Thunderbird Support Forum

Every year I am required to update my university's net id password. Normally T'bird responds asking for a password update. Not this year; I am just cut off.

I followed all instructions from the T-help site. But it is impossible to update the "saved password." "edit" is not allowed.

When T-bird did ask me to connect via Google, see the screen shot, the next screen locks with a 403 error message, also attached.

I would like to continue to use Tbird, but this is making it impossible. My university's IT people had me download the T-bird again, but the problem persists.

Please advise soon.

Regarding having correct settings for smtp server...After working fine for a couple of years, in May my Thunderbird email client starting getting an error when trying to send email, requiring having to wait and retry multiple times to get the email to send without getting the timeout error. I spent a lot of time in May to resolve without success, then a lot more time this month. I have tried several different settings for "Authentication method" and "Connection Security" The smtp settings specified by my email provider, WOW, either don't match the Thunderbird options, or result in error. A different set of settings I tried seem to work, as well as a variation of what a WOW rep emailed to me in May. However I wonder if either of these settings cause any security issues to be concerned about--that is my main question now, since sending email seems to be working fine again.

1) The other week I set smtp server settings to Authentication method: Normal password Connection Security: STARTTLS That has been working fine for a couple weeks without error. However since WOW says they don't support STARTTLS is that a problem to specify those settings?

2) What one WOW rep specified in May on a screen shot with a handwritten note: Authentication method: Normal password Connection Security: None However when I specify "Connection Security: None" the only option allowed for Authentication method is: "Password, transmitted insecurely." Email seems to work without error with those settings. However is "Password, transmitted insecurely" a problem? Or is that OK? (Transmitted Insecurely doesn't sound reassuring!)

In multiple calls and hours of time with my email provider, WOW, they say they don't have any information about what the settings should be for Thunderbird, and despite their efforts have not been very helpful. Attached is some information they have provided on different occasions, or from the web site. Screen shot -- Outgoing Server (SMTP) Settings Standard POP3 Server information Email Server Settings

Thunderbird email is not recognizing my password - it has worked for years and tonight I cannot download mine or my husband's emails. It says my password does not match, but I have not changed it!

I have 6 gmail accounts which until last Thursday were all working fine on Thunderbird. However, I received an email for my main account from google telling me that they were switching on 2 step authentication, whether I wanted it or not.

After that imap stopped working for this 1 account. So I logged out of google for this account, and logged in again, using 2 step via phone. Still not working.

So I checked all my Imap settings with googles instructions, updated from the default smtp server, and still nothing.

Went back to google, and found I could switch off 2 step verification which I did. Thunderbird now partially works. I can download emails but when I come to send or save as draft, I get the error message as shown.

Windows 10, Firefox 91.4.0 (64bit)

TYIA

I am getting this error message when opening Thunderbird: Login to server imap.xfinity.com with username at @comcast.net failed. I need to reset my password for the imap server. Thanks, Kevin

/edited emails from public

How do I update my password to email on thunderbird? I don't have this window that appears and ask you to put new password in. I also don't have any password saved in "saved password".

Please help!

recently offered the Primary Password as simple security to all my programs. filled in my choice , wrote it down and put it "safe". now neither password nor backup can be retrieved. is there a recovery path?

it seems imay have excluded help by this foolishness? my i phone picks up emails...so far. maloona112@gmail.com Any suggestions welcomed. fairly immune to ridicule, I understand little about jargon nd clever stuff.

Hi I work for in a corporate environment and due to security policies our employees and staff members are not allowed to see their thunderbird passwords

This however is an issue considering that you can just go to privacy and security and select show passwords and get immediate access to all passwords. Primary passwords are not ideal either considering the employees can't know them as well and you need your pp to sign into thunderbird in the first place.

I have tried disabling the show passwords button by adding the pref.privacy.disable_button.view_passwords;0 setting to the config editor as a boolean and setting it to true but the 'Show Passwords' button is still accessible.

Is there any way of hiding stored passwords in thunderbird without having to log out of the account?

I have started getting lots of spam emails that Thunderbird is not identifying as spam. They go through to my Inbox. Thunderbird is identfying other emails as spam and correctly puts them in the spam folder.

Examples today are from Order-Shipment and Professional Who's Who.

Why is this happening and what can I do to stop it?

Under macOS Mojave and Debian Bullseye with TB 91.9.0 I cannot import a RSA 2048 bits public key. The error message just says "Error! Failed to import file." Nothing more in the error console. I checked the key with gpg --list-packets and there are no SHA1 digests (algo 2). I can import it without any error in my gpg keyring. Is this a known problem?

The key is (header and footer suppressed because the rendering is wrong, but the key has the correct "-----BEGIN PGP PUBLIC KEY BLOCK-----" header, followed by an empty line, and ends with the correct "-----END PGP PUBLIC KEY BLOCK-----" footer):

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Hi there, I created a self signed certificate for use with sending and receiving emails. However, when I try to send or receive I get the following error message: "Unknown Identity" The certificate is not trusted because it hasn't been verified as issued by a trusted authority using a secure signature." When I click "Confirm Security Exception" it just hangs. On the server side the error is: fatal bad certificate. SSL alert number 42 any suggestions would be appreciated. Thanks

Your site tells me that I have to go to the 'options' tab in order to change my password but there is NO options tab and no matter where I look I cannot find where password are stored or how they can be changed. I have windows 10. I've also tried using thunderbird on a different (windows 7) machine and can't get it to work at all. It's not exactly user friendly is it? I guess if you're a techie and love finding this stuff out then it's great but for a normal non-techie it's pretty hopeless trying to navigate around

I have TB 91. set to a pop server using SSL/TLS but got a message from gmx saying I will not be able to receive emails on TB AS IT USES OUTDATED SECURITY ... After the protocols TLS1.0 and TLS1.1 have been deactivated, the transfer of emails between your affected device or program and our GMX servers will no longer work; i.e. no emails will be transmitted to or from your GMX email account using TLS 1.0 and TLS 1.1. Third-party email programs such as Outlook, Thunderbird or pre-installed apps in which you have set up your GMX email account.We recommend that you only use newer devices and programs that support the latest TLS 1.2 or 1.3 encryption protocols and transfer your emails securely. How do I change this in TB to continue to receive emails please? M Hunt

Background: I realize that synchronizing a cellphone with Gmail accounts has great value for the vast majority of people, but it is a great annoyance for me. Gmail has loaded hundreds of email addresses into Contacts on my new cellphone. Since only a few of the entries have phone numbers recorded I would like to remove all the Gmail contacts from the cellphone and enter a very small number of contacts manually.

Question: Is there a setting in Thunderbird which severs a connection between Gmail contacts and Thunderbird contacts so I can delete them from the cellphone without fear of deleting them from Thunderbird. (I'll deal with Google Support to find out if I can sever a connection between Contacts on the cell phone and Gmail.)

Hello, I am trying to log into my thunderbird account from my home computer and it gives me this error message that maybe my username or password are wrong but I am sure it is correct . Can ou please help me