Thunderbird Support Forum

Hello,

I downloaded today the upgrade for Thunderbird, and the folder of my account valerie@eliteswisscoach.com is not visible anymore! I cannot have access to my emails anymore.

All other accounts are visible though.

Thank you for your help,

Val

I have many folders for 2 POP accounts. This morning everything looked ok. I quit Thunderbird after it had been running unclosed for a week. Came back home, opened Thunderbird, and there are no messages in any folders. My folder pane looks good. I can email from one POP account to another, Get Messages, and see that I have a new message in the other Inbox because the InBox icon changes. But click on that folder or any folder and there are no messages displayed. I looked in all the directories and the box files are all there and the correct size. Go to the bottom of that Inbox file and there is the new test message I just did. One other thing Thunderbird version 115.8.0, MacOS 11.7.10, and there is a SuperNova symbol that I do not remember seeing before. Thanks

All - there are enough questions on backups/restores that I don't want to load everyone down with an involved question, I'll try to keep it simple:

1- Using Mozbackup utility - appears to generally work fine and handy but continues to a) restore old accounts long gone (i.e. not present in Accounts list when backup file created with Mozbackup and b) does not restore complete set of new accounts (via Imapmail\*.com account files I take it). I am guessing that if any *.com account file is still sitting in \ImapMail folder and included in the .pcv file Mozbackup will try to restore this and set it up in Accounts list, so I'm going to try deleting all obsolete account *.com files before I do backup this time. Question remains about the non-restore of newer *.com account files though, which WERE present in \Imapmail folder at make backup.

Also, restore does not carry account server info into new accounts list, just the placeholder account name (in the list in Accounts pane on left). I have to repeatedly re-enter server info, re-establish connection, etc. Deficiency in Mozback or is this a safety thing?

2- see attached pic. Either Mozbackup, or something, is creating number-incremented copies of the account *.com files, with the newest (present time) copy having the highest added -# onto file name. Why is this and is it old to delete earlier/old dated files?

I am getting the feeling that it's safer/wiser to just manually backup-recopy all \Imapmail\*.com files (and *.msf files) into \Imapmail folder as per this post:

    Restoring from a backup?
     https://support.mozilla.org/en-US/questions/1381072

Any feedback appreciated! jt

I was exploring this new 115 of Thunderbird and ended up wiping the message viewer off the screen.

To start with, I have my TBird 115 as it came "out of the box." Three columns, Inbox folder tree on the left, Cards List in the center, and message pane in the right side.

I messed everything up when I widened the Cards list to the right edge of the window, where the <---> arrowhead disappeared and all there is to the right side is the window resize arrow from my Linux system and that awful slim Jim scroll bar.

I recovered my message pane using F8 key; it is below my short list of email in the Cards View. See the attached screenshot.

I would like to return things back to as they were with the three columns as described above. I forgot, too, where I turned on Classic View. There is a checked box in Settings somewhere. Or is it a menu? I need some help, please.

May I suggest a limit somewhere short of the right-side edge of the window and short of the scroll bar to only widen the message pane "so far," such that one can recover from pushing it that far, using the same means to return it with the double arrow.

OS: Linux Mint 21.3 Cinnamon Thunderbird 115 MintBox Mini 2 Pro computer

I deleted a mail account from TB and now, every time I open TB, I get the prompt for logging into that account. I can cancel it but it pops up again and again. The account on the prompt has the same name as the one I have now but it asks me to log on a different server (the server I used on the deleted mail account). Other than deleting my mail account again, uninstalling and re-installing TB and re-adding the mail account (all these I would like to avoid if possible), I don't know what else to do. I don't even know if this would work to be honest. Help is greatly appreciated.

Updating to version 38.1.0 Start Thunderbird, Starts up OK. Can view messages and write new emails etc OK. If I select "get messages" OR messages are accessed automatically every 5min. then the whole PC crashes. Three finger salute does not bring up task manager. Only way out is to power cycle.

