Thunderbird Support Forum

Hello, I moved Thunderbird data to a new computer according to your instructions via a USB drive On the target computer everything goes well until point 9 of your instructions. "Choose to replace your current data when prompted." However, this screen does not appear. I open Thunderbird, but then only the screen to enter the email data appears. So Thunderbird does not open with complete data. What do I do? I'm wrong.

Greetings Jos Rullenraad

• • • After messing with it for about 8 hours I got it resolved*** I'm moving thunderbird to a new computer. So far I've created a new profile on a the new computer's G: drive and the program is also installed in a different folder on the G: Drive. (I'm planning to have two copies of Thunderbird on the computer). The other copy for different mailboxes will be on the C: Drive. I copied the profile from the old computer to the new computer's G: Drive in a separate location. When I open Thunderbird it lists all my email accounts in the moved profile but when I go into the inboxes they are all blank. I noticed if I left click on the inbox and go to properties it's showing the inbox location as the F: drive (which is where it was on the old computer) for example mailbox:///F:/Thunderbird/Profiles/......... I don't see a way to edit the inbox location. How can I change that so it's looking for the mailboxes on the G: Drive instead of the F: Drive? The path is also a little different between the two computers. The old computer was: F:/Thunderbird/Profiles/........ and the new computer is G:/Thunderbird Data/Profiles/.........

Also I don't know if this makes any difference...On the old computer a 32 bit version of Thunderbird was running even though it is a 64 bit computer. The new computer is running the 64 bit version. They are both updated to the latest Thunderbird release.

Thanks

Hi Just currently reinstalling windows and trying to import my old thunderbird files. i've exported the whole profile into a 12Gb zip but for some reason i cant extract it without errors. I've tried the latest winzip 28, beezip and 7zip and can only extract 4gb. 7zip listed these errors. screenshot: https://imgur.com/a/y4YjtYi

Are there any other apps i can use to extract this? thanks Z

Hello everyone,

Does anyone know how to import an outlook pst file?

I tried Local folders/Import/Import from Outlook, but Thunderbird says "No profile found".

I have set up a mozilla profile. Where to insert account details in a way Thuderbird recognises me and allows me to import outlook files - I would like to see my e-mails in Thunderbird, which I have previously received and sent off with Outlook.

Thank you all for your help in advance!

Have a wonderful year 2024!

Best, Farkas

I am replacing my old PC with a Mac that is running Sonoma. I’m a new Mac user so this is brand new to me. I have moved my Tbird profile from one PC to another. But moving to a Mac is brand new to me.

I have no idea where a Mac stores files or how to download to the right place.

Would you please walk me through, step by step, how to download my Tbird profile from my PC to my Mac so I will have all of my old email?

I have been using Tbird for decades and do not want to lose that email in my move to Mac.

Many many thanks in advance for your support.

This am my Windows 11 pc had restarted, as it did yesterday also. No icon for Firefox, got a message saying Windows could not access something. Looked for FF in my apps, not there, so downloaded it, now working. Then clicked my Thunderbird icon in the tray and got a virtually blank screen that I have never seen, nothing from my account, no menus, just Thunderbird blurb on the right side and a big Donate button. Looked for TB in my apps, not there, so downloaded it, still as above. PLEASE HELP> I am NOT someone who can go into files etc etc and am desperate to get my TB back again. Many thanks, Gillian

Hi,

I've tried migrating Thunderbird data and folder structure from a Windows 10 PC to a new Mac Sonoma 14.1.2 following the instructions from https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer and encountered problems.

I copied the Thunderbird folder from the PC onto a USB drive and then moved the file to the Library folder on the Mac.

Importing seemed to go well, but when I opened Thunderbird on the Mac only the inbox (and its messages) were there. All other folders and their contents were missing.

What did I do wrong and what do I need to do to migrate all folders/sub folders and their data?

Thanks, Richard

Is there anyone "out there" with recent experience with S/MIME Entrust? I've migrated to a new laptop and imported my certificate. I've had people with whom I exchange encrypted emails on "old" laptop send me digitally signed emails, but I cannot get their certificates. Since Entrust has outsourced this product to a German company, I find they are not particularly helpful in this area. Can anyone step me through verifying steps and troubleshooting? Thank you

Hi

I recently did a fresh install on my computer and had backed up my Thunderbird profile folder however after reinstalling and placing the backed up profile files into the profiles directory I cant see any of my folders or saved emails.

I transferred my Thunderbird profile from a windows 10 machine to a Zorin linux machine. everything works but I'm missing almost all of my 12 local folders. I can see them in the mail directory, but they don't show up in Thunderbird. How do I recover them?

Hello,

I have several email accounts stored on a different internal hard drive, when I say stored I mean choosing a different location in the thunderbird account settings for each email to store the mail boxes, filter rules etc.

I sent my machine back in for repairs and long story short the OS drive ended up being wiped. From what I've seen, in order to import the email profiles which seem to be stored on the OS under approaming or something similar.

I'm struggling to find a way to import my existing accounts with what I have on my other drive. Any ideas on how I might be able to do this?

Without warning, I had to log back into my Thunderbird account today - same email and password. When I did, I lost all old emails and folders (not addresses).

Any solutions would be appreciated. Thanks!

I would like to wipe all traces of my Thunderbird installation off my computer--profiles, etc.--and start all over. I have tried deleting the Thunderbird "Profiles" folder, downloading T-bird anew, and installing it afresh. It will not start; I get the error message "missing profile." But THAT WAS THE POINT. I don't want to use the old profile or retrieve any of my old emails. I wasn't born with that profile, but now it's the only one Thunderbird will allow me to use.

How do I start from scratch, as if I had never installed T-bird before?

Thanks,

 GAS

I have finally had it with version 115 and have downloaded version 102, but now states wrong profile!! How can I get around this problem? How to permanently stop TB from constantly trying to upgrade, and reinstalling the TERRIBLE 115 version??

At 82 I am too old for changes,just leave as it was and make me still happy with Thunderbird.

I had to replace my hard drive and now have Win 11. I still have my Thunderbird account, but I cannot access the 3000+ emails in my folders. My Thunderbird started from scratch, no history, no files. How do I access and download my saved emails and folders from before the hard drive replacement? The Geek Squad couldn't help. Keep it simple, I'm not a techie.

I have several users who are migrating email from Outlook, and they want me to confirm if the Thunderbird export will bring over:

• drafts
• sent mail
• deleted mail
• any subfolders in the mailbox

Thank you!!