Thunderbird Support Forum

Hello folks,

I use an email provider with a web interface in my daily business. For backup purposes, I start Thunderbird every few days and download all emails from this account to my local Thunderbird profile via IMAP (and regularly back up this profile to a separate hard disk).

Due to a size limitation of my online mailbox, I would now like to archive old emails and thus remove them from the online mailbox.

What I want to achieve:

1. Once archived emails should disappear from the online mailbox.
2. Emails from the last two years should still be accessible online.
3. The existing folder structure should be retained.
4. Access to emails within the archive via Thunderbird must be ensured.
5. I need to be able to back up the local profile / archive to an external hard disk via copy&paste.

I have installed the Thunderbird extension "AutoarchiveReloaded" for this purpose and now need some help in sorting my thoughts and later setting up the archiving.

1. To ensure that the emails are deleted from the online mailbox after archiving, I set the Thunderbird option "mail.imap.expunge_after_delete" to true.
2. In the Thunderbird account, I set the option "[x] Keep messages archives in > Archives Folder > Local Folder".
3. I also set the "Archive options..." to "Yearly archived folders" and "[x] Keep existing folder structure of archived messages".
4. I set the AutorarchiveReloaded limits as requested (i.e. 730 days)
5. I can still save the local mailbox (with the archived emails) by copying the Thunderbird profile (currently '/home/ElBarto/.thunderbird/1d4ztbb9.default-release/') as the "Local Directory" below "Local Folders" is the same path and is only supplemented by the subdirectory 'Local'.
6. And most importantly: data loss due to archiving must be avoided at all costs. I am talking here about 20 years of email history, which I have moved securely and completely with every email provider move so far.

Does it all work like this or have I made a mistake somewhere?

Thank you very much for your support and have a nice Sunday!

How can I fix this, please? (The SENT folder has been selected in Settings).

Thanks, Owen

 Application Basics

   Name: Thunderbird
   Version: 115.10.1
   Build ID: 20240417192958
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:115.0) Gecko/20100101 Thunderbird/115.10.1
   OS: Windows_NT 10.0 22631
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
   Memory Size (RAM): 7.7 GB
   Disk Space Available: 138 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) nacault1.armadaservers.com:993, SSL, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

   account3:
     INCOMING: account3, , (imap) nacault1.armadaservers.com:993, SSL, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (pop3) nacault1.armadaservers.com:995, SSL, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:465, SSL, passwordCleartext, true

   account8:
     INCOMING: account8, , (imap) nacault1.armadaservers.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:465, SSL, passwordCleartext, true

   account9:
     INCOMING: account9, , (imap) nacault1.armadaservers.com99:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account10:
     INCOMING: account10, , (imap) mail.meganthemisconception.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account12:
     INCOMING: account12, , (imap) nacault1.armadaservers.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account14:
     INCOMING: account14, , (imap) mail.owencerijones.com:993, 0, 0
     OUTGOING: , nacault1.armadaservers.com:587, 0, 0, true

   account16:
     INCOMING: account16, , (imap) mail.the-real-way.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account18:
     INCOMING: account18, , (imap) nacault1.armadaservers.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account22:
     INCOMING: account22, , (imap) nacault1.armadaservers.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account23:
     INCOMING: account23, , (imap) nacault1.armadaservers.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account24:
     INCOMING: account24, , (imap) mail.welsh-products-online.co.uk:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account26:
     INCOMING: account26, , (pop3) mail.welshauthor.com:995, SSL, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:465, SSL, 0, true

   account27:
     INCOMING: account27, , (pop3) nacault1.armadaservers.com:995, SSL, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:465, SSL, passwordCleartext, true

   account30:
     INCOMING: account30, , (imap) mail.amiabledragon.com:993, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account31:
     INCOMING: account31, , (pop3) mail.meganthemisconception.com:995, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, 0, passwordCleartext, true

   account33:
     INCOMING: account33, , (pop3) nacault1.armadaservers.com:110, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , nacault1.armadaservers.com:587, alwaysSTARTTLS, passwordCleartext, true

   account34:
     INCOMING: account34, , (pop3) mail.the-real-way.com:995, SSL, passwordCleartext
     OUTGOING: , mail.the-real-way.com:465, SSL, passwordCleartext, true

   account35:
     INCOMING: account35, , (imap) mail.welshauthor.com:993, SSL, passwordCleartext
     OUTGOING: , mail.welshauthor.com:465, SSL, passwordCleartext, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

