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How do I delete local copies of email out of the synchronization target of 90 days while keeping the remote copy on gmail?

I have set the synchronization target to be 90 days inside the account settings. Upon compacting the folders and restarting thunderbird, the messages outside of that ran… (read more)

I have set the synchronization target to be 90 days inside the account settings.

Upon compacting the folders and restarting thunderbird, the messages outside of that range is still in their respective folder.

Is there a way for me to delete the ones out of range, but keep a remote copy on gmail?

Asked by Concrete03 1 year ago

Answered by Concrete03 1 year ago

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Upgrade to 102.2.2 broke Thunderbird

The automatic update to 102.2.2 happened on the last reboot. When it opened, Thunderbird shows me a screen with an octopus that says "Set Up Your Existing Email Address… (read more)

The automatic update to 102.2.2 happened on the last reboot.

When it opened, Thunderbird shows me a screen with an octopus that says "Set Up Your Existing Email Address". All my information is gone or appears to be gone.

Under Help-troubleshooting-about profiles, it shows the correct profile folder. When I open the folder, all the stuff looks like it is there.

I made a new profile and copied all the stuff over, but that didn't work. What else can I do?

Asked by kirk2892 1 year ago

Answered by kirk2892 1 year ago

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How do I get address book from previous version?

For reasons that will likely never be known Thunderbird stopped yesterday. Clicking on the icon showed the spinning icon for a second or two and then ended without the a… (read more)

For reasons that will likely never be known Thunderbird stopped yesterday. Clicking on the icon showed the spinning icon for a second or two and then ended without the application starting. It had been running flawlessly for several years.

I checked with task manager, nothing from Thunderbird. I restarted. Same problem.

So, I found and installed the beta version which is working fine but I've lost my address book and message filters.

I can re-create the filters easily, but would prefer not to have to re-create the addresses. Is there a way to find the old address book(s) and use them?

Thanks -dmd-

Asked by dave300 1 year ago

Answered by david 1 year ago

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Missing folders after upgrade to 102

Hi there, After downloading and installing the new Thunderbird 102 onto my 64 bit PC, I am using imap, I have found that although all the email accounts appear there and… (read more)

Hi there, After downloading and installing the new Thunderbird 102 onto my 64 bit PC, I am using imap, I have found that although all the email accounts appear there and many folders or sub folders missing. As well as the content of some folders that appear but are just empty.

For example, on my main email they Inbox appears but is greyed out and shows none of my current emails but with the sub folders they are there and the emails are there.

So: Account - me@mydomain.com Inbox - greyed out and no content Drafts - working fine Sent - working fine Spam - working fine Sub folder A - working fine Sub folder B - working fine

It’s as if it just hasn’t subscribed to the Inbox. Although that doesn’t make sense if the sub folders are there… I can send emails fine. They appear with my footer that is set up in the account and they appear when I log into webmail and look in its inbox.

I tried, using TB, to move an email into the inbox, to try and prompt the activation of the folder but as it is greyed out in the move function as well it cannot be done. I have looked at the account settings and cannot see an issue, it still has the imap address to get the emails.

Second example

Account - Me@mydomain.net No folders :(

On several other accounts I can see the account but with no folders at all below them.

When I installed it there was nothing else running, there were no issues displayed and it was, as with every other update of TB since I started using it back at the beginning, quite fast.

I made no changes to settings after install as I wanted to look around and see what had changed. I did notice that despite it being an update and is used offline that it took quite sometime to download emails in several folders. I figured it being an update that it the locally stored msf(?) files that were already on my PC.

This is really quite frustrating and disappointing as although I can use webmail it does not have as friendly user interface and accessibility as an email client and I do not use Micro$oft products.

Is there anyone that can assist with this?

Thanks for reading this and I will also thank anyone that can help.

TeeKay

Asked by TeeKay 1 year ago

Answered by TeeKay 1 year ago

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Copying Thunderbird messages to external drive

TBird 102.2.1 - just updated . . . and discovered that doing so caused several folder modifications I had just completed in the previous version disappeared. Really, rea… (read more)

TBird 102.2.1 - just updated . . . and discovered that doing so caused several folder modifications I had just completed in the previous version disappeared. Really, really helpful . . . not.

Was in the midst of copying email files/messages to an external drive; 3/4 of the way through, in checking the "finished product" over there on the external, I discovered that -- regardless of what date the email had originally, TBird was changing all of the message dates to today's! That's really, really useful . . . I guess . . . in someone else's reality. My reality is that when I'm backing up email messages I have a reasonable expectation that they will each accurately reflect everything associated with the original(s).

