Thunderbird Support Forum

System is win 11, latest TB, personal gmail account of long standing. I want to use TB as my email program for gmail. After installing TB, it asks for my gmail login and password, and recognizes the account, defaulting to IMAP, Oauth2, etc. When I press "done", I get a google screen saying that TB want authorization to access gmail files. But when I press "allow", the TB page shows an error message under the password field reading "Unable to log in at server. Probably wrong configuration, username, or password." I understand it is looking for my gmail username and password, and these are correct. I have tried this many times, including with variations: removing and reinstalling TB, creating a pw just for TB in gmail (subsequently deleted). I have read all of the gmail installation help notes at Mozilla. Most relate to a 2022 change in gmail re Oauth2. Nothing helps. Any advice?

I have downloaded 115.5.2 four times. It has not auto started once. I have tried a manual install and that does not work either. Using dnf install, the system responds: "Resolving raw (raw)... failed: Name or service not known. wget: unable to resolve host address ‘raw’".

Using Centos Stream 9, on x86_64.

Since 'upgrading' to the Supernova version, I have multiplying problems. I have 3 gmail accounts, all of which I used to be able to access through Tbird. Nice and easy! I use POP, not IMAP. Very soon after loading one of the 115 versions, I lost access to one of my accounts. That was some weeks ago now. I tried deleting the account from Tbird and then re-adding it. I got an error message from Google. I have tried it MANY times with the same result, and so can no longer access it via Tbird. I have needed to access direct online via Chrome and Gmail and copy to one of my other gmail accounts which Tbird DOES read OK. Now a second account is experiencing the same problem. I have not deleted it from Tbird, as I don't want the same fiasco again. BUT, every few minutes, as Tbird checks my emails, I get a login window which I complete – which produces the same Google error message. This means that Tbird no longer accesses THAT email account, either. I now have only one Gmail account that Tbird can access, and I am concerned that that one may also fail. I SHOULD PREFER TO REVERT TO THE TBIRD VERSION WHICH IMMEDIATELY PRECEDED THE FIRST 'SUPERNOVA'. As far as I can see, Supernova is a disaster. There are other minor frustrations with it, which were not there before. I have a LOT of information stored in many folders and sub-folders, which previous Tbird versions handled well. Supernova is still OK with them, but I want to be sure to preserve all that information if I need to delete Tbird in order to revert to an earlier (and therefore reliable!) version.

This am my Windows 11 pc had restarted, as it did yesterday also. No icon for Firefox, got a message saying Windows could not access something. Looked for FF in my apps, not there, so downloaded it, now working. Then clicked my Thunderbird icon in the tray and got a virtually blank screen that I have never seen, nothing from my account, no menus, just Thunderbird blurb on the right side and a big Donate button. Looked for TB in my apps, not there, so downloaded it, still as above. PLEASE HELP> I am NOT someone who can go into files etc etc and am desperate to get my TB back again. Many thanks, Gillian

Hello Community Please help me to start again with Firefox from scratch. Last Month I downloaded Thunderbird email app and set up with a new email account using mailfence. Now I find that my mailfence email address was only a free trial and I have to pay to continue to use. I now wish to set up with my original free email with gmail. I did uninstall the Thunderbird app and then installed from fresh. Unfortunately it still has the mailfence email remembered in the Thunderbird App. How so I start again from scratch using my gmail account instead of the mailfence account that has now expired? Thank you in anticipation of you help.

I've been using Thunderbird for more than 15 years. Last year, it suddenly stopped downloading e-mails with a message about sending password information to the server, but then does nothing. I tried various privacy and server settings but nothing worked. However, Thunderbird works fine on another laptop. Now I've migrated to a new PC, was able to copy the profile over to the new PC but the problem persists. At the same time, a different profile on the new PC works fine. I read something online about a popstate file that might be causing the server to not respond, but even deleting that did nothing. Another thought I've had is to move all the old email to the new profile, but everything I've read online talks about moving the entire profile which I have done but the problem remains the same. Old profile has all the old e-mails but doesn't get any new ones, and the new profile downloads the new incoming e-mails but of course doesn't have the old e-mails.

For many years I have had an email account with Great Basin Internet Services in Reno, Nevada (I used to live in Reno). For the last 15 or so years I have used Thunderbird on my computer to retrieve my emails from GBIS to read on my computer, store, forward, etc. On Tuesday 12/19/2023 around 10 A.M. I stopped receiving my emails on my computer and also on my smartphone (Galaxy S 8). I spoke to the GBIS tech people and they say that my account is working fine on their end so they suggested contacting Thunderbird to see what changed that might be causing my emails to not download properly from the GBIS account. So I am looking for some direction as to what may have been changed to stop the emails from coming to Thunderbird. Obviously I can't receive any emails right now. You can text me however. Mike Kimball [removed phone# from public support forum] (phone and text)

Dec 2023 - after the latest auto download of Thunderbird it repeatedly downloads every old message again. Not just the few new ones. I can't find any solution to this. I'm ready to just delete the program as it takes forever to get to work on new messages.

Help!!! [removed email and phone# from public support forum]

I would like to re-import my non-active emails (those no longer in use). I check sometimes dates and addresses. I could keep for the past 20 years (or about). I have tried various instructions, but my machine says 'error'. I do have a number of backups, from different dates. Any help?

