message to the same location as the last moved message was.

The Release Notes say.... "New: There's a new international keyboard shortcut to access and expand or collapse the non-empty Attachment Pane: Ctrl/Cmd+Shift+M"

How can I revive this shortcut to the old function? I used Ctrl+Shirt+M all the time with my many folders and incoming email accounts.

Asked by firefoxuser6 3 days ago

Emails suddenly only appear in "All Mail" and not in the "In "box.

Emails suddenly only appear in the "All Mail". I tested by sending to myself. Only went to "All Mail". I tested by sending to myself with BCC to myself. Neither arrive in… (read more)

Emails suddenly only appear in the "All Mail". I tested by sending to myself. Only went to "All Mail". I tested by sending to myself with BCC to myself. Neither arrive in the In box. I also tested without my address in the "To" line but my address in the BCC line, and it arrived under "undisclosed recepients.

Asked by balletdays 3 days ago

Last reply by balletdays 3 days ago

Unread Message count ERRORS ???

(1) See attached (Tbird - 5 Unread Messages [before].jpg). Note that the Tbird icon on the Taskbar says '5' (and the Tbird icon in the Notification Area hover popup says… (read more)

(1) See attached (Tbird - 5 Unread Messages [before].jpg).

Note that the Tbird icon on the Taskbar says '5' (and the Tbird icon in the Notification Area hover popup says '5 Unread Messages' [not shown]). There _are_ 5 unread messages _after_ the (09:01) message that was forwarded automatically by a filter. But there are a _total_ of 13 unread messages (counting the one that was forwarded).

What counts as an 'Unread Message'?

What does the 'yellow sunburst' in front of the 'Subject' field mean?

(2) See attached (Tbird - 2 Unread Messages [after].jpg).

Now both Tbird icons indicate '2 Unread Messages'. But there are actually _16_ unread messages (if that's what the 'yellow sunburst' means) -- counting the 09:01 message that was forwarded by a filter, and NOT counting the 10:06 message that I did read.

What's going on? What's it all mean? Thank you. -mr

Asked by miker206wa 1 week ago

Last reply by miker206wa 3 days ago