Thunderbird Support Forum

I have been struggling with this for months. I really like Thunderbird but I have tried everything. Receiving emails works fine, it is just the SMTP that hangs. I will have to abandon this and go to outlook if I cant resolve. It Does eventually go but it takes a couple tries. The examples given, I resent and it was fine.

Running: Time of this report: 11/2/2023, 07:29:33

• Machine name: DMF1
• Machine Id: {B975F495-EF2D-485D-BE61-50AC33ADAE65}
• Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
• Language: English (Regional Setting: English)
• System Manufacturer: Dell Inc.
• System Model: Inspiron 3580
• BIOS: 1.25.0 (type: UEFI)
• Processor: Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz (4 CPUs), ~2.3GHz
• Memory: 16384MB RAM
• Available OS Memory: 16258MB RAM
• Page File: 10308MB used, 8381MB available
• Windows Dir: C:\Windows (Windows 11)
• DirectzX Version: DirectX 12
• DX Setup Parameters: Not found
• User DPI Setting: 120 DPI (125 percent)
• System DPI Setting: 96 DPI (100 percent)
• DWM DPI Scaling: Disabled
• Miracast: Available, with HDCP
• Microsoft Graphics Hybrid: Not Supported
• DirectX Database Version: 1.4.7

I have avast! AV (All Exceptions For Program and Ports) EMAIL Server Office365

I have been using Unified Folders in Thunderbird for a long time. But now with Supernova, my Unified Inbox is just empty & remains so even after the latest update - whilst the other unified folders work all right. Please help! Many thanks Barbara

I have been trying to use Paypal to donate to Thunderbird. It just keeps giving error message "something went wrong" The Contact Us link on the Donations page didnt work either so I had to fiddle around getting to this page. Also sent question to an Admin. Very frustrating

There is no option for message headers under View. How can I see email message headers in Thunderbird?

I Googled how to do this but they all say there is an option in the main menu under View. Maybe at some point there was, but not now. So how can I see the email headers?

I have imported a public key in my openpgp key-management/ In my settings of the end -to-end keys: preference of key technology: choose auto the key technology by the available keys. I have read openpgp standard supports inline en s/mime encryption but what is used by thunderbird when I choose openpgp as key encryption when i type/send an email (w/o attachment by myself). I ask it because my correspondent only decrypts inline encryption.

The latest version of Thunderbird changed the top menu, and I see a "Get Messages" button, but can't find "Send Unsent Messages" as a function anywhere. I've tried customizing the menu, and I've looked through older help discussions for any ideas, and I've prowled through the settings menus and can't seem to find it. I've also tried right-clicking on things - no joy. I have a message waiting to go out in the Outbox, but no way to send it except Redirect.

Thanks in advance, for any help or ideas!

tHIS UNTESTED NEW VERSION IS HORRIBLE! IT IS NOT BETTER BUT IS VERY DISRUPTIVE, UNLIKED AND UNWANTED!

WHY VCAN'T YOU RESPECT US WITH A CHOICE?

WHY ARE YOU SO ARROGANT TO THINK YOU KNOW EVERYTHING AND I NEED OR WANT THIS?

WHY DON'T YOU GIVE US A WAY TO GO BACK TO WHAT WAS WORKING?

IT'S AN ABSOLUTE NIGHTMARE. IT IS NOT! EASY OR INTUITIVE TO NAVIGATE.

SO MANY THINGS WRONG, I COULD MAKE A LONG LIST, BUT THIS IS BUSINESS FOR SOME, NOT A TOY TO PLAY WITH!

SOOOO MANY UNNECCARY THINGS ON HERE! THE HEADINGS TAKE UP OVER HALF THE PAGE AND WE CAN ONLY SEE THREE LINES OF MAIL AT A TIME! NO WORD WRAP SO SE CAN'T CORRECT THINGS WE CAN'T SEE.

WHY CAN'T YOU BE DECENT HUMANS AND UNDERSTAND THIS IS NOT RIGHT FOR MANY OF US?

IT'S HORRIBLE! BUT I AM SURE YOU WILL BLAME ME! THIS IS SOOOOOO DISRUPTIVE!

THERE IS NO QUICK VIEW OF MY MAIL LIKE THEIR USED TO BE. I AM NOT PLAYING A GAME OVER HERE.

