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  • Archived

Thunderbird freezes. says "not responding"

Thunderbird keeps freezing. I can open it. Send and receive mail but very quickly it freezes up and I have the cursor swirling then at top it will say Thunderbird not res… (read more)

Thunderbird keeps freezing. I can open it. Send and receive mail but very quickly it freezes up and I have the cursor swirling then at top it will say Thunderbird not responding and program asks to close. Uninstall/re install failed. McAfee and adaware show nothing. Please help!

Asked by atrebeh 7 years ago

Last reply by sfhowes 7 years ago

  • Archived

all of a sudden I can't open attachments?????

It seems like all of a sudden, I can not open email attachments in Thunderbird. Don't have any idea what I might have done to cause this to happen. How do I fix it?? TP… (read more)

It seems like all of a sudden, I can not open email attachments in Thunderbird. Don't have any idea what I might have done to cause this to happen. How do I fix it??

TP409

Asked by TSP409 7 years ago

Last reply by christ1 7 years ago

  • Archived

An error occurred while sending mail. The mail server responded: 5.1.0 <axxxxx@dataone.in> Relaying denied. What is this error?

An error occurred while sending mail. The mail server responded: 5.1.0 <axxxxx@dataone.in> Relaying denied. Please verify that your email address is correct in yo… (read more)

An error occurred while sending mail. The mail server responded: 5.1.0 <axxxxx@dataone.in> Relaying denied. Please verify that your email address is correct in your Mail preferences and try again.

I get this error every time I try to send a message. No problems with incoming messages. No problem if I use my webmail account mail.dataone.in

I have another webmail cum POP3 account which works fine both as webmail or through Thunderbird. I tried to replicate the Outgoing Server settings from this mail account to the Dataone account but it does not work.

I am using Thunderbird 24.5.0 and I am informed that I have the latest build as per the About Thunderbird tab.

Asked by arupdg 7 years ago

Last reply by wuergler 7 years ago

  • Archived

Can receive but cannot compose or forward HTML messages

Been using TB for years but recently cannot forward or compose HTML messages. I have tweaked every HTML option in preferences and have downloaded and reinstalled. Still d… (read more)

Been using TB for years but recently cannot forward or compose HTML messages. I have tweaked every HTML option in preferences and have downloaded and reinstalled. Still does not work. The compose message window does not show the format menu bar any longer. When I try to forward a known HTML message, the forward window shows plain text only [the HTML code is shown].

I really need to be able to send HTML messages and I am at my wits end.

Any help would be greatly appreciated.

Asked by LeopardWhisperer 6 years ago

Last reply by docuformacion 6 years ago

  • Archived

i delete emails. when i open to check my email later, they returned to my in box and are in my trash as well why they come back?

emails keep reappearing in my in box after i delete them. They are also in my trash folder. I delete them again. I then have 2 of the same emails in my trash. Why do they… (read more)

emails keep reappearing in my in box after i delete them. They are also in my trash folder. I delete them again. I then have 2 of the same emails in my trash. Why do they keep coming back to my in box?

Asked by jgartner 7 years ago

Last reply by Toad-Hall 7 years ago

  • Archived

I've lost all my data during failed migration using Windows easy transfer

I tried to use Windows easy transfer to move my data between two computers (both running Windows 7), using a Transcend external hard disk. Now it seems to have disappear… (read more)

I tried to use Windows easy transfer to move my data between two computers (both running Windows 7), using a Transcend external hard disk. Now it seems to have disappeared from the Transcend during the process, and the Thunderbird on the old computer won't work any more (the message is that the program is running but not responding).

Is there any way of retrieving my old address book, at least??

Asked by JimTait 7 years ago

Last reply by Wesley Branton 7 years ago

  • Archived

Hotmail/Outlook Mail, which previously functioned on Thunderbird, now returns an error message saying, "User authenticated but not connected."

