Thunderbird Support Forum

I have suddenly noticed that some sub folders in my account are not being displayed in the folders pane. I have checked the local profile folder and it contains the folder Inbox.sbd, but the contents are not displayed. I've tried various checks from other users but none work!

The update to Thunderbird 115.0.1 broke the "Unified folders".

I have two eMail accounts: - the first on a custom server, I do not know its characteristics - the second is an Office365 institutional account

Only the account on the on the custom server is shown in the Unified Folders.

The second account is shown as a folder in the Unified Folders pane, at the same level as "Archives", "Junk" and "Deleted".

I have tested one solution reported to be working: https://support.mozilla.org/en-US/questions/1003446

It does not work in my case.

Any help?

I am unable to send emails from my Thunderbird email account. There is no "dashboard" or options bar displayed when I hit "reply" to a message. Nor is there such an options bar to create emails.

This is worrisome.

Please advice.

Hello volunteers -- I downloaded Thunderbird to a newer iMac. The Input messages and folders from my laptop appeared fine, but the addresses look like they are from Contacts rather than the laptop Address Book, i.e., names, phone numbers and postal addresses, but not email addresses. The first image (screenshot from an Apple laptop) is what I want; the second is what I got on the iMac. Is someone able to help me with this? Thanks very much, Susan

Hey Team,

This is a problem that I have seen a few times over the years but is causing me some real headaches at the moment for one specific customer who uses TB.

The computers in question are fully patched windows 10 with TB 115 installed.

When clicking on an email header / selecting an email from the message list, sometimes, a different email body is loaded into the message pane. Sometimes moving the message to a different folder seems to resolve the issue but I'm not sure that this works 100% of the time. We have also had instances where an email has been replied to but the wrong email body has been included in the reply (bit if a data security concern...)

I am assuming that somewhere along the lines the link between the downloaded headers and the message bodies is getting out of sync. My current "fix" is to remove the account, remove the data then add the account back. This seems to fix things but doesn't seem like the right way to do it.

Can anyone offer any advise on either;

1. How to prevent this from happening in the first place
2. More efficiently re-sync all of the headers to bodies (assuming that this is the issue)

Help and advice, greatly received.

Hi,

Due to AddOns-issues I always remained on 60.9.1 but wanted now to give 102.13.1 a try.

Everything seems to work (with all addons disabled) except the Program Exit.

With a copy of the same Profile (profile which contains many connections to imap and pop servers), terminating 60.9.1 was very fast, a matter of 1-2 seconds but terminating 102.13.1 takes 1-2 minutes.

When I look at System Explorer, after clicking Exit, not much seems to happen during those 1-2 minutes (till all processes are suddenly terminated). I also noticed that Thunderbird 60.9.1 did have 1 active process, Thunderbird 102.13.1 does have 4.

What is going on ? Or is this "normal" behaviour with those more recent releases ? Very annoying, so I'm switching back to 60.9.1 till I can solve this

Thank you

Hi I have been using Thunderbird as my email client, which has worked fine. However, after an automatic update of Thunderbird, all my "historical" emails have disappeared and no longer show in my inbox or folders. I located the pop3 directory in roaming/appdata/thunderbird, but have not been able to import the mail file or the directory using either the import feature in thunderbird or the installed importexporttools ng.

I appreciate your help to retrieve my emails.

Barry Borman

I send a message with large attachments and get the error it exceeds the Secure Attachment Policy. What is that? How do I change it? I used config to edit the config file and increase the size allowed and changed the warning thing to false but nothing works. This just started with the most recent upgrade. 2nd Question: How revert to the older version of Thunderbird? Thanks

Hi, I've upgraded to 115 a few days ago, and: - the Archives, stored in "Archives" folder are disappeared - the Sent mail, whose folder now is another respect to the past, doesn't show ALL the sent mail of years ago, but only a selected - how ? - set of these messages

Of course, I've saved all the files of profiles, but i don't know how recuperate my old archives only ...

Thanks in advance for help Andrea

Hello, Since the update to Thunderbird Supernova from version 102 upwards, emails in several email folders are automatically deleted or hidden. The properties in the respective folders are listed under Retention rules: Do not delete messages.

The emails displayed in the folders no longer correspond to the contents in the folders. Example: A folder displays: 7, properties in the same folder displays: 1226 with 447 MB. It looks similar in the other folders.

How can I ensure that all available emails are displayed in Thunderbird again?

A repair with *.msf does not help.

Many thanks for your support. Erwin

Don't know what else I could say more than what's in subject. Tried deleting all emails in inbox can't do it. Thunderbird freezes up. There's 45,000 emails in inbox suddenly. Have combed and read comments seems no help anywhere. Anybody please help.

Hello,

I was trying to create a new event - as always. While adding my colleagues, I added them to the event... twice. (picture 1) And sending... only I am receiving the invitation. (picture 2) Ok, I decided to cancel my event... and my colleagues received the cancelation...without previous invitation. Please, help! My t-b version: 115.0.1 (64 bits) Regards, Monika

Hi. I'm having an issue after the most recent update. I'm trying to create a new message filter, but the pane is too big, and I can't reach "save" button.

I'm unable to shrink the pane, because when I do the whole pane just moves down. When I grab the top to move it back into place, it's the same size.

I've tried change system resolution, and autohiding taskbar, but doesn't help.

Any suggestions?

Thanks.

Since the last update my Thunderbird keeps frizzing up and I have to use Task manger to close it and then open it again. This happens all the time! I need this email program to work right.

Thanks Bob Williams