Thunderbird Support Forum

I recently created an email account on Outlook.com and setup in TB. Followed prompts and mistakenly setup as IMAP. I want POP3, I like to download my messages. I deleted the IMAP account and created successfully the POP3 account. But when I exited TB and later on went back in the IMAP account reappeared and displayed in place on the POP3 account. I have tried everything I can think of. I've cleared cache/history, deleted the entire IMAP folder under my profile and removed 14 different files in my profile (e.g.cert9, Login json, prefs, etc). The IMAP account will not go away. I've probably deleted it 25 times and it just reappears.

Does anyone have any tricks to permanently removed the account? Have have no idea where the hell its picking the info up from to continuously regenerate the account. I'm using an fully updated version of TB 32-bit.

Thanks, Terry

The last auto upgrade included a calendar function, which I switched off as I thought this was causing the problem. But now after all the messages have downloaded, I get the usual pop-up box in the bottom right of the screen telling me I have received x messages but it only half fades in and the whole PC jams. CTR-ALT-DEL does not work and I can't switch to a different window or even click on anything in the Thunderbird screen. The only thing that I can do is hard reboot the PC and switch off the router, which allows me to start up Thunderbird without anything downloading. I am using Windows 7 and Avast as my AV. Any help would be gratefully appreciated.

Who wants to join me in an accessibility law suit against Mozilla and Thunderbird? The latest version of TBird is unusable.

Put the Menu bar back at the top. Allow us to globally turn off 'sort treads into conversations' and make it the default. This is not a texting app. Stop forcing changes on us. We don't want them.

Fix the tool bar and Search Bar so it works like it did for the previous decade.

Do the developers track crap from the sidewalk into their offices by Fisherman's Warf so they think crap is the new form of coding. Just code Thunderbird into a pile of crap.

Mozilla et al only gives lip service to accessibility.

I have always emailed groups by clicking on the group name in my address book - eg 'family' or 'U3A Spanish' This has suddenly stopped working

You have also moved the icon 'for create new message' and you don't seem to be able to customise the toolbar to add 'create new message'

What is happening to Thunderbird. This used to be such a good mail program!

Hi, I have Thunderbird running on old pc (Windows 10) with a few years of emails I need to be able to access.

I have a new Windows 11 and want to download these emails from the server onto my pc.

I follow article https://support.mozilla.org/en-US/questions/1282954, but my new PC doesn't have the option "Account Settings > Synchronization & Storage" (it does on the old) instead it has 'Disk Space' in the same place in the option list.

Waht am I missing?

If not, how do I transfer the mail file from the old pc to the new pc (maintaing the folder structure etc...

Regards

I have two emails dated 11/22/2021 from support@emarkys.com. If I do a global search for them using either “markys” or “emarkys” I get a drop-down window, image attached, that shows an option for support@emarkys.com. If I click on that I get a search tab that opens showing the two emails. If I click on either of them, I just get a blank screen in a new tab. If I click “Show results as list” I get a blank screen in a new tab.

The emails are located in a local folder “__Purchases” If I search for them using a quick search within the folder they are found just fine and open fine.

I have tried global searches for other emails in that folder and some work fine, but others do not, which is to say they fail like the markys search.

I did a right click on the Purchase folder and selected Repair. The folder only has 147 emails so it completed very quickly. But when it is done the folder appears to have no emails in it. If I click to another local folder and then click back to __Purchases all the emails are there.

After the Repair the search problems persist. I rebooted the PC and the problem persisted.

I tried repairing other local folders that also have name beginning with a double underscore and they repair fine and search fine.

NOW this is really odd. I went to my SurfaceGo to try the same search. Periodically I copy C:\Users\...\AppData\Roaming\Thunderbird\Profiles\y6jsbo3s.default to transfer my main PC’s TBird install on that machine. I did the same search on that machine and it worked ok. No problems. Then just for the heck of it I did a repair on the Purchases folder. Unlike the other machine, it appeared to repair fine and all the emails were there without me having to click on another folder. However, when I did the search for Markys I now had the same problem as on the other machine. It no longer worked.

