Thunderbird Support Forum

Dear sirs,

I believe that Thunderbird is one of the best email client programs available. This believe is the reason that i am trying to migrate to your email software. Sadly i have been experiencing a some dificulties on my main machine. I’ve tried for several times configurating the email on thunderbird, with sucess. The problem resides on every time that i close the program or restart my computer my email account vanishes from thunderbird. I am using an exchange2019 mail box. Could you please help me out with this situation.

Besr regards, Joaquim Nunes

I have suffered a total hard drive crash. Fortunately, I had a complete disk image saved to iDrive. After many hours, I was able to find my profile in the appdata and watch yesterday as my 10000+emails (approximately 10 years of emails!) streamed into my new PC from my Comcast/Xfinity account. However, when I went to access my TB account this morning only a small percentage of the emails that downloaded yesterday were accessible. My TB email account is essentially the file drawer of my life. I want and need to be able to access all 10000+ on a daily basis. What did I do wrong? How can I fix this. Thank you so much!

I have a folder set aside for a non-profit I volunteer for. I want to backup all those emails separately so that they are 'easy to access' - it's a regulation. How??

I created my email signature and saved it as an HTML file. When I add it in my account settings, it displays the logo I have as a blank box. It also adds extra spacing in between each line. How do I get it to display the way I saved it?

TB no longer will start. It just hangs and when I go to it on my Mac I see a spinning disk. That never changes and eventually, after hours, I must force quit and report it to Apple. I receive no messages or error codes.

We have been using Thunderbird with a Cox email account. Cox has just transferred all its customers to Yahoo. I want to use Thunderbird with Yahoo. How do I set that up?

HI Mozilla,

I logged in my email account via thunderbird yesterday 04/16/2024, and all the emails retrieved since 03/16/2024, it looks like only 1 month emails retrieved. My email account set up on 02/27/2024, but I don't get all the emails from 03/15/2024 to 02/27/2024. I used pop - hwhzpop.qiye.163.com 995 and smtp- hwhzsmtp.qiye.163.com 465 to log in Foxmail server successful, and pop-pop.qiye.163.com 995 and smtp- smtp.qiye.163.com 465 to login outlook server successful. Could you help me to fix this issue? attached screenshot is the 1st email of 03/16/2024 retrieved.

thanks

Sean

Hello, I use Thunderbird portable. I imported as Imap an existing account at Infomaniak.com but all the personal folders and subfolders were missing. No problem, just right-click on the account and choose "subscribe" ("s'abonner" in French), ticking all the proposed folders. So in IMAP it works, but if you set the account as Pop3, the "subscribe" function doesn't appear. I need Pop3 for an account to be imported into Thunderbird. How can I do this ?

Thanks for your help !

Have used a Onetel e-mail account for a number of years.

Occasionally, the outgoing server drops out so messages can't be sent only received.

When trying to reconfigure with correct port numbers etc it will never reconnect straight away and there is always a long process to get it up and running again which always seems different every time.

I can never manage this by myself and always have to get help in. This has baffled the best brains in the business so any help or advice gratefully received.

Hello, I have two email addresses, one personnel, one business. The other night, Thunderbird asked me to download an update. Since downloading the update, all my business emails and subfolders are gone and have been replaced by my personnel email address and subfolders. (in the left hand pane - pic attached) The business emails and subfolders are on my main server yahoo, but are not on my Thunderbird program. Can someone help me to recover the business email address emails and subfolders? Thank you.

V 115.9.0 (32-bit) Good day, I have K9 as my mail client on my Android phone. In K9 there is the possibility to display all incoming mails of my different IMAP accounts in one folder (Common inbox). Is it possible to set up such a folder in Supernova? Thanks for detailed instructions Stefan

4 of my many T.Bird email folders somehow lost their email contents (about 50 emails). I have an older T.Bird email backup and want to only reload the 4 empty folders using the backup. I want to keep any emails that may be in my other current folders but not in the backups. I am not sure how to do this.

If I copy the same named T. Bird email root directory [b0mdofvn.default] back up folders into the current email root directory, I see the replaced emails very briefly and then they self delete, leaving the folders empty.

How do I fix this?

I cannot receive certain emails sent by interactive brokers which is trying to verify my profile and information on file. They told me to contact my email provider.

I use Thunderbird to get my COX and Gmail emails. When Cox moves to Yahoo what needs to be changed in Thunderbird to get my emails? Below is what came to me from Cox: The countdown has begun and your Cox email will transition to Yahoo Mail in about a month. Rest assured, knowing you'll keep using your same Cox.net email address, messages, folders, contacts and calendar!

After the move, Yahoo Mail will become your email provider and Cox will no longer manage or support your email services. Yahoo Mail will make sure you stay connected by protecting your inbox with 2-Step Verification, Account Recovery Email and Phone Number, 1,000 GB of free storage and more.

I'm looking to migrate from IMAP Rackspace to Microsoft 365. At the moment, we are setup in Thunderbird but since Rackspace can only handle 25GB of emails and most of my users had to archive their emails locally through Thunderbird. Just checking tool that we can use to migrate the exported archive emails from MSF to PST file so it will be compatible with outlook once the migration is complete, or is there a better option rather than converting them.