Thunderbird Support Forum

I erased my password on an gmail account in thunderbird, I changed it in gmail. when I start thunderbird it asks for the email account instead of just the new password. I fill in the email account and it sends error 400 back to me.

In TB 115.1.0 (64-bit) on Windows digital signature are maked as not valid for an unknown reason. This happens at least with emails send from Outlook clients. In TB 102.14.0 (64-bit) on Windows this digital signatures were shown as valid. However, digitsal signatures of emails send from other clients (e.g. Thunderbird, Nine from 9folders) are shown as valid.

All messages I receive from "nytdirect@nytimes.com" are being identified as spam. I have added this address to "collected addresses" and enabled the option in junk mail settings but it still is identified. My DKIM extension reports that DKIM is valid and signed by NY Times. SPF is a pass and DMARC is a pass. I have enabled adaptive junk filtering and each time