I purchased a new computer and downloaded and installed Thunderbird using the instructions for installation for the att.net server. It seems to have downloaded all the mail from the "inbox" and is continuing to receive mail but none of the sub folders under the "Local Folders" were brought over. I've read this thread (https://support.mozilla.org/en-US/questions/1363277) but can't seem to understand what it is I'm supposed to be looking for or do. The new PC has a 225 mb SSD on which all the programs are installed (drive C:) I searched for files containing "Thunderbird" and found several one of which is C:\Users\Dell\AppData\Roaming and another named C:\Users\Dell\AppData\Local. This happened when I had a new hard drive installed in my old computer but I can't seem to remember what I had to do to get everything back onto the new equipment.

Can someone help me to get these folders, and the mail they contain, back?

Thank you, Joe

Hey everyone,

I've recently come into Thunderbird and I love using it - however, for my Gmail account, Thunderbird only downloads 24 messages every time. It started with 300, but it has decreased exponentially over the past few days.

I have about 30k emails so obviously I need the syncing to be faster than just 24 emails every minute. Is there anything I can do to fix this?

Thanks in advance

Thunderbird 115.0 on Linux/Debian is unable to verify and install addons from website. It just freezes when I try - and cannot even manually install addons that I download using Chrome. I even totally deleted all files and folders and reinstalled Thunderbird 115.0 from stratch... what happened?!

I found that after total removal - if I install a earlier version... that I can verify and install addons, but not with version 115.

I also found that I cannot import profiles from zip or even uncompressed folder. I confirmed the profile is less that 2 gig (1.2 gig) - so size of the profile should not be a problem.

I am unable to download thunderbird installer file from www.thunderbird.net. I still get an error message that Windows 11 can't read the source file.

サンダーバードを起動したときに、２回に１回ぐらいの頻度で、 左下に「**@gmail.comの全てのメールにメッセージをダウンロードしています」と表示され 今は2/13000のように、13,000通のメールがダウンロードされているように出ます。 2か月前から症状が出て、そのダウンロードが終わるまで、ゼロになるまで待機したことがあるのですが、 数日後にはまた同じように、１万通ほどのメッセージをダウンロードし始め、挙動が遅くなる状態です。 設定を色々触ってみました。自動削除をオンにしたり、自動受信ではなく手動の受信に変えたり。 gmail以外のアカウントも取得していますがそちらは特に変わったことはないです。 gmail自体が重い、メールが届きすげているのかと思い、googleアカウントから全てメールを削除したりも試みてみましたが状況は変わりません。 10年ほど使っていますが今までこのようなことはありませんでした…どこに問題があるのでしょう。

I migrated from a working profile when I upgraded from FC37 to FC39. I can see all the email that was in my account at the time I upgraded, but new messages aren't showing up. I have tried both imap.gmail.com and imap.googlemail.com. I saw each in some place or another. I am not being prompted to authenticate which I suspect is the source of the problem.

Hi all. My configuration: MacOS Ventura 13.6.1 TB 116.3.1 I have 2 providers, Orange.fr and gmail.com, with one mail account on each. I had for a while issues with TB telling me there was an error with my password. I would enter the password in the message box and the message would come back again and again, while TB was sometimes downloading the mails anyway. I eventually found the solution: in my providers account I choose to change my password and entered the same again. And TB found it was just fine and stopped requesting the password! Just 5 minutes ago, after a long time, I had the same message while at the same time it was downloading mails from my first provider. Totally whimsical! Today's issue is with my account with the second provider, gmail. Since a week or two it doesn't download mails at all and displays the message "No mails to download." whereas the Inbox of this account has a bunch of mails. I thought TB had the same password issue so I decided to enter it again… but couldn't find how. I looked in the Accounts Settings but there is nothing. How the heck can one manage one's provider's account parameters in TB? Do I have to create a new account in TB? TIA. Best regards.

I've been waiting patiently for you all to include mac desktop versions and I was so delighted to find you'd finally done it! I'm still very happy because I LOVE thunderbird but for the first time ever, I can't make it work right. I know the problem is on my end but I can't seem to fix it. I am switching over from Airmail to Thunderbird and the transition has been horrible which is why I was leaving Airmail to begin with. So now I've entered all my info and it seems I successfully migrated the accounts. Unfortunately, it appears that the folder problems followed over to Thunderbird. Some of my 'airmail specific folders' are showing up in Thunderbird and it won't let me delete them. Also, the inbox seems mapped funny ... there's the regular trash can but deleted messages don't go to that folder, they go to inbox.trash - but whyyyyy?

This is the message I just sent to airmail: I'm having the worst trouble with the folders and inbox. I reformatted my computer - iMac Desktop (2017) Sonoma 14.1.2 and everything went fine except with airmail. All my folders for my primary account are gone. The whole folder system seems corrupted or something. I'd like to be able to start over fresh but I can't seem to do that no matter how hard I try. I'm currently running the beta version (bc the regular app stopped working a loooong time ago) and it's a disaster. I currently have one icloud (hschulienlcsw@icloud.com with an alias of heatherschulien@icloud.com) account, private domain accounts (heather@heatherschulien.com and junky@heatherschulien.com) and one gmail account that is forwarded to the junky account. My icloud folders seemed to stay intact but not my others. When I tried to migrate to a new app, it brought with it all the folder problems from airmail. It appears the main problem is with the main account: heather@heatherschulien.com.

Also, how do you add 'alias' emails? Also having trouble setting up the calendars... nothing is working like it's supposed to :(

I'm dying, please help me :)