Hello all. Windows Hotmail/Outlook Mail was previously functioning just fine on Thunderbird, but over the past few days, it has been consistently returning the error mes… (read more)

Hello all. Windows Hotmail/Outlook Mail was previously functioning just fine on Thunderbird, but over the past few days, it has been consistently returning the error message saying, "User authenticated but not connected," every time I try to get new mail from the folder. It works fine on my Android (using the native mail app), so this problem seems limited to my laptop. I have checked server settings as best as I can, and they match what is given on the Outlook help pages, at least for IMAP:

Server name: imap-mail.outlook.com Port: 993 Encryption method: TLS

For some reason, I can't find a way to manually change my SMTP settings - the server name is correct (smtp-mail.outlook.com), but I have no way of checking if the port or security are.

I have tried disabling my antivirus in case of some weird interaction between Thunderbird and that, but the same error keeps cropping up. Hope the learned community can shed some light on this. Many thanks in advance for your help.

Asked by JimmyLee2 3 years ago

Last reply by Firefoxuser 3 years ago

  • Archived

How can I stop Thunderbird from 'dowloading xxx to all Mail', often thousands of messages which results in 'not responding' error message?

from time to time Thunderbird slows down or stops with the "not responding" message showing. at the bottom left of the screen the words appear "downloading xxx of xxxx t… (read more)

from time to time Thunderbird slows down or stops with the "not responding" message showing. at the bottom left of the screen the words appear "downloading xxx of xxxx to All Mail" or "downloading xxx of xxxx to trash". Often the numbers are very large. With the help of a professional, I have cleaned out large numbers of my files, deleting them from trash, etc. so I do not believe I have such large numbers in my system.

Asked by ellenMaine 7 years ago

Last reply by christ1 7 years ago

  • Archived

Addresses already in Address Book display in red in the TO field

When typing the start of a name (address) in any of TO, CC or BCC fields, names already in the Address Book, Thunderbird suggests options as usual but once a name is sele… (read more)

When typing the start of a name (address) in any of TO, CC or BCC fields, names already in the Address Book, Thunderbird suggests options as usual but once a name is selected, it sometimes displays in red, sometimes in black, and sometimes start off in red and when I click on the one I want or press enter it ends up displaying in black.

Asked by Ninjaneer 6 years ago

Last reply by Toad-Hall 6 years ago

  • Archived

Recently Thunderbird has become extremely slow and says "thunderbird not responding", I'm not a techo and dont know how to fix it.

This is the second time that this has happened in the last 6 months. Suddenly Thunderbird has become very slow and when I try to do anything it comes up "Thunderbird not… (read more)

This is the second time that this has happened in the last 6 months. Suddenly Thunderbird has become very slow and when I try to do anything it comes up "Thunderbird not responding" and it takes ages for anything to happen. This is very frustrating. I am not technology minded and don't know how to fix this. I have tried using the support suggestions but to not avail. Please help. Cheers

Asked by lout 7 years ago

Last reply by raymejr 6 years ago

  • Archived

Address To box now shows addresses in red and CC replaces To address!??

11 Aug. 2014, I used TB as usual, but the auto-complete of address displays in red. The addresses are all in my Mac OSX (10.9.4) Contacts book and I checked against recei… (read more)

11 Aug. 2014, I used TB as usual, but the auto-complete of address displays in red. The addresses are all in my Mac OSX (10.9.4) Contacts book and I checked against received emails. All correct, so why has it started showing up in red? Today, worse still, when trying to send a CC message in the next box (didn't it usually display CC automatically, now I have to toggle a tab – why?) the CC address also shows in red but then promptly REPLACES the To address!!! This is quite maddening. I can now only send one message at a time – ridiculous. I have checked all settings, nothing amiss. I do have Theme Font Size changer working on TB and FF, so tried disabling that to see if it was causing a problem. No it doesn't. So any ideas what is going on please?

Asked by Roderick027 6 years ago

Last reply by Toad-Hall 6 years ago

  • Archived

When people reply to my email, the content of the message is empty - I can see it on my iphone for example but not in Thunderbird on my pc or laptop

I can send emails and receive them without problem, however when people answer to my email, on many occassion their email come with empty body. When I look at the same em… (read more)

I can send emails and receive them without problem, however when people answer to my email, on many occassion their email come with empty body. When I look at the same email on my iphone, the body from their reply is clearly there. The same things happen on both my pc and laptop, PC running clean installed windows 7 Ultimate 64, laptop windows 7 pro 64.