Using TB 115.5.2 in Win10Pro 22H2 OS Build 19045.3693

Following a thunderbird advice to clear the save file of my default email, the delete folder disappeard. This is ny umpteenth request for "How to reinstate the delete folderik’ for ‘Thunderbird" over many months and no response from you!’

Nearly every day I have to quit Thunderbird and reopen it as, it will not connect to my server. This means that all the viewing criteria and spending/descending has to be reset and is a real drag. As soon as I reopen Thunderbird it works normally again.

I have used the same connection details for years and it is just the last two Thunderbird versions that have replicated this issue. It's not always every morning when I wake my iMac up, but normally happens then or, later during the day.

I asked this question for 102.3.1 but received no answers so, I am hoping that there will be an answer to this.

Thanks

On replacing a profile from a backup due to problems all sqlite, json and msf type files appeared in the folders list insted of the folders and there is no address books. Have made a clean install of Thunderbird and tried again to use various profile backups but get the same problem.

For some time Thunderbird crashes quite often. One reason seems to be Chinese characters in an email I try to open. But it also crashes on other occasions. Several times a day.

https://crash-stats.mozilla.org/report/index/91bb470b-d99f-483e-bb11-209c40221113#allthreads

Hello, have any of you encountered such a problem as different email content than it should be? On the main server the content is correct, only through the thunderbird application I encountered such a problem. Is there any solution to this problem ?

I have used Preclick Gold photo organizer for years to send photos via Thunderbird email. After updating Thunderbird today (12/22/22) I can no longer send photos. A message appears MAPI Error-2147467259. What can I do to fix this?

Using Macbook Air M1 with Monterey.

I've spent most of the night trying to find a solution to the blank, unresponsive screen since TB updated. No folders, accounts, messages, etc. *(see attached image). I'm not the only one with this problem, but in all the "solved" discussions of this problem, none of the solutions have worked for me.

I've toggled between themes, uninstalled/reinstalled TB, checked all settings and configs, run in troubleshoot mode, cleared the caches... Nothing has worked.

I'm able to create and send new messages from this blank page, and I receive them on my other devices. So, it would seem my configs are fine. Kind of lost at this point. Any help on this would be greatly appreciated.

RR

I have two email accounts that go to my one inbox. Always was fine. But now with 115.6.0, I cannot change the From account by just opening the little drop-down after opening a reply. They are both there, but I can't change.

My Thunderbird is completely updated. Since July I have found it impossible to consistently send emails. I checked my outgoing settings and they are fine. I have no anti-virus (I'm using a Mac). When I turn off the firewall, I can send one email out, sometimes two, then they will no longer go out. I tried deleting Thunderbird from the firewall, then adding it again. Nothing doing. This occurs with both email addresses I use.

Should I remove Thunderbird from my computer and start over? Or is it a lost cause?

Hi, thanks for your help in advance.

My Thunderbird keeps stalling every time it checks the Hotmail messages. The "thinking" wheel keeps coming up and it freezes for the duration of the process of checking the Hotmail account for new messages.

This didn't happen before, and it doesn't happen with other email accounts (gmail or others). I believe it started with the last 2 updates or so.

I am using a Macbook Pro 16, 2019, 2,3 Ghz, i9, 16Gb, and TB 102.3.3

I look forward to your suggestions to solving this issue since it interferes with my workflow every time I have to wait for TB to unfreeze after it finishes checking the Hotmail account.

Thanks again. Best. Nacho.

Hi, I detest the new TB feature to automatically deactivate all links in an incoming mail... while this feature might be helpful to some people, I would like to switch it off and do my own due diligence if I click a link or not, but within ms, not until TB allows me to click...I find no way of switching off this newly introduced feature... any idea? thx

Dan

Hi a thunderbird user since 2004, I've got the version 115.5.2 after recently migrating from Win 10 32 bit to Win 11 64 bit. This gave me a chance to clean up the profile folder as at 70GB it was a little excessive. Unfortunately I can't see a way to add an icon or text for Reply All these are the options I can see thanks Julian