     RNP (OpenPGP)
     OK
     0.17.0
     0.17.0+PR2073.MZLA.115.10.1
     C:\Program Files\Mozilla Thunderbird\rnp.dll

 Calendar Settings

   Home

     Name
     Value

     Name:
     Type: storage
     Disabled: false
     Username:
     URI:
     Refresh Interval:
     Read-only:
     Suppress Alarms:
     Cache Enabled:
     iMIP Identity: id1
     iMIP Disabled:
     iMIP Account:
     Organiser Id:
     Force Email Scheduling:
     Popup Alarms Supported:
     Alarms on Invitation Supported:
     Max Alarms Per Event:
     Attachment Supported:
     Max Categories:
     Privacy State Supported:
     Priority Supported: true
     Event Supported:
     Task Supported:
     Local Time Supported:
     UTC/GMT Supported:
     Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

   GPU: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Amazon.co.uk
       extension
       1.1
       true
       amazon@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       Chambers (UK)
       extension
       1.0
       true
       chambers-en-GB@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus: Microsoft Defender Antivirus
     Antispyware:
     Firewall: Windows Firewall

 Graphics

     Features
     Compositing: WebRender
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)

EGL_VERSION: 1.5 (ANGLE 2.1.19736 git hash: fa03ab3adeaf) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 1 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.4032)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19736 git hash: fa03ab3adeaf)
     WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (Intel)

EGL_VERSION: 1.5 (ANGLE 2.1.19736 git hash: fa03ab3adeaf) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 2 Driver Renderer: Google Inc. (Intel) -- ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.4032)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19736 git hash: fa03ab3adeaf)
     WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex
     Direct2D: true
     Target Frame Rate: 60
     DirectWrite: true (10.0.22621.3527)

     GPU #1
     Active: Yes
     Description: Intel(R) UHD Graphics
     Vendor ID: 0x8086
     Device ID: 0x46d0
     Driver Version: 31.0.101.4032
     Driver Date: 12-21-2022
     Drivers: <> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 16561025
     RAM: 0

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
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   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\welsh\AppData\Roaming\Thunderbird\Crash Reports
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   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\welsh\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini

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 Important Locked Preferences

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 Remote Debugging (Chromium Protocol)

   Accepting Connections:
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 Printing

 Modified print settings

I recently installed Thunderbird (115.10.1) onto my Mac (Sonoma 14.4).

After lots of manual housekeeping and deleting/filing hundreds of emails that had appeared in my inbox (that had previously been moved into other mailboxes or deleted) I have got my inbox down to a manageable size.

But now four of the emails in my Gmail webmail inbox are not showing in my Thunderbird inbox.

I have run a repair on the folder (Thunderbird inbox) but the discrepancy remains.

How can I make sure they synchronise correctly?

Also: I have 4 old drafts in my Gmail webmail drafts which are not showing in my Thunderbird drafts folder. I created a new draft email in Thunderbird and it is not showing up in my Gmail webmail. I have tried to point Thunderbird to my Gmail drafts folder in account settings selecting: copies and folders/drafts and templates/other/drafts on [myemailaddress] but it does not seem to make any difference.

Any help much appreciated.

when i open the message Todd sent i get this and i do not know why see attachment how do i stop this from happening I do not understand what is going on with my thunderbord

I have just set up a new Linux Mint desktop and configured TB for my btinternet email account.