Any idea what can cause such thing? no add ons beside more columns installed, and the problem doesn't happens necessary with different people - sometime the same person answer one email and it comes OK, another time the same person answers the email and it comes with empty body

Asked by sloimpex 7 years ago

Last reply by Matt 7 years ago

  • Archived

Advanced Property Editor still pops up, how do I disable it?

I've had this problem for a very long time and I'm sick of it; the Advanced Property Editor still pops up! I've tried all these previously: Safe mode (no add-ons presen… (read more)

I've had this problem for a very long time and I'm sick of it; the Advanced Property Editor still pops up!

I've tried all these previously:

  • Safe mode (no add-ons present)
  • New profile
  • Change mouse several times (seriously, this is NOT the issue)
  • Changed version
  • Changed double-click speed in Windows
  • Even a portable version has the same issue

So now, I'm begging for some kind of solution that actually works! This is obviously something that is wrong in the program and I think it's strange that no one has solved it in development.

Asked by Stefan 7 years ago

Last reply by Toad-Hall 7 years ago

  • Archived

How to find 4 folders gone missing when Thunderbird compacted?

During one of your "do you want to compact...?" requests, 4 email folders went missing. How to I get them back please? I've read through the previous Q&A but none of … (read more)

During one of your "do you want to compact...?" requests, 4 email folders went missing. How to I get them back please? I've read through the previous Q&A but none of the posts helped in my search. PS I also checked via my online email and those 4 folders are also missing.

What's really weird...is I tried to create a new folder (to replace the missing one) and Thunderbird would not accept it. Thanks for any guidance.

Asked by Scooterwally 2 years ago

Last reply by christ1 2 years ago

  • Archived

RETR command did not succeed - how do I fix this?

Error message = The RETR command did not succeed. Error retrieving a message. Mail server pop.3frontiernet.net responded [SYS/TEMP] problem retrieving message. When I con… (read more)

Error message = The RETR command did not succeed. Error retrieving a message. Mail server pop.3frontiernet.net responded [SYS/TEMP] problem retrieving message. When I contacted the support desk at Frontier, they said they had never seen the error message and changed my password to allow me access to their Web based email system - so I can see my emails but can not get to documents, address list etc. I deleted all the junk mail, purged many emails to lower the number of stored messages; to no avail. I now have close to 300 inaccessible emails. All this came about suddenly around August 8th.

Asked by PhilipYawman 4 years ago

Last reply by jimbir 4 years ago

  • Archived

Can't send emails. The mail server responded: 4.5.2 451 4.7.0 Temporary server error. Please try again later. PRX4 .

Receiving emails OK, nothing has been changed. The problem only started on Friday 13 Jan, but the "temporary" server error is persisting. I can save the outgoing email as… (read more)

Receiving emails OK, nothing has been changed. The problem only started on Friday 13 Jan, but the "temporary" server error is persisting. I can save the outgoing email as a draft and have been able to send through a re-activated Outlook Express, but this is not very convenient. Any suggestions?

Asked by Martingfleming 4 years ago

Last reply by Tonnes 4 years ago

  • Archived

What do you do when the message "You are about to override how Thunderbird identifies this site" will not go away?

This message box popped up when i opened my account and nothing I click on is making it go away. "You are about to override how Thunderbird identifies this site. Legitima… (read more)

This message box popped up when i opened my account and nothing I click on is making it go away. "You are about to override how Thunderbird identifies this site. Legitimate banks, stores and other public sites will not ask you to do this." Underneath that is a box with Server Location: mail.motivawellbeingandfitness.com:143

and then the title, Certificate Status

I looked up the message in my error console and found this

mail.motivawellbeingandfitness.com:143 uses an invalid security certificate.

The certificate is only valid for the following names:

 *.mail.dreamhost.com , mail.dreamhost.com  

(Error code: ssl_error_bad_cert_domain)

I have very little knowledge about how all of this works and since I cannot access my email right now I need help ASAP. This email address is for my business. Thank you.

Asked by memillar 7 years ago

Last reply by jscher2000 7 years ago