Thunderbird Support Forum

We have been using Thunderbird with a Cox email account. Cox has just transferred all its customers to Yahoo. I want to use Thunderbird with Yahoo. How do I set that up?

With the moving of Cox emails to Yahoo would it be feasible for Thunderbird to put an instruction list(with screenshots) of how to get all our TB email accounts from Cox to TB? Do we have to delete all our TB email accounts and re-enter them into TB under the new Yahoo or can we just change the server settings on the existing Cox settings? If just changing server settings what are the settings for the new yahoo? All my accounts are IMAP so if instructions could be made, maybe one for IMAP and one for POP for those who use either. Thank you

Every year I am required to update my university's net id password. Normally T'bird responds asking for a password update. Not this year; I am just cut off.

I followed all instructions from the T-help site. But it is impossible to update the "saved password." "edit" is not allowed.

When T-bird did ask me to connect via Google, see the screen shot, the next screen locks with a 403 error message, also attached.

I would like to continue to use Tbird, but this is making it impossible. My university's IT people had me download the T-bird again, but the problem persists.

Please advise soon.

I am showing beside the inbox that I have 4 unread emails, but I have nothing in the message (inbox) folder. I have looked everywhere and cannot find these messages anywhere.

Running 115.5.0 and want to export my contact list to be able to use it in a spreadsheet. The export function in the Tools dropdown only allows for export of "accounts, messages, address books and settings to a ZIP file." What happened to the ability to export just the address book separately to a csv file? Please help. Thank you.

I may be missing something, but how can I remove threading completely from Thunderbird or how can I download an older version. I"ve searched for 102.15, but cannot find a way to download it. I really prefer NOT to use another email client. I've always used Thunderbird, but I cannot tolerate this threading thing and I can't seem to disable it.

Is there a simple fix to enable links in emails? I've tried several suggested fixes but still the links don't work.

Changing settings documentation is confusing for non-developer types. Instructions are cumbersome and unclear.

How do i delete 155 emails from the same sender? Or 52 emails from the same sender? Or how do i delete multiple emails from the same sender, but they are not junk and i do not want to inhibit my receiving emails from the sender? Thank you

I use Thunderbird for my email. I have two computers and have donated on each on of them over the last few weeks. The Donate page appears when I am in my email and takes up the bottom half of the display. How do I get rid of this and stop it from coming back? Thanks for your help. Gary

Specific 'Calendar' topic, but could also be considered to be about updating (improving) the Thunderbird controls/options/addons.

Is this a Feature Request, per say? If so, is it in the right place here? If not, where to put this?

Platform: Windows 10. Issue: Thunderbird (Lightning/Calendar) keeps aggressively stealing focus, i.e. putting the Reminder window on top of whatever else I am doing. This is incredibly annoying and unproductive. The only option is to completely disable Reminders, which defeats the purpose of course. See also, for example, https://www.reddit.com/r/Thunderbird/comments/185c727/how_can_i_prevent_the_reminders_window_from/. Requirement: I would like to still hear the Reminder sound, and it would be great if the application also 'gets highlighted' (in orange) on the Taskbar (like many applications that have something new going on, but do not immediately push themselves to the foreground) to get a visual Notification, as well.

In any case, this overly dominant behaviour of the application should NOT persist.

I'm very confused. I've been using Thunderbird as my email server for a few years. Recently, I stopped receiving emails December 12, 2023. I sent in a problem according to the help page that I found. I believe Mozilla is now the server for Thunderbird? I don't even know if that is accurate (part of my confusion). I followed prompts and confirmed my email address, apparently I now have a user name. I still can't send or receive emails. Can you help. I need step-by-step instructions, please.

Cox Communications recently discontinued its e-mail services but provided a simple, direct transfer path to Yahoo Mail. The transfer retained the '@cox.net' referent in the e-mail address -- e.g., 'myusername@cox.net' -- to make the transition to Yahoo Mail seamless for all correspondence. The new Yahoo Mail username also now includes the '@cox.net' referent -- e.g., the former 'myusername' under Cox is now 'myusername@cox.net' under Yahoo. The transfer was successful, and e-mail send & receive functions for all of my old Cox accounts now work on the Yahoo Mail servers -- but ONLY in Yahoo's webmail.

in order to get Thunderbird to recognize my existing accounts under the new Yahoo regime, I went to 'Set Up Another Account > Email' and entered the required information, as illustrated in the attached screenshots. (See attachments 01 & 02.) The Set Up procedure initially found the old Cox server settings, apparently from Mozilla's archived data for the account. I Then performed a manual configuration, and, as indicated in the attached screenshots, the Set Up procedure also successfully found the new Yahoo Mail servers. Success, right?

Wrong! When I restarted Thunderbird, the new Yahoo Mail server settings were in place, but the username had not been updated -- it lacked the '@cox.net' suffix. After manually amending the username and again restarting, the new server settings and amended username were in place, but connection to the Yahoo servers failed repeatedly. (See attachment 03.) A second round of the 'Set Up Another Account > Email' procedure revealed that the archival Mozilla data had not been updated -- it still pointed to the old cox.net settings -- and a second manual configuration led to the same results as the first: Thunderbird failed to connect to my account on the Yahoo Mail servers.

I then looked for a way to completely remove the existing account from Thunderbird, and then to create a new account from scratch for the existing account on Yahoo Mail. I consulted Thunderbird online support advice [ref. 'Close My Account - https://support.mozilla.org/en-US/questions/1395523 ]:

"If you created a mail account in Thunderbird for a particular email address to download emails from server then you can easily remove it ( Menu icon > Account Settings -- Select name of account in Left Pane -- Click on 'Account Actions' -- Select :'Remove Account'. -- Restart Thunderbird. ),"

However, I could find no 'Remove Account' selection anywhere in the version of Thunderbird that I am using (ver. 115.9.0 - 64-bit)!

Please explain what I must do:

   1. to make an existing Thunderbird account originally set up for an old '@cox.net' address hosted on Cox servers now connect to a new '@cox.net' address hosted on Yahoo Mail servers; 

or, alternatively,

   2. to remove all traces of an existing Thunderbird account originally set up for an old '@cox.net' address once hosted on Cox servers, and then to set up a new Thunderbird account for the same '@cox.net' address now hosted on Yahoo Mail servers.

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I have two email accounts on Thunderbird. One, the gmail account still works perfectly, but the other, a cox.net, has started today to not move and messages to trash or junk as set by the settings. This problem is across all my devices, PC, ipad and Iphone.

On March 14 I stopped being able to get my email. A message saying. "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox." What can I do? There is plenty of room on my computer and my server says all settings are correct