Thunderbird Support Forum

How do I stop emails from being deleted from Thunderbird when I delete them from my ISPs server? There must be a connection or sync that can be broken but I can't find anything.

What is the best way to move a email conversatino in threaded mode. It only moves one message at a time. Can I setup Thunderbird to automatically move all messages in thread?

All - there are enough questions on backups/restores that I don't want to load everyone down with an involved question, I'll try to keep it simple:

1- Using Mozbackup utility - appears to generally work fine and handy but continues to a) restore old accounts long gone (i.e. not present in Accounts list when backup file created with Mozbackup and b) does not restore complete set of new accounts (via Imapmail\*.com account files I take it). I am guessing that if any *.com account file is still sitting in \ImapMail folder and included in the .pcv file Mozbackup will try to restore this and set it up in Accounts list, so I'm going to try deleting all obsolete account *.com files before I do backup this time. Question remains about the non-restore of newer *.com account files though, which WERE present in \Imapmail folder at make backup.

Also, restore does not carry account server info into new accounts list, just the placeholder account name (in the list in Accounts pane on left). I have to repeatedly re-enter server info, re-establish connection, etc. Deficiency in Mozback or is this a safety thing?

2- see attached pic. Either Mozbackup, or something, is creating number-incremented copies of the account *.com files, with the newest (present time) copy having the highest added -# onto file name. Why is this and is it old to delete earlier/old dated files?

I am getting the feeling that it's safer/wiser to just manually backup-recopy all \Imapmail\*.com files (and *.msf files) into \Imapmail folder as per this post:

    Restoring from a backup?
     https://support.mozilla.org/en-US/questions/1381072

Any feedback appreciated! jt

The HTML display for incoming email seems to have broken between 10/21/2022 18:23 (which I believe to be the time of the 102.4.0 upgrade) and approximately 10/22/2022 (today) about 16:30. Is there any way to restore these as HTML display?

I have about 30,000 messages in a local folder on TB. I need to move them to an IMAP folder on my outlook.com account. I have been able to move some but TB just stops moving the files randomly. I have tried: creating a new TB profile Moving small batches Creating a new destination folder on the IMAP account Granting all permissions to destination folder Reindexing TB Compacting the Local folder Checking/Changing SMTP server settings Read everything I could find in various forums There are 'services' that claim to do this for you but require me to grant permissions I am uncomfortable with Thanks for any wisdom you can offer to resolve this.

Hello, my computer died but before it did i backed up my Thunderbird profile files - the backup is 77.8GB so big to zip using export. I installed Thunderbird v.102.8.0 64 bit; and copied my backed up files over and now my email account list shows when clicking the dropdown arrow next to "get messages" but the email account list (72 email accounts) does not show in the left hand pane.

I have attached images of what I see, what is showing in app data - both local and roaming, and also of both .ini files.

Using the troubleshooting setting the software is pointing to the correct location.

I would truly appreciate your help.

Thank you,

Robin Monroe

Hello,

I downloaded today the upgrade for Thunderbird, and the folder of my account valerie@eliteswisscoach.com is not visible anymore! I cannot have access to my emails anymore.

All other accounts are visible though.

Thank you for your help,

Val

I have many folders for 2 POP accounts. This morning everything looked ok. I quit Thunderbird after it had been running unclosed for a week. Came back home, opened Thunderbird, and there are no messages in any folders. My folder pane looks good. I can email from one POP account to another, Get Messages, and see that I have a new message in the other Inbox because the InBox icon changes. But click on that folder or any folder and there are no messages displayed. I looked in all the directories and the box files are all there and the correct size. Go to the bottom of that Inbox file and there is the new test message I just did. One other thing Thunderbird version 115.8.0, MacOS 11.7.10, and there is a SuperNova symbol that I do not remember seeing before. Thanks

Updating to version 38.1.0 Start Thunderbird, Starts up OK. Can view messages and write new emails etc OK. If I select "get messages" OR messages are accessed automatically every 5min. then the whole PC crashes. Three finger salute does not bring up task manager. Only way out is to power cycle.

Thanks in advance for your help Cheers Pete

Follows is the Help Troubleshooting info.

 Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 268c1c45-39c9-4fb8-af58-00e0c832e32
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1436862237
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17292)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11 WARP

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

I am using Thunderbird Supernova and am pretty happy with it. However, I cannot figure out how to specify a different time zone than the system timezone when creating an event. For example, if I just bought a flight that departs at 4PM London time and I am in Miami when creating the event, how can I create this event without having to convert that time to my current time?

Surely this is possible but I can't figure out how. Thanks for any help!

I deleted a mail account from TB and now, every time I open TB, I get the prompt for logging into that account. I can cancel it but it pops up again and again. The account on the prompt has the same name as the one I have now but it asks me to log on a different server (the server I used on the deleted mail account). Other than deleting my mail account again, uninstalling and re-installing TB and re-adding the mail account (all these I would like to avoid if possible), I don't know what else to do. I don't even know if this would work to be honest. Help is greatly appreciated.

The last auto upgrade included a calendar function, which I switched off as I thought this was causing the problem. But now after all the messages have downloaded, I get the usual pop-up box in the bottom right of the screen telling me I have received x messages but it only half fades in and the whole PC jams. CTR-ALT-DEL does not work and I can't switch to a different window or even click on anything in the Thunderbird screen. The only thing that I can do is hard reboot the PC and switch off the router, which allows me to start up Thunderbird without anything downloading. I am using Windows 7 and Avast as my AV. Any help would be gratefully appreciated.

After update to 102 message content is not available for the first mailbox in my list, other two mailboxes are ok. All accounts appear to be set up the same. Both old and new messages are affected. I'm using a laptop. Is this a known problem? Can I uninstall the update?

Hello dear developers, engineers, and support,

For the first time in many, many years, I'm having complications with a Thunderbird mail folder, whose contents, the mails, don't get displayed any more.

I manage several e-mail adresses, and some of them have directories with quite large contents, I regularly accept the proposed compacting, and then place Thunderbird on another virtual desktop. So I suspect, it has to do with a compacting operation which got interrupted, as I shut down the computer, ignoring that the compacting may still have been taking place.

The folder itself is still visible on the left side of Thunderbird main window. This folder hosts all mail which has a certain term in the subject. The good news is when I do "Search messages" (in that folder) for that term, then all mail is displayed in the search window (altogether 5308 pieces of mail). So it is there. The main window also displays the same number of unread mail as that shown in the search window. And if I click on any mail in the search window, it gets displayed in a separate tab in the main window. So it is there, and it "really" "seems" to be "just" the display...

I went through this: https://support.mozilla.org/fr/kb/compacter-les-dossiers#w_complications-potentielles , as well as that: https://support.mozilla.org/fr/kb/compacting-folders-potential-complications

I did (in the main window) Folder (that with the failure), right click -> Properties -> Repair folder (three times), it didn't help. I did (in the main window) File -> Compact (all) folders , it didn't help.

In my /home/.../icedove/.../Mail/pop3.xxx.net folder there is a file with the name of the mail folder, it has a size of 923MB, the file with the same name with extension .msf has 3,8 MB

What should I do ?

Really thanks very much for the support you can give, and thanks anyway for all the great work on this classic programme that has accompanied me for years now.

Best regards

Ludo