Can receive but unable to send emails - SMTP - AUP#out-1500 Thunderbird version 115.4.1 Windows 11 Windows Defender Spectrum provider - Can send messages when I go to Spectrum site on internet Copies of account settings attached

In the column "Date" field, and in the Inbox folder only, only a time is displayed, but no date. Widening the column has no effect. Date and time are displayed in other folders.

This is something I've never encountered, since I hardly ever go to the Sent folder except to look at something I sent. But this was a different task.

I've had a series of emails from a friend, that my wife wanted me to forward to her so she could see them. So I went to the Sent folder, and forwarded 3 of those emails to my wife. Then she told me she only got one so I went back to Sent and thought they would be at the top of the list, 1-2-3, but that was not what I found. Since those emails were each part of several different threads in the back and forth with my friend, it took me a long time to figure out which email to pick off and resend. I made sure I was sorting them by date, descending, but was bewildered that the listing had the ones I wanted embedded (see screenshot, with the ones I just sent highlighted in red)

So my question is, is there a setting where I could tell Tbird to sort strictly by send date?

I have tried every method suggested here to migrate my emails and settings to my new computer, but nothing has worked. I tried the export then import path, but just kept getting an error message. Used all the folders just in case I was doing something wrong. So then I found the option of copying the old profile into the new profiles folder - that didn't work either. I just tried again importing from the file I exported, but it doesn't bring in anything at all. I am at a complete loss, I really don't want to lose all this information, which is why I did the export in the beginning.

I have had to Restore my laptop. Since I have I can not seem to separate my email accounts. I wish them to be kept separate because I use different 'Signatures' for each account. Is there a way to separate the accounts in Thunderbird? If not How do I delete all the email accounts connected to the main email account, without affecting any email accounts outside of Thunderbird so that I can then add them individually?

Hi

I am running Thunderbird on WIndows 10. I have eight different email accounts, but only one profile.

This morning on startup, all accounts and folders were gone and the "open your account" tab was open.

After several hours of frantic searching on the net, I took the most recent profile "prefs-9" and used it to overwrite "prefs.js" This brought back all my local folders and saved emails.

However, the email accounts used to be Wotsit@gmail followed by Inbox, Sent, Draft etc. Now the first account name has been moved, leaving behind its old Inbox, Sent etc with the correct email count but nothing at all in the right hand pane. The account header has re-appeared amongst other account headers but with nothing in the Inbox, Sent etc.

What I need to do is make all the emails visible in the "headerless" section, and return the correct header above them.

Here is what it sort of looks like -

Inbox (3) 2100 Sent 998 Drafts

Then further down after other accounts - Wotsit@gmail.com Inbox Sent Drafts

How can I move the Wotsit header back to where it should be?

I really appreciate the help you folks offer, and the time you put in helping us mere mortals!

I've been a Firefox fan for years. I thought I'd try Thunderbird. I'm in need of some help please as I'm going round in circles.

I am trying to link my btinternet email account to Thunderbird. Thunderbird cannot do it automatically so I have to enter the details manually.

I have all the right settings according to BT: Incoming POP 995, SSL enabled but not StartTLS. Outgoing Port 465, SSL enabled not StartTLS. mail.btinternet.com is used.

The User Name and Password are correct but Thunderbird cannot connect to the account. There are no Firewall issues.

Something is happening because BT have notified me of potential unauthorised access and I have to reset my BT password. Even when I enter the new BT Password Thunderbird cannot link to the account.

Any suggestions as to what might be causing the problem? Thanks.

The option to search the body of an email does not show up on when I do use the search feature. On a long term basis (several years with many versions of Thunderbird) sometimes it shows up and other times it does not. I read the info from the post below but can't find where this is used because it did not match my menu list and doing a search within Thunderbird I could not find the Sync option or Keep message option:

https://support.mozilla.org/en-US/questions/1370101#answer-1488100

Thanks for your help.

-Mike

hi all guys ... I'm experiencing several issues with oauth2 authentication, and I never had any issue before February the 2024 ... at the beginning the only account I have was not working was a microsoft account, so I thought it was "because of microsoft restriction"

but now, little by little, all my accounts requiring oauth2 authentication are failing, and I don't know were to check ...