So: How does one tell TBird to leave the original date(s) alone and copy the message(s) intact?

Guess it's now looking as if I will have to start this process all over -- and attempt to not seriously begrudge a program that makes such an unwarranted and unexpected change . . .

Thanks for any helpful information; appreciated.

Asked by Hikermann 1 year ago

Last reply by Matt 1 year ago

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Automatic update to 102.2.2 causes loss of everything

Automatic update to 102.2.2. When it opened, Thunderbird is asking me to set up new accounts. It doesn't show any accounts or emails from the past. Under Help-troubles… (read more)

Automatic update to 102.2.2.

When it opened, Thunderbird is asking me to set up new accounts. It doesn't show any accounts or emails from the past.

Under Help-troubleshooting-about profiles, it shows the correct profile folder. When I open the folder, all the stuff looks like it is there.

Not sure what to do now?

Asked by kirk2892 1 year ago

Answered by kirk2892 1 year ago

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Can't get Gmail to install on Thunderbird

I have a Windows 11 original OS on my PC computer. I can install Thunderbird and it recognises my MS Hotmail Account and sets it up as normal. When I attempt to set up … (read more)

I have a Windows 11 original OS on my PC computer. I can install Thunderbird and it recognises my MS Hotmail Account and sets it up as normal. When I attempt to set up my gmail account I get the following error message: "Unable to log in at server. Probable wrong configuration, username or password." As far as I can tell all the details are correct. Anyone able to give me an idea how to get this working.

Asked by Bob's Laptop 1 year ago

Answered by Stans 1 year ago

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FIXED! Unable to log in at server - OAuth2 token not being saved for Gmail?

I am trying to move Gmail accounts from an old Outlook to Thunderbird due to new OAuth2 rules but can't get the accounts set up in Thunderbird on Windows 10: I installed … (read more)

I am trying to move Gmail accounts from an old Outlook to Thunderbird due to new OAuth2 rules but can't get the accounts set up in Thunderbird on Windows 10: I installed a fresh copy of 31.8 and Imported emails and address books from Outlook ok. I then installed (upgraded to) 91.10 and tried to set up my existing Gmail account: I type in my gmail username and password and choose POP3 then Done and the Google Credentials window pops up. I enter my email and password and it asks to give Thunderbird access so I choose Allow. The Account Setup screen then says Checking Password and Unable to log in at server. Probably wrong configuration, username or password... If I choose Done it just goes in the same loop. If I Configure Manually I can see all the info and pop/smtp servers are correct and using SSL/TLS and OAuth2 but when I try to Get Messages for the account it just pops up the Google Credentials window and after I put in the username/password again no email is downloaded. There is never anything stored in Saved Passwords either so presumably the OAuth2 token is not being saved? I have tried: Reinstalling Thunderbird (including deleting any leftover Thunderbird folders in Programs and User Data) New profile Ensured Cookies are all allowed Added https://accounts.google.com as specifically Allowed exception In my Google account it says Thunderbird IS allowed access (it adds another allow access entry every time I enter the Credentials) Disabled antivirus (Kaspersky) My Gmail username and password are 100% correct - I can log into webmail using them no problem. I have tried to set up 3 different Gmail accounts and all fail with same errors. Hope you can help as I am completely stuck now, thanks

Asked by Roy189 1 year ago

Answered by Roy189 1 year ago

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How to make a full totally clean new installation of Thunderbird

Hello! I want to make a new totally clean installation of TB to get rid of the grey/italic folders issue (the folders and it's structure is correct on the IMAP server and… (read more)

Hello! I want to make a new totally clean installation of TB to get rid of the grey/italic folders issue (the folders and it's structure is correct on the IMAP server and as well display in K9 Mail on my mobile and none of the solutions posted here, such as renaming the folders etc. did work). What I did so far: - Uninstalled TB - Deleted the profiles folder in the user folder (both in "local" and "roaming") - Deleted remaining TB folders in "ProgramData" and "Program Files (x86)" - Emptied trash bin - Restarted

But... After installation the old folder incl. the grey/italic folders appear again.

Does TB store under different names the previous profiles? How do I force TB to load totally new the folder structure as it is on the server?

Any hints are mostly welcome!

