Thunderbird Support Forum

The email address that I have used ever since email began has been [edited] @qis.net. Unfortunately, the inbox storage space on Quantum Internet Service (QIS) is only 1GB. I use Thunderbird for emails (recommended by QIS). The account with QIS is an IMAP account.

Yesterday at 4:40pm my inbox became full even though I have moved a bunch of the emails with larger attachments to offline folders within Thunderbird. That's when the nightmare started. No incoming emails can get delivered at this time. Have been in contact with QIS (I personally know everyone there including the owners. They're good people) It seems that we do not have a way to get into the inbox and remove files from their server (s).

After working all night trying to sole this mess, I have set up a new email address to maintain a form of communications on a major engineering project.

The new email address for me should be changed to : [edited] @gmail.com

Please make this change at Firefox. When I try to login on Firefox, it sends a code to the old, non-usable email address. Since the inbox at QIS is full, I can't read it to get the code to respond. If the code can be sent SMS to my cell phone, that would be fine. [removed phone# from public support forum] is the number to use.

I hope all this makes some sense at your end. I am not a guru with this stuff and a very dear friend of mine who was an "IT guru", as I called him, has passed away about 1 year ago.

I appreciate any help you give.

Richard Slechter

All I get now in my emails are links to the mesages received. This has changed suddenly within the past few weeks. If this can't be staraightened out I will change to another email provider.k

Salve, mi sono creato una rubrica di contatti mail solo su thunderbird. Ho nel frattempo cambiato PC. Come posso copiare o trasferire la rubrica dei contatti dal vecchio PC al nuovo PC? Grazie, Gianfranco.

I can not get emails anymore. They just suddenly stopped coming in. I can go to my ISP’s website and see my emails but can not get on Thunderbird. I suppose there is a problem with my account configuration but I don’t know what. Any idea what settings to check?

Since yesterday I am unable to receive mail. When I send a test email the message below comes up. Your message was sent but a copy was not placed in your sent folder (Sent) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent...

I have searched, read and tried all fixes on this topic already provided but nothing has worked.

Thanks in advance.

How do I get mail from the 'sent' folder on an old laptop into a new one? I have migrated old received mail and contacts to the new inbox no problem.

Using the export tool is no use - the Zip folder it creates titled 'Thunderbird_profile_backup' is corrupted and nothing can open it. I manually copied all files into an external drive and opened them in the new Thunderbird. That imported contacts but not mail from the old 'sent' folder. How do I get all those old sent mails out of the old device?

Dear Thunderbird Support Team,

I hope this message finds you well.

We used Thunderbird for our email services. As part of our current operations, we need to access the past email history of Don, a former employee whose email address was don@polytechfibers.com.

Don has since left the company, but it is crucial for us to retrieve his past emails. Could you please assist us in accessing his email data?

If you need any further information or have any questions, please do not hesitate to reach out.

Thank you for your assistance and cooperation.

Please reply to josh@polytechfibers.com

Best regards,

Josh Heo Polytech Fibers

Hi When I send an email they are not going into my "sent" box. They are going into a folder with both my email account addresses i.e. if i send an email from my email account sandy.bell3@bigpond.com it goes into a folder of that email name & the same for my business email account it goes into a folder named csb.wandpc@bigpond.com which came up that obviously was created by you. I would prefer them to go into my proper "sent" folder. How do we fix this. Many thanks. Sandy

My email address is [edited] @roadrunner.com Since early May, I haven't been able to get emails because I keep getting asked for a master password. I don't know it - I don't remember ever having to create one. Please help.

Good morning, I would like to ask you about differencies (0 messages vs. 4 message) in search in TB vs. Outlook. Please see in attachment. Can you help me with this problem pls? I use IMAP settings in both email clients. BR Tibor

I was able to use items saved in my template file yesterday. This morning there are ZERO saved templates. I recreated 1, but I had 50+. Am I out of luck retrieving, and if yes, is there a way to stop this in the future?

In earlier version of Thunderbird I could type in the name of a sub folder address book, Thunderbird would recognize it and add all the entries automatically. Now, in the new improved version, this doesn't happen and the only way I can see of adding the names is to manually select and add all the members of the book. Is there a way of getting Thunderbird to add the sub folder members automatically as before?

Shaw e-mail has stopped working after years without issues on T-Bird. (G-mail still works) I use Shaw.ca e-mail, and recently have been getting a pop up error message. the error message reads 'The IMAP server imap.shaw.ca does not support the selected authentication method. Please change the Authentication method in the Account Settings Server Settings'. I have read online that the AuthO2 method is upposed to work, but it does no. Acckk - help anyone?

Basic UI: my wife had three message windows showing but not the main inbox. This is running on a Mac. Cmd-1 in any of the windows did NOT display the Inbox. AND THERE AREN'T ANY MENU OPTIONS THAT ARE APPARENT TO BRING UP THE MAIN WINDOW! What?! Can someone tell me how I'm supposed to bring up the main window with my message list if it isn't already showing? (And please don't tell me to go to Settings. That worked, indirectly, but it's the least intuitive approach I think I've ever seen.)

Seriously, this was frustrating and embarrassing, since I recommended Thunderbird to her.

Hi, No matter what I do I cannot send an email. I use spectrum and they say it is a Thunderbird problem and will not help. I have used Thunderbird for years with no problems and one of my computers does work. But this computer will not. Here is the error I receive: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout002.msg.chrl.nc.charter.net cmsmtp 108.147.228.33 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130. Thanks, Charles