Thunderbird Support Forum

Hello, I recently built a new Windows 11 desktop machine to replace my old one. I thought I had done things right, but apparently I messed up somewhere. I copied the Thunderbird Profile from my old machine and used it to transfer everything to my new machine after I downloaded and setup the latest version of Thunderbird on it. It kind of worked. The good news is that it doesn't appear that I lost anything, however I now have two sets of folders. At the top of the window on the left is my email address, with Inbox, Draft, Sent, Junk and Trash folders under it. This "new" Inbox is where any new emails arrive. However, under that it says Local Folders, which has Junk, Trash, Outbox and then another Local folders, which also has an Inbox folder with all of the many sub-folders where I had stored all of my emails for the last five years, by topic. I would like to have just one Inbox, where I get my emails, and then have all of my old topic folders under that, the way it used to be. Somehow I now have two sets of Inbox folders. Thanks for any help you can provide. It's a bit confusing to me. Dave

I can't download emails and get the message "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox." I know I have plenty of available disc space (>40GB) and I haven't changed anything. This happened overnight. Please help

I have Thunderbird 115.9.0 (32-bit). Previously, I had no problem with the Dictionary. But now, I get no spelling suggestions at all. There is a blank space after "Language:" in the "Spelling" section of Settings > Composition

I have tried several times downloading the "English (British)" Dictionary and the Language pack In the "Add-on and Themes": in the "Dictionaries" section: "British English Dictionary (Marco Pinto)" is there and enabled. In the "Languages" section, "Language: "English" is present and enabled

When I am writing an email, clicking on the "Spelling" shows "English (United Kingdom)" with a tick next to it. I was not able to get a screenshot of this last item but I attach screenshots of all my other statements above.

What have I missed? Thanks in advance for any help.

Dear Thunderbird Support,

I installed Thunderbird and added my xfinity email account. All worked fine for half a day, then it stopped connecting while downloading a folder of files and hasn't reconnected since. The "extra" pop up window where the first time I logged into Xfinity and then used the Xfinity App for 2FA and it worked fine, now opens a window and starts with a long URL, then after approx 10 sec replaces that long url with a localhost one and the page says "Unable to connect, An error occurred during a connection to localhost."

Can't seem to get past this now. Restarted the program then restarted my Windows 10 PC, same unfortunate result. I'm afraid to remove the account because it wasn't through synchronizing one or more folders.

Thanks, Robert

I cannot get K9 to accept that I do not have a password verification for my e mail account.When K9 automatically configures my account IMAP and outgoing server it asks for password which I don't have

Bonjour Madame/Monsieur. Depuis 2 jours voici le message qui s'affiche à toutes mes tentatives de connexion à ma boite mail :

Échec de la connexion depuis le serveur imap.orange.fr avec le nom d’utilisateur robert.verger0524@orange.fr.

Que dois-je faire ? Cordialement. Dr. Robert Verger.

I'm looking to migrate from IMAP Rackspace to Microsoft 365. At the moment, we are setup in Thunderbird but since Rackspace can only handle 25GB of emails and most of my users had to archive their emails locally through Thunderbird. Just checking tool that we can use to migrate the exported archive emails from MSF to PST file so it will be compatible with outlook once the migration is complete, or is there a better option rather than converting them.

For the last week, Thunderbird hasn't downloaded the mails from my Strato account. I can still send mails, and read the mails when I log in to Strato. Thunderbird still downloads the mails from my other accounts. It worked fine until now, so I suspect the problem is related either to an automatic Thunderbird update or an automatic Windows (10) update.

One day last week one of three of gmail accounts stopped working in Thunderbird; I can’t send or receive email. I have not changed anything that I know of in either Thunderbird or the Gmail account.

I just checked the email account using a Chrome based browser and it works fine (sends and receives). I have attached three screen shots. Two in Thunderbird and one in browser.

The one from the browser shows I have Thunderbird I have given access to Thunderbird to my gmail account. From the two in Thunderbird one for signing in and the other one with the error and a broken robot drawing is what I get when I select next on signing in.

I use Owl to receive my emails on Thunderbird. This has been working fine, but stopped round about my renewal date. I have re-added all my account details and can get the data to come up, but it doesn't stay. Every time I close Thunderbird, so all the folders and emails disappear too. Please help. I have tried contacting the Owl Support several times by email, but they have not replied!