I do NOT have any httpd/apache server running on localhost

I already tried changing things like general.useragent.compatMode.firefox or network.protocol-handler.warn-external.http network.protocol-handler.warn-external.https

I also created another blank profile ... but again ... not way to make it works ...

cookies are permitted ... javascript is enabled ...

the result is always the same ... a blank page when I try to do any oauth2 authentication ...

if I manually copy/paste that link in Firefox/Chrome it perfectly works, so it's not a network connection issue ...

from what I can understand, it seems to be related to the "built-in browser" in thunderbird, that for some reason does not work "as expected" ... If I try to click on any link for example in the settings page

like the "learn more" link of this option Send web sites a “Do Not Track” signal that you don’t want to be tracked "learn more" thunderbird does NOT show anything ...

something is broken, and I can NOT understand what it is ...

is there anyone with some good advices?

please let me know

thanks in advance

Stefano

I've recently switched from Apple Mail to Thunderbird, and I'm realizing that one of the convenient little features that Apple Mail had that is missing in Thunderbird is that it would intelligently select which email account you are sending an email from depending on the currently viewed mailbox or who you've addressed it to.

For example, let's say I have two email accounts: a personal Gmail address, and a work account with an address that looks something like myname@company.com, with the Gmail account being the default.

If I start writing an email from my Gmail inbox or am addressing it to people whose addresses are totally unrelated from my work account, I'd like it to use the Gmail account, which is what it does.

However, if I'm currently browsing one of the mailboxes for my work account, or I address a new email to one of my coworkers who also has an @company.com email address, I'd like it to automatically set the 'from' address of my new email to my work email.

Thunderbird already picks the correct account when I'm replying. I'm hoping that it can also do so when starting a new email.

Is there any way to do this?

I used to rely on inbox to show me any unread messages however whenever I look at the folder after the update its showing me double the unread messages because apparently they are showing now in both unread and in all mail.

How do I fix it? see attached

please advise

Thank you

Supernova 115* has been released with a new Thunderbird logo. Some people will love the new design and many may not be very bothered, but what happens if you really do not like it? The following information can be used to change that logo back to one used in version 102*.

First of, good on the person who came up with the name "Supernova"(for anyone who don't know, a supernova is the collosal explosion of a star that has run out of fuel) for this update as it is a perfect description of it, a horrid mess.

Ever since the update i keep getting prompts to enter my credentials for all my hotmail/outlook accounts, CONSTANTLY.. At first i thought it was just a one time thing because of the update, but no.. It'll calm down for a while and then the popups come back randomly.

I found no solution that worked in the support forum, and one particular last quip in a comment from a Top 10 contributor actually irritated me a bit even tho the comment wasn't directed at me: "My encouragement is to stay with 115 and work through the transition." Really? When stuff get's so bad that regular non techy people come here for help to downgrade, and that's the response, it's a sign that the people making thunderbird and the community members(As i understand it the community members do this in their own spare time out of the goodness of their hearts, and i do not intend to cast shade and hate on them, the people helping here are amazing) who try to help people on the forum has gotten too out of touch with the average Joe with 0 tech skills at all. Things that seem like simple workarounds or fixes for you, is like arabic writing to a first grader who only knows english, you have gotten out of touch with how truly clueless people are when it comes to anything more than simply accessing and using a program or app normally. If you have to make folders and css files to restore some of the ease of use you had before this update, then the update is catastrophically flawed from the get go. Updates for programs like this that changes things so dramatically, should NEVER go to auto update or release, it's so slow and laggy and buggy atm it would pain me to even call it beta worthy, it feels like the program is in an alpha test period.

Sorry for the rant, now for what i need help with. I want to go back to the previous version before any of the supernova crap got onto it, from a comment here: https://support.mozilla.org/en-US/questions/1426218 , David | Top 10 Contributor details how to go back to 102. So, i strap in and prepare myself for the looooong time it's going to take for all my emails to download again after doing a full clean install, BUT, i have a problem, WHICH of the !!46!! different 102 versions do i chose? I read that i had to use this archive https://archive.mozilla.org/pub/thunderbird/releases/ to find older versions, but which of the versions do i use? Which was the latest stable 102 build? Unfortunatly that wasn't deemed necessary info, please help, i want to get away from the massive explosion of an update.