Best, Wolfram

Asked by w.lange 1 year ago

Last reply by Paul 1 year ago

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T Bird upgrade 91.9.0 (32-bit) causes search issue on Cardbook

Just installed an upgrade to Tbird, and the Cardbook integration fails, in that you can no longer put in a search. The search area is greyed out. Can scroll to record b… (read more)

Just installed an upgrade to Tbird, and the Cardbook integration fails, in that you can no longer put in a search. The search area is greyed out.

Can scroll to record but not search

It was working jyst before the upgrade and not afterwards

Asked by chris_robb 1 year ago

Answered by chris_robb 1 year ago

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Thunderbird 102.1.2: Saved Search folders display 0 results

I upgraded from Thunderbird 91.12.0 to 102.1.2 one week ago. Windows 10 21H2. I have many Saved Search folders. Since I upgraded when I click on any of them, no results (… (read more)

I upgraded from Thunderbird 91.12.0 to 102.1.2 one week ago. Windows 10 21H2. I have many Saved Search folders. Since I upgraded when I click on any of them, no results (messages) are listed. If I right-click any of them, and left-click 'Properties', against 'Select folders to search' it now states '0 folders chosen', which is unexpected. I can fix this by manually re-choosing the folders for each one, but this shouldn't be necessary.

I did make a backup of my Thunderbird profile before the upgrade. I tried restoring one of the *.msf files from this backup to see if that would resolve it for the one saved search folder...but no.

Has anyone else come across this problem, and/or know a solution?

Asked by Jimadine 1 year ago

Answered by Jimadine 1 year ago

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THUNDERBIRD MIGRATION FROM LENOVO WINDOWS 10 TO ACTIVE DELL WINDOWS 11

Please continue at https://support.mozilla.org/en-US/questions/1375256 Thank you Stan and David for your replies which were helpful but unfortunately I didn't express my… (read more)

Please continue at https://support.mozilla.org/en-US/questions/1375256

Thank you Stan and David for your replies which were helpful but unfortunately I didn't express myself clearly enough for which I apologise.

My USB Thunderbird back-up is from a LENOVO Laptop. The Thunderbird version is 91.2.1 (32 bit) running on Windows 10.

I have new DELL Inspiron with Thunderbird 91.8.1 (64 bit) running on Windows 11. I have successfully found in Mail -

  • Local Folders which contains .msf Filter Rules DAT folders for Trash (File), Trash.msf (MSF File), Unsent Messages (File), Unsent Messages.msf (MSF File)
  • pop3.iprimus.com.au folders for Drafts, Drafts.msf, Inbox,
Inbox.msf,
.msg FilterRules,
.popstate

Sent Sent.msf Trash Trash.msf

In the LENOVO back-up Thunderbird there are no matching like named folders or files to input into the DELL. nor are there any storage files with the extensions (mbox) or (sbd) folders.

SEPARATELY when I initially setup the new DELL I put the back-up USB is port and Thunderbird initial set-up provided a command to load data from that drive which worked ! In that case I selected the top option IMA ?which stored data on the cloud based server ? not the POP option.

What led to this major issue was a need by DELL to delete and repartition the SSD to resolve a problem which I discovered with AVAST and resolved. It was one of these parties that suggested that Thunderbird would automatic convert the old files and set-up appropriately. In all there were 6 individuals involved in at least 2 countries. I have spent countless hours on this new DELL PC with Windows 11. My time is quite stretched hence my delay in responding to your good responses.

Hopefully there's some additional info here which will help resolve the problem of retaining all msgs, folders and addresses.

Thanks again for your time in considering my problem and providing possible solutions.







I set up a new Dell 5510 Inspiron with the latest version of Thunderbird which runs well in Windows 11 environment. Previously when I set up a new PC I followed instructions which created a backup from the superceded Windows 10 Laptop on to a USB file Mozilla Thunderbird. I installed Thunderbird and compared the files and discovered 1 file which had no data in it and copied that data directly into that file and it worked perfectly - bringing across everything contacts, folders etc.

On the new DELL I followed the setup prompts and had no success - I activated the top box to store data, not on cloud but to retain on server. I uninstalled and tried again this time activating the box under the top one to store most historic data on Laptop - again no success. - comparing data was fruitless as there was no file with 0 data

It has been suggested that (with Thunderbird closed, I just copy the Back-up USB Folder "Mozilla Thunderbird" from the Window 10 Laptop over the "Mozilla Thunderbird" in Apps under Settings in Windows 11 and magically all (Contacts and email history in folders ) is supposed to happen. Reason is that the new Thunderbird App does all the conversion and set-up.

reluctant to do this as it's taken 2 weeks to reach this point and I don't wish to over-write those Thunderbird that have been received in that time.

