Thunderbird Support Forum

After clicking the Thunderbird to enter my email the whole system goes through connecte3d to uepat624@gmail.com then up comes a message from Thunderbird indicating "you may have too many cached connections use IMAP Advanced Settings to reduce cached connections" Then things continue on for probably 5 to 10 mins. sending login info, looking up IMAP, checking mail server capabilities, looking for folders, sending login, opening folder box, downloading

Eventually email inbox and messages come up. I can send, receive and send mass mailings but when you read a message and want to go back to the inbox you have to scroll all the little boxes at the top of the screen back to the one that says "inbox".

I need someone to remove the cached connections. Pat Blackburn

The Import from seamonkey does not work, it doesn't do anything, select it and the continue button does nothing when clicked.

Everything I have is in Seamonkey Mail (2.53.18.1) and I am trying to get them out. all I want is all my mail folders, don't care about the rest of the settings, all contacts are in my gmail , it's just all the mail folders

You cannot see from the screen shot but clicking the button does totally nothing, all the seamonkey folders are name & name.msf

Thanks in advance

Shaun

Running 115.5.0 and want to export my contact list to be able to use it in a spreadsheet. The export function in the Tools dropdown only allows for export of "accounts, messages, address books and settings to a ZIP file." What happened to the ability to export just the address book separately to a csv file? Please help. Thank you.

Scheduled send is a prominent feature of nearly every online email client. I don't understand why Thunderbird, the most fully featured desktop email client doesn't offer scheduled send and has to rely on a third party add on to offer this feature? Thanks for your help!

I'm using Thunderbird 115.8.1 (64-bit) on Windows 10 with IMAP, a gmail account, all folders are set to sync offline.

Two days ago someone sent me a message with a couple of attachments, I read it, it was downloaded ok.

Today, working offline, I try to read the same message and I get "The Body of this message has not been downloaded for offline use".

Searching for this problem online is insanely frustrating as there appears to be an infinite number of explanations online telling me how to get the message body downloaded. It WAS downloaded, I was looking at it two days ago! This has been a common problem in Thunderbird for me for several years now. Messages are downloaded, read, I go offline, they are still there ok, then a few days later they mysteriously say "The Body of this message has not been downloaded for offline use".

Fragments of the message bodies appear in search results, even at the same time as trying to read the messages gives me "The Body of this message has not been downloaded for offline use." It's in there somewhere, I can even find the entire message body by searching the data files in the profile folder, but Thunderbird THINKS it's not downloaded.

I need to work offline a lot, and any help would be very much appreciated.

Thank you for your time.

When installing 115, I get to a page that says "Just one more step! Finish installing, and start enjoying Thunderbird." But there is no "Finish" or similar button. What do I do?

Hello. I was searching my Inbox for e-mails I knew I had, but they weren't showing up! After doing a general search, I found the e-mails in the search results. Then, I clicked "open in conversation" and they were all there and labeled with "Inbox" or "Sent" folder, respectively. So I right-clicked and selected, "open in containing folder", but it didn't work! The "containing folder" opened [i.e., the Inbox], but didn't show the e-mail! So then I searched manually by scrolling in the Inbox to the date of the "hidden" e-mail -- yet it wasn't there!

(In other words, when I did "open in conversation" from the search results, it showed the conversation, but I can't actually see the e-mails in their containing folder!) Besides for this problem, but I think there are a lot of other e-mails that are "hiding" in this way as well. What should I do?

Thanks for any help you can provide!

Sincerely, Jonathan Rosenberg

I use Thunderbird to get my COX and Gmail emails. When Cox moves to Yahoo what needs to be changed in Thunderbird to get my emails? Below is what came to me from Cox: The countdown has begun and your Cox email will transition to Yahoo Mail in about a month. Rest assured, knowing you'll keep using your same Cox.net email address, messages, folders, contacts and calendar!

After the move, Yahoo Mail will become your email provider and Cox will no longer manage or support your email services. Yahoo Mail will make sure you stay connected by protecting your inbox with 2-Step Verification, Account Recovery Email and Phone Number, 1,000 GB of free storage and more.

I recently (on the 28th Nov '23) updated TB to the latest version. It was so awful though that I uninstalled it and reinstalled version 60.9.1. However, now my address book is empty. I did have an old csv file which I was able to import, but it's quite old and missing a lot of addresses added more recently. Where did the saved email addresses go? Are they likely to still be out there somewhere? Thanks, Ian

Hello, Experts:

First up, I'm a happy user of Thunderbird with some years of experience. I make use of filters, and up until about 2 weeks ago they all worked. Now two of my filters (not all) have stopped working automatically, and I have to go to Tools/Message Filters and run them manually.

I'm on TB 102.15.1.

I have deleted the non-working filters and re-created them. No change in behavior.

I would NOT like to de-install/re-install TB because it's a good deal of work, and TB is a critical system for me.

That said, I keep a laptop computer for travel, and the filters work on that platform. IS THERE A WAY to copy a file or folder over from the working laptop onto my desktop machine, where the filters have failed?

Thanks in advance, Bob

I want to uninstall thunderbird but i keep getting the reboot message saying the laptop needs to reboot after upgrade.It is also set as a default mail on sending any emails with attachments as PDF.Have tried rebooting laptop many times to no avail. Am not computer literate

Several of my message filters do not run automatically. The "Filter Log" shows only one of the 49 active filters running. That one filter does not run with predictable results.

I am receiving 10-20 inbound messages per day that may well contain malware or spam. These each have a "ReturnPath" of "<>" and an "AuthenticationResults" that contains the string "dkim=none".

I am attempting to somehow identify and discard inbound messages whose "ReturnPath" is "<>" and whose "AuthenticationResults" contains the string "dkim=none".

I've made several different attempts using several different filter instances. Each works as expected when run manually from the pane that appears in response to tools->"Message Filters". Each of these invocations appears in the "Filter Log" when run manually

I see no evidence that any run automatically, even though I have clicked the checkbox to turn them on. I've tried setting the "Getting New Mail" dropdown to both "Filter before Junk Classification" and "Filter after Junk Classification" with no apparent difference in behavior.

I've tried turning on the "Periodically, every 10 minutes" option with no visible impact.

Many or most of my rules apparently work fine, because each moves a specific message from my inbox to a designated folder. Those moves all happen -- and yet the "Filter Log" shows no record of any of them.

I am running Thunderbird 115.9.0 (32-bit) on a Windows 10 Pro system. I'm a senior developer with more than four decades of professional development experience. I'm very familiar with rule systems.

My email provider is Rackspace, and their technical support is not responsive. This volume of spam/malware is making my email client unusable.

I am eager to pay a monthly support fee -- either directly or through any of the many online payment options such as "buy me a coffee" and such -- in exchange for effective technical support. I have been unable to find any such providers for Thunderbird.

I understand that this is a community of volunteers and I appreciate your attention. I invite any suggestions for workarounds or fixes.

I have set up a number of Message Filters to automatically run when new email is recieved. None of the run automatically on new email. This is frustrating on it own however I can’t even run them manually on individual filters for the inbox. I have recently moved to Thunderbird for my primary mail client from Mac Mail and definitely like it better, but filters not working and working perfectly in Mac Mail makes it difficult to switch over completely.