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email password not working

Hi There, I have been using this email under enquiries@chrystalsshortbread for many years and have not had any issues. When I go into my email all the emai… (read more)

Hi There,

              I have been using this email under enquiries@chrystalsshortbread for many years and have not had any issues. When I go into my email all the emails are there however it is not downloading any new ones or letting me send any. A warning has come up saying that my password has failed. I have had the same password for years with out an issue. I'm prompted to enter the password but it is rejected and then it prompts me to enter a new one but it doesn't Like that either. 

Please help!

                            Kind Regards Rory Mackinlay.

Asked by rorymackinlay 3 months ago

Last reply by david 3 months ago

Outgoing mail identified as Spam

Trying to forward an e-mail from the UK National Health Service results in message: Sending of the message failed. An error occurred while sending mail. The mail server… (read more)

Trying to forward an e-mail from the UK National Health Service results in message:

Sending of the message failed. An error occurred while sending mail. The mail server responded: Message detected as spam. [1709223430-338018].. Please check the message and try again.

How do I overcome what is obviously incorrect feedback? My TB mail client and server did not detect anything during receipt. There do not appear to be any client-based TB detection tools where I can identify suspect content or the particular server.

Asked by BSM1 3 months ago

Last reply by Matt 3 months ago

how to keep my domain email in gmail

I have a domain of my business name thus the mails sent to me are arriving to the hosting company of my domain. However since the space they give is limited to 100MB I di… (read more)

I have a domain of my business name thus the mails sent to me are arriving to the hosting company of my domain. However since the space they give is limited to 100MB I divert the emails to my gmail account (xxx@gmail.com). it was ok for years however recently gmail added SPF and DKIM protocols which my host doesn't have resulting that senders who send me an email to my domain email receive error messages from gmail. How do I continue to keep my business email and at the same time use gmail ?

Asked by HH 3 months ago

Last reply by david 3 months ago

Cannot sign in with my original password.

Yesterday I set up a new password. Then said sending a code. Cannot get the code as I can not get messages or send out messages on your site. My other device is my pho… (read more)

Yesterday I set up a new password. Then said sending a code. Cannot get the code as I can not get messages or send out messages on your site. My other device is my phone to get a code. I am only in your site as I kept clicking the screen several times and you popped up. Forgot my original password. I am getting your messages on Spectrum Webmail. At the end of January I could not sent out an email; then could not receive an email. Was working fine up to then. Do not know what happened. Just want to get back on Thunderbird as I have important folders and my contacts.

Asked by Lois Grof 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

where are the junk filters stored when I identify a message as junk

Lately I have been getting a lot of spam and have identified all coming into my inbox as spam. Now many are automatically moved to junk mail box and that is a good thing… (read more)

Lately I have been getting a lot of spam and have identified all coming into my inbox as spam. Now many are automatically moved to junk mail box and that is a good thing. Unfortunately it also seems to be slowing Thunderbird down. I am afraid that many of the "Filters" generated may be duplicated. Is it possible to see them and maybe edit them to reduce the impact on my system?

Asked by KuchleiT 3 months ago

Last reply by christ1 3 months ago

ARRGGHHH

WTF did you guys do? I updated today, and now it's asking for passwords continually, and it's not even showing all the emails. I've entered passwords for each account 3… (read more)

WTF did you guys do? I updated today, and now it's asking for passwords continually, and it's not even showing all the emails. I've entered passwords for each account 3 times already and it won't stop asking.

How do I get the previous version back?

Asked by thermalstuff 3 months ago

Last reply by Matt 3 months ago

Read a deleted account emails

I would like to access the emails I received and sent under an account that no longer exists. All the data is still local, in my profile and I can see a partial preview o… (read more)

I would like to access the emails I received and sent under an account that no longer exists. All the data is still local, in my profile and I can see a partial preview of the messages when I run a search in TB, but double-clicking on one of those only returns a blank page. What's the best way to read those ghost messages ? Thank you for your help,

Asked by JBS 5 months ago

Last reply by christ1 3 months ago

Forgot my primary password.

I recently downloaded and installed Thunderbird but forgot my primary password. Have tried the solutions available at the Mozilla website with no luck. I have also dele… (read more)

I recently downloaded and installed Thunderbird but forgot my primary password. Have tried the solutions available at the Mozilla website with no luck. I have also deleted the program and my Mozilla account, and started over from scratch. Still no luck.

Asked by Martin Rose 3 months ago

Last reply by david 3 months ago

thunderbird

Witam, Nie otrzymuje wiadomości od konkretnego nadawcy. Jak mogę to odblokować ? Jest to dla mnie ważny klient i muszę otrzymywać od niego maile. pozdrawiam, Paweł … (read more)

Witam, Nie otrzymuje wiadomości od konkretnego nadawcy.

Jak mogę to odblokować ? Jest to dla mnie ważny klient i muszę otrzymywać od niego maile. pozdrawiam, Paweł Siedlecki

Asked by Paweł Siedlecki 3 months ago

Last reply by sfhowes 3 months ago