Thunderbird Support Forum

I am s-o-o-o gd tired of this happening. Every time it does, I spend days-to-weeks trying to recover a working edition of Tbird. Why can't you build updates that don't lock a customer out of his/her own emails.

I don't know how or when, exactly, it happened. I use Win11pro which is up to date. I have one Tbird install on dropbox so I can access all my emails from any of four different machines. It worked yesterday (on two machines at any rate, I didn't use the others). Today, no matter which machine I log into, I get an message stating that I ' you have launched an older version of Thunderbird. A newer version of Thunderbird may have made changes to your profile which are no longer compatible with this older version. Use this profile only with that newer version, or create a new profile for this installation of Thunderbird. Creating a new profile requires setting up your accounts, calendars and ad-ons again. For more information . . .italic text Then it gives an 'exit' button and a 'create new profile' button.

1) I did NOT install a new version of Thunderbird.

2) Insofar as I can tell, the version on Dropbox has not changed so nothing should have altered the profile.

3) I do NOT want to create a new profile -- I have years of data in calendars and emails across multiple accounts.

4) the 'more information' link doesn't work.

Why do you periodically do this to me, Mo? Why can't you make changes that don't destroy a person's account(s), profiles or data? Why do you put up such a useless message without a utility to restore things to the way they should be?

5) I have been searching the internet for hours and I don't see a solution to this problem.

I successfully logged in using oauth2. But after I clicked the "allow" button on the oauth2 page of google. However, after that, I still see "unable to log in at serve. Probably wrong configuration, username or passward".

Thunderbird has stopped working; it crashes as soon as it gets ask for Gmail credentials. I uninstalled and reinstalled. The reinstall, which knows all the information so has not in fact been unistalled gets to gmail and asks for a password. but it has crashed at this point so will not accept the correct password. As it has crashed I can do nothing.

Getting an error while setting up the Thunderbird account Near Authentication if we select the Auto Detect option I can't move forward because the done option is not getting high-lited if i click on retest it is getting error

Please find the attachments

Hello,

I just copied my whole profile folder from a Debian 12 (Thundebird 115.7) to a Ubuntu 22.04 (Thunderbird 115.8). I expected when running it, to find it in the exact same state because, as what I'm aware of, everything is stored in the profile and nowhere else on the filesystem.

But, I found that: - my favorite folders (around 10) weren't there (well, only 1 of them) - A lot of mails were in "unseen" state (not the unread/read marker, but that star that appears the first time you open a folder for mails that has just been downloaded), where they were already seen

So my concern is about where/how are those values supposed to be stored, and why they don't seem to "migrate" as well? And, may there be some other things that didn't come too?

When installing 115, I get to a page that says "Just one more step! Finish installing, and start enjoying Thunderbird." But there is no "Finish" or similar button. What do I do?

Problem: Thunderbird hangs up on Macbook and iMac. It opens to the normal view, but if I try to do anything, I get the beachball of death. I used Mac migration assistant to install from Macbook to iMac. Before the installation, the Macbook Thunderbird worked fine, but after the installation, neither worked. My PC installation works fine, as does Apple Mail on my iOS devices, so it is not a provider problem.

Solutions tried: restarting in troubleshoot mode, restarting iMac, turning off access to Apple Contacts, turning off antivirus (Norton), creating new profile and copying existing mail data into the profile folder, and renaming various files in the profile folder.

Results: None of the solutions I tried provided access to my email. I can open the new profile, but that requires that I reenter all my email account information and copy the emails for each account into the new profile (I use POP). The problem may be with the prefs.js file, since if I rename it, Thunderbird doesn't hang, but would require me to reenter all my account info as if it were a new profile, and all preferences would be lost.

Question: What is the best solution for this problem? Is there anything that would work better than reentering the account info -- e.g., can I make any changes to prefs.js using a text editor or some other utility?

I'm using Thunderbird on Linux Mint. The installation is the same one I've had for awhile, with two email accounts in it, one being GMail.

Today I changed my Google password. I expected Thunderbird to prompt me when the old password failed; and it did, except the window it showed me was entirely blank, except for a URL bar at the top which was to Google's domain.

I tried it several times, same result. I closed Thunderbird and restarted. This time the window prompting me about the GMail connection had stuff in it, but it showed a Thunderbird logo and seemed to want me to "log into Thunderbird" or something (not Google). I think I clicked a button to advance through that screen and something else went wrong, IIRC.

I decided to just delete the GMail account and rebuild it from scratch. In "create account"; it succeeds at finding a configuration for GMail, where IMAP is selected over POP3. I press the "Done" button, but a yellow bar becomes displayed:

Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsiMsgAccountManager.createIncomingServer]

And it also says "Checking password..." with a spinning hourglass that never resolves.

Any thoughts?

I found on your website that I can edit subject lines of e-mails I received using the add on (https://support.mozilla.org/en-US/questions/1155148) .

I downloaded the add on, but unfortunately the

link 'how to install' goes to ? gets me a: Not Found . The requested URL was not found on this server. (http://xenos-email-notes.simplesite.com/416814616)

Since my computer does not know what to do with the downloaded file I need help on how to install the add on. Thanks

Migrating from an old laptop to a new one. Tried using "Import/Export" utility but the resulting .zip file is too large (~4.0gb). We got the bare bones Inbox folder but none of the sub-folders. How can I copy them over to the new machine if the Import Manager won't recognize the .zip file?

Haven't been able to download incoming emails on this laptop. They are downloading on my Tablet. I'd be grateful for any ideas about what I can do to rectify this. Not too complicated - I'm 83!!anks

Hoping something will turn up on my Tablet Th

I've been waiting patiently for you all to include mac desktop versions and I was so delighted to find you'd finally done it! I'm still very happy because I LOVE thunderbird but for the first time ever, I can't make it work right. I know the problem is on my end but I can't seem to fix it. I am switching over from Airmail to Thunderbird and the transition has been horrible which is why I was leaving Airmail to begin with. So now I've entered all my info and it seems I successfully migrated the accounts. Unfortunately, it appears that the folder problems followed over to Thunderbird. Some of my 'airmail specific folders' are showing up in Thunderbird and it won't let me delete them. Also, the inbox seems mapped funny ... there's the regular trash can but deleted messages don't go to that folder, they go to inbox.trash - but whyyyyy?

This is the message I just sent to airmail: I'm having the worst trouble with the folders and inbox. I reformatted my computer - iMac Desktop (2017) Sonoma 14.1.2 and everything went fine except with airmail. All my folders for my primary account are gone. The whole folder system seems corrupted or something. I'd like to be able to start over fresh but I can't seem to do that no matter how hard I try. I'm currently running the beta version (bc the regular app stopped working a loooong time ago) and it's a disaster. I currently have one icloud (hschulienlcsw@icloud.com with an alias of heatherschulien@icloud.com) account, private domain accounts (heather@heatherschulien.com and junky@heatherschulien.com) and one gmail account that is forwarded to the junky account. My icloud folders seemed to stay intact but not my others. When I tried to migrate to a new app, it brought with it all the folder problems from airmail. It appears the main problem is with the main account: heather@heatherschulien.com.

Also, how do you add 'alias' emails? Also having trouble setting up the calendars... nothing is working like it's supposed to :(

I'm dying, please help me :)

The newest Thunderbird upgrade has ruined my email. I cannot send email and Thunderbird no longer recognizes my settings. I want to remove this update and go back to the previous build that I had. If this cannot be fixed I will need to get a new email manager.