I am trying to move back to Thunderbird from Apple Mail. The issue I am having is that Thunderbird is not pulling my sent messages on my Mac or in Linux. When I used Thunderbird in the past this was not an issue. I checked the forum and my iCloud and Fastmail accounts are set up as IMAP. What has me confused is that Thunderbird pulled three messages with very old dates but nothing else.

Hi,

I just got a new laptop and installed Thunderbird, which I've had for years. Tons of contacts, using two email addresses. One is with Spectrum and the other is through Bluehost (my website).

I was able to figure out how to download the emails from Spectrum, but when I click on email, I get empty box, no details within the email. What happened?

Also, I don't have any contacts. Where did all my contacts go?

Please help. Email is my lifeblood with work. I'm also self-employed, so no technical help from employer.

Thanks so much, Patti P.S. Would love to speak to a human if at all possible. This is so challenging for me.

I don't understand inglish, sorry bonjour, je viens de changer de PC et je n'arrive pas à mettre mon compte mail live.fr dans thunderbird J'y ai des archives importantes pour moi. Pouvez-vous m'aider? merci

Hi,

I've updated to Sonoma on Mac and unable to start Thunderbird 115.8.1 (64-bit) which uses an external drive for my mail accounts. I'm getting the following error in console:

System Policy: thunderbird(2230) deny(1) file-write-create /Volumes/ExternalDrive/Mail/Thunderbird/Profiles/abcdef123.default/.parentlock

There is no .parentlock file, and it looks like some problem with SIP permissions. I thought I could force it to re-request permissions with:

tccutil reset SystemPolicyRemovableVolumes org.mozilla.thunderbird

...but no luck.

Any idea how I can either a) force it to request the SystemPolicyRemovableVolumes permission, or otherwise fix the issue?

Thanks,

Bramble

I have used TB for a long time now and never had this problem. If I configure it on a new PC (Win 10 Pro) to get mail from a zoho hosted account, hitting mail download generates a bit of activity at the bottom of the window but no emails downloaded (I have checked there is one there) and no errors. I've disabled AV and no change. I'd like to see the POP3 traffic to try and diagnose the problem. How do I do that please? There seem to have been various generations of how this was done and the help is confusing - I've tried what I think are latest instructions but don't see an error console. Is there simply a way of getting the traffic spat into a text file please?

I'm building a new laptop to replace my old, and have both installed Thunderbird on the new computer and have copied over the entire MAIL folder for my Profile.

All my subfolders appear and all seem to contain what they should...except my INBOX. The INBOX appears, but it is empty. The INBOX file that came over with what I migrated is around 2.9MB, so it sure isn't empty.

How do I fix this to be able to use my new laptop with my proper INBOX?

Thanks!

John Fusi [removed email and phone# from support forum]

I'm running Thunderbird 115.8.1 (64-bit). On Jan. 29 I left the beta program after several years to return to the release version because of problems with the beta at that time.

Last year, still in TB Beta, I had switched my two email accounts from POP to IMAP. At that time I moved all my mail folders (except inbox, trash, and other system folders), and about 14 years of archives, to the Local Folders account to avoid the cost of storing them on a mail server. There were no problems. At year end I archived my 2023 emails from my folders in Local Folders to my archive in Local Folders, preserving the folder structure, and everything worked normally.

When I left TB Beta a month later I tried to replicate my folders, including the archive folder, in the new profile for TB 115. Then I manually moved folders from my TB beta profile to my new profile folder (C:/Users/billf/AppData/Roaming/Thunderbird/Profiles/84xm6dz9.default-release/Mail/Local Folders/). The folders showed up within Thunderbird, then some of them disappeared briefly but then reappeared. A few days later about 80% of my folders, including the archive folder, vanished completely and haven't returned. I checked the file system and they were gone.

Today I tried again, restoring several .sbd folders and .msf files - most importantly the archive - from my HD backup from mid-February when everything had seemed to be working. They're still in the file system - so far - but none of these folders are now visible in TB. The account settings for Local Folders don't mention archiving at all.

I hope someone can tell me how to get my old folders and especially the archive back, and stable. (As I rebuild my folder structure in TB I'm giving the folders new names so they won't be overwritten if my folders from January come back.)

Just installed latest TB. Went to PB and copied the non-#PB# and non-.msf files to Mail/Local Folders, including the subfolders Nothing showed up. Tried the latest ImportExportTools - blank

Would love to get rid of PB but really need the old files.

I'm using Thunderbird 115.8.1 in 3 similar PCs in 3 different places, all running the same 4 programs.

I need to remove just one of the programs from one of the PCs.

Will this do any damage to any of the 4 programs still running in the other 2 PCs?