Thanks in advance for your help Cheers Pete

Follows is the Help Troubleshooting info.

 Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 268c1c45-39c9-4fb8-af58-00e0c832e32
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1436862237
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17292)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11 WARP

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

I am using Thunderbird Supernova and am pretty happy with it. However, I cannot figure out how to specify a different time zone than the system timezone when creating an event. For example, if I just bought a flight that departs at 4PM London time and I am in Miami when creating the event, how can I create this event without having to convert that time to my current time?

Surely this is possible but I can't figure out how. Thanks for any help!

Hello dear developers, engineers, and support,

For the first time in many, many years, I'm having complications with a Thunderbird mail folder, whose contents, the mails, don't get displayed any more.

I manage several e-mail adresses, and some of them have directories with quite large contents, I regularly accept the proposed compacting, and then place Thunderbird on another virtual desktop. So I suspect, it has to do with a compacting operation which got interrupted, as I shut down the computer, ignoring that the compacting may still have been taking place.

The folder itself is still visible on the left side of Thunderbird main window. This folder hosts all mail which has a certain term in the subject. The good news is when I do "Search messages" (in that folder) for that term, then all mail is displayed in the search window (altogether 5308 pieces of mail). So it is there. The main window also displays the same number of unread mail as that shown in the search window. And if I click on any mail in the search window, it gets displayed in a separate tab in the main window. So it is there, and it "really" "seems" to be "just" the display...

I went through this: https://support.mozilla.org/fr/kb/compacter-les-dossiers#w_complications-potentielles , as well as that: https://support.mozilla.org/fr/kb/compacting-folders-potential-complications

I did (in the main window) Folder (that with the failure), right click -> Properties -> Repair folder (three times), it didn't help. I did (in the main window) File -> Compact (all) folders , it didn't help.

In my /home/.../icedove/.../Mail/pop3.xxx.net folder there is a file with the name of the mail folder, it has a size of 923MB, the file with the same name with extension .msf has 3,8 MB

What should I do ?

Really thanks very much for the support you can give, and thanks anyway for all the great work on this classic programme that has accompanied me for years now.

Best regards

Ludo

For some time Thunderbird crashes quite often. One reason seems to be Chinese characters in an email I try to open. But it also crashes on other occasions. Several times a day.

https://crash-stats.mozilla.org/report/index/91bb470b-d99f-483e-bb11-209c40221113#allthreads

I cannot up nor download messages. I am not the best with fixing computer things but I got this message and I thought you might get a clue from it. My upload and download settings seem to be correct and not changed from then it was working.Error received: An error occurred limit while sending mail: Outgoing server (SMTP) error, The server responded: concurrent connectors in AVG exceeded (pass:0) processes:Thunderbird.exe [20], nse 3911.tmp[80]) I hope this explains it.

I have thunderbird backed up from appdata\roaming\thunderbird. I need to restore my corrupted mail app. How do I do it with Windows 10 and version 115.10.1? Can I simply copy saved Thunderbird over the corrupted one? Thank you. -- Don McGee

Version 102.2.2 goes "unresponsive" when I click get messages for several minutes, eventually will download one or two emails, but they are ones I have already deleted, and occur multiple times. Can I go back to version 91? Where can I get the install file? Since the problem started with the update its a problem with it, not antivirus software. There are no other programs using significant cpu time while t'bird is unresponsive. This is critical, I will have to find another email program if you don't fix this soon.

Thunderbird updated to 115.10.1 (32-bit) and I cannot see any emails now. I use View > Folders > All. If I run a search, TB lists the emails. Have tried opening in Troubleshoot mode but still same, no emails nor inboxes. Windows Security Ransomware turned off for preparing for maintenance prior to TB updating itself. How should I go about fixing issue?