Your advice would be appreciated. I the process as it has been suggested above OR is there another process to be followed ?

Thanking you in anticpation of your time to digest the above and respond accordingly.

Asked by ianwhitbread1 1 year ago

Last reply by Stans 1 year ago

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Password on Incoming Mail

Thunderbird used to ask me for my password on incoming emails but this has now disappeared and mail is automatically downloaded when I open Thunderbird. How do I re-insta… (read more)

Thunderbird used to ask me for my password on incoming emails but this has now disappeared and mail is automatically downloaded when I open Thunderbird. How do I re-instate this? I have version 91.10.0 on a Mac and have a POP3 account. I am still asked to enter a password for sending mail and would like to keep this feature.

Asked by gailsong 1 year ago

Answered by david 1 year ago

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Installing thunderbird 64bit over 32bit?

Hello I noticed that I still use thunderbird 32bit, if I download and install over it thunderbird 64bit will it keep everything from the 32bit version? (accounts, offline… (read more)

Hello I noticed that I still use thunderbird 32bit, if I download and install over it thunderbird 64bit will it keep everything from the 32bit version? (accounts, offline folders etc)

Asked by Nikolas Karampelas 2 years ago

Answered by Toad-Hall 2 years ago

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Thunderbird setup with Gmail Account

Hello, I've just set up Thunderbird on my IMac OS Monterey version 12.2.1 and have synchronized my gmail account. However not all folders have migrated. What is causing t… (read more)

Hello, I've just set up Thunderbird on my IMac OS Monterey version 12.2.1 and have synchronized my gmail account. However not all folders have migrated. What is causing this and how can I fix it? Thanks!

Asked by dieter76 1 year ago

Answered by Stans 1 year ago

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Where can I find a downloadable thunderbird 38.1.0 for Mac OS 10.11.6 El Capitan?

All the posts suggest Please see https://www.mozilla.org/en-US/thunderbird/all/ but that just offers the latest version (current 91.9.1) which won't run on El Capitan… (read more)

All the posts suggest

 Please see https://www.mozilla.org/en-US/thunderbird/all/

but that just offers the latest version (current 91.9.1) which won't run on El Capitan.

Other posts tell you to look at

 https://www.thunderbird.net/en-US/thunderbird/releases/

but that only gives you the release notes for the older versions, without any download links.

How do you get the older versions?

Asked by firefox-nmm 1 year ago

Answered by firefox-nmm 1 year ago

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MBOX upload to inbox 2500 limit

Mbox upload to thunderbird went smooth. Setting on 14,000 emails in Local folders... However when I drag and drop that folder into the inbox of my gmail account so I can … (read more)

Mbox upload to thunderbird went smooth. Setting on 14,000 emails in Local folders... However when I drag and drop that folder into the inbox of my gmail account so I can view remotely on any device, It caps out at 2500. I searched this on the web and it looks like google caps imap exchanges to 2,500/day but it says that it allows you to migrate entire inboxes up to 3 a month...

How do I get more than 2500 or set a schedule of uploading in the right order for exactly 2,500/day?

OR is there a better way altogether to get this to happen? I tried to connect my gsuite email account to pull in all old files but it could never gain access which led me down this google takeout mbox down load and upload into thunderbird

Asked by bartleygroupproperties 1 year ago

Answered by Stans 1 year ago

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Can't see all unified folders since updating to 102

Today I upgraded from TB 92 (ish, not sure exactly) to 102 and am having a problem with unified folders. I have five email accounts in TB, and use unified folders. In th… (read more)

Today I upgraded from TB 92 (ish, not sure exactly) to 102 and am having a problem with unified folders.

I have five email accounts in TB, and use unified folders. In the previous version, if I clicked on a single account under Inbox, I would see emails in the inbox for just that account. Clicking on the top-level Inbox node would show me all emails in the inboxes of all five accounts.

However, in v102, when I click on the top-level Inbox node, the messages panel does not change. Whatever was there before remains.

If I click on the top-level Inbox node, then restart TB, which starts it up with that node selected, I get a panel that has various buttons for setting things up, about TB, etc.

Is there a way to go back to the old behaviour, and have the top-level Inbox node show all inbox messages?

Thanks

Asked by MrYossu 1 year ago

Answered by MrYossu 1 year ago