Looking at the address book, all the contacts that have appeared in it, contain "TimeStamp+a series of numbers" before the @ sign of every address.

In the btinternet account contacts, the addresses are as you would expect them to be, without the extra timestamp+number.

Is there a way of getting rid of that, or do I have to edit every address?

Many thanks,

Lee

Hello,

I have just imported my old email from Outlook to TB Local Folders. Everything works out except some of the email (not all) show a wrong date in the email list. The date show a future date like 2/7/2101, 6:28 AM. Please check the attached image. Any idea?

not sure if this is where i should be but i tried the Thunderbird help and got no answer. After the most recent Thunderbird up date and a Thunderbird install over existing one when i go to my drafts folder and click on any draft or save message in there i get a yellow bar at the bottom of the page that i have never seen before . Now i do not want recreate a new profile and lose all my contacts book marks add on etc. how do i remove that yellow bar in Thunderbird mail

My wife and I each have our own Thunderbird accounts. They were created a long time ago, at different times. I’m pretty sure that they were not set up identically. She has recently experienced a problem: the number of new emails downloaded (as shown in the lower left corner of the screen) doesn’t match with the number of new and unread emails listed in the Inbox (the emails shown in boldface). Something else, though I think related: In the upper left corner of the screen, on the same line as the word Inbox, is a small circle with a number inside. I think that number gives the number of unread emails in the Inbox. Her number shows 20 but the actual number (boldface) is 15. Is this a serious problem? Is it a problem at all? If so, how to fix it? Thanks.

I have just done a clean install of the latest Thunderbird on Mac, and connected via IMAP to a pre-existing (although admittedly very large) mailbox.

My problem is that every single message apart from the ones received today shows a date that is wrong by nearly 600 years for both the Date and Received columns: e.g. from the year 1403 instead of the year 2024.

I am attaching two screenshots, the first shows a message received today that shows correctly (I am UTC+1, so 00:29 is correct). The second shows a message received an hour earlier where the date and received columns show 13/02/1403 at 23:30 instead of the correct value that appears in the Date header of the message of 02/05/2024 (all dates in DD/MM/YYYY because of my locale).

Does anybody know what is causing this? When I try connecting with other IMAP mail clients such as Outlook/Mac or K9/Andoid I do not see any problem with the displayed dates.

So running thunderbird 115.10.1 (64-bit) and more and more issues:

• the app keeps getting non-responsive for long period of time, to fix this I have to force quit the app.
• at times when composing an email the app freezes where no typing occurs for seconds or typing is very slow or after typing awhile the text suddenly appears.

Seems to be happening more and more trying to figure out how it can return back to it's rockstar state when it was <99 version.

any help would be appreciated.

Computer crashed. After restoring, Google calendar is not syncing. No error message that I can see. I unsubscribed and resubscribed to no avail. I have no clue what to look for and searching here is not helping as all the references to this are years old. Can someone help me figure out why this is happening?

Hello,

Since updating to Thunderbird 115.10.1, my email/message list scrolls all the way to the top of the list when new emails/messages arrive. I then have to scroll back down to see the new incoming emails/messages. Before updating, when I received new emails/Messages they would be added to the bottom for my list, no scrolling needed. That way I could just start reading with out scrolling back down. I have the sort set to Date/Ascending. This was working correctly before the update. Haven't found a way to stop it that I know of.

Thanks for your help in advance.

Dennis

Hello All,

I have recently installed Thunderbird email client which populated on its own and before I was asked for an address or Password! This may be by design which is not an issue as such. However, I noticed that none of my Laptop, WIN 10, Windows Live Mail subfolders were present.

I had imaged at some point I would have to import all my Folders and the emails from Window Live Mail using the importexporttools-3.3.2 program. I have also been made aware that sometimes the process would not be without errors. Nevertheless I forged ahead.

Unfortunately I have discovered there are odd emails missing. It seems I have two options to try and recover the missing contents. 1) To delete Thunderbird client altogether and fresh install, plus to import folders and emails again. Or 2) To repeat the import procedure by over writing, which will hopefully add the missing emails!

However, I have two questions, if I am able to over write. 1) Is it possible to repeat the import again? 2) Will the result be I end up with hundreds of duplicate emails as well as those missing emails?

Perhaps someone has experience of the outcome.

Thank you in advance.

Running Thunderbird 115.10.1 on Mac OS Catalina 10.15.7. Mail stopped communicating. Tried using the "Access Account Setup" for existing Email. Put in full name, email address and password and clicked continue to have Thunderbird configure the settings automatically. Did not work with auto settings (POP3). Went back to "Access Account Setup" for Existing Email and instead of clicking continue, I selected "Configure manually". Tried putting in the IMAP protocols and correct port settings, but the "Done" button is grayed out. I am at a loss of what to do to get my email back up and running and at the same time don't want to lose and emails/folders that are currently set up. Any help would be great.

Thanks

when I select "get messages" from thunderbird, the system opens the email and reads and notes many messages then sends a message to me saying what it had done, one line per message. Then it does nothing. There is no listing lof messages sent. There is nothing.

If you have an idea about what to do, send it it cwskbenz@verizon.net. I will receive it on my cell phone which gets a copy of each message sent to my PC. regards, Bill Benz

Hello. I have an iCloud e-mail address registered in my Thunderbird mail manager and it was working fine since I initiated it with Thunderbird about 3 months ago. In setting it up, I had to log-in to my AppleID and ask for an "App-specific-password", which I did back when I set it up. Strangely, 2 days ago when I opened Thunderbird, I immediately received a small pop-up window asking that I sign-in to the imap server with the password. After trying to close this out several times, I decided to enter the app-specific-password that was provided back when I set it up. This did nothing and I continued to get the pop-up messages which inhibited me from accessing whatever iCloud e-mails I had received up to that point. I am able to cancel out the window message and if I immediately open one of my 4 other e-mail addresses also within Thunderbird, I can use them and with no issues receiving or sending. So last night, I signed into my AppleID again and asked for another app-specific-password and entered the new one into the pop-up message window related to the iCloud e-mail address on Thunderbird. This then held and I was able to receive whatever was scheduled to come in. But this morning, it is back asking for a password again and the one I received last night doesn't seem to work. Am I now going to need to obtain an app-specific-password for only the iCloud e-mail account everytime I want to access that address? And I have tried using the check-off box in the pop-up message window that provides for saving the password. It makes no difference. This is very frustrating, and I am now thinking that using this open-source manager requires advanced operational skills and time-consuming adjustments and baby-sitting of the software, which I do not have the patience for. Any guidance would be helpful and most appreciated. I moved over to this to get away from Outlook and the ever-changing updates which always seem to be driving at getting by your privacy to access web preferences and communication resources. It seems everytime Windows updates, I need to visit every privacy control and insure they are set where I want them. Thanks for any help!

According to thunderbird, this event starts at 10:30 (second image) and runs until 11am (end time is correct.

Google calendar correctly has this event as starting at 10:00 (first image) running until 11am. This event is synced with google calendar and my outlook calendar (outlook has it as 10:00 as well).

It's not a time zone issue because the start time is off by 30 minutes and the end time is right. Any idea what's going on?

(Clearly a calendar sync that gets the times wrong isn't so useful.)

I am running Supernova version 115.5.2 and have a strange situation (maybe it's normal) when opening it.

If I have received any emails for any account in a previous session, then when I open a new session, the folders for these accounts open expanded and other accounts that did not receive any emails, remain collapsed.

I know there are others who have various issues regarding all folders expanded or collapsed but in Thunderbird before Supernova, I always collapsed all my folders and opened a new session with everything collapsed.

So can anyone tell me how to set-up Supernova so that when I collapse all my folders at the end of a session, a new session will open with all the folders still collapsed?

Thanks.