Windows 11, 64 bit Addons: Cardbook, Provider for Google Calendar

I've provided all of the other data, no problem. But the <Your login> field has only "YOURDOMAIN\yourusername" in it as a format hint. The field carries an Info symbol, but it's greyed out.

There are many possible domains, e.g. microsoft.com, office365.com, outlook.com, each with possible 3LDs, and the domain-name of the organisation that provides my account.

The most obvious (MYORGDOMAIN\Roger.Clarke) gets the error-message: > Authentication failed. Please check the username and password. (I checked, and they're the same as I use for a webmail login there).

Leaving it empty gets this error-message: > Unable to log in at server. Probably wrong configuration, username or password. (That about covers the possibilities then ...).

For the last 6 months, my ip gets blocked from my website server about once a month. This causes me to locked out of my website until inmotion unblocks my ip. It works fine for about a month and then ip blocked again The conversation below was with my hosting company Inmotion hosting

4:35:48 PM) Andrea J.: Looking at the error, I can only see failed logins for alan@wood-r-us.com. (4:36:02 PM) Andrea J.: I have unblocked the IP for you. (4:36:16 PM) Andrea J.: So you should be able to access the server now. (4:36:54 PM) Alan Johnston: Yes my email is working again thanks. (4:36:59 PM) Andrea J.: My pleasure. Was there anything else I could assist with today? (4:37:20 PM) Alan Johnston: What can be done so this does not keep happening about every month (4:38:32 PM) Andrea J.: You will need to locate the device that is having the login issue, (4:39:14 PM) Alan Johnston: That is the only email related to this site and It is me. I use thunderbird and I stay logged in all the time (4:40:11 PM) Andrea J.: Mar 13 15:49:30 ecbiz320 dovecot: imap-login: Disconnected: Connection closed: read(size=720) failed: Connection reset by peer (no auth attempts in 3 secs): user=<>, rip=172.58.1.223, lip=209.182.196.85, TLS: read(size=720) failed: Connection reset by peer, TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits) Mar 13 15:49:31 ecbiz320 dovecot: imap-login: Disconnected: Connection closed (no auth attempts in 0 secs): user=<>, rip=172.58.1.223, lip=209.182.196.85, TLS handshaking: Connection closed Mar 13 15:49:31 ecbiz320 dovecot: imap-login: Disconnected: Too many invalid commands (no auth attempts in 0 secs): user=<>, rip=172.58.1.223, lip=209.182.196.85 Mar 13 15:49:31 ecbiz320 dovecot: imap-login: Disconnected: Connection closed (no auth attempts in 0 secs): user=<>, rip=172.58.1.223, lip=209.182.196.85 Mar 13 15:49:31 ecbiz320 dovecot: imap-login: Disconnected: Connection closed (no auth attempts in 0 secs): user=<>, rip=172.58.1.223, lip=209.182.196.85, TLS: Connection closed, TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits) Mar 13 15:49:32 ecbiz320 dovecot: imap-login: Disconnected: Connection closed (no auth attempts in 1 secs): user=<>, rip=172.58.1.223, lip=209.182.196.85, TLS handshaking: Connection closed (4:40:37 PM) Andrea J.: Looking at the server, the logs shows connection errors. (4:40:56 PM) Andrea J.: You may need to look into ThunderBird to see if there is an update that is needed. (4:41:17 PM) Andrea J.: If your IP is repeatedly being blocked, there is an issue with the mail client's connection.

When using ThunderBird to write an email message, if I delete part of the message, ThunderBird automatically places the deleted text in the Windows clipboard. Is there any way to stop this behavior?

In Thunderbird 1153.1 (MacOS), it appears that the "Delete" button next to the header information on a message whose content display is blocked per privacy settings is applied not to that individual message but rather to the folder containing it. There's (fortunately!!) a confirmation dialog warning that that entire folder would be deleted unrecoverably, but it seems non-intuitive and dangerous that the button's scope should change depending on the content display status. When the content is displayable, the button applies only to the individual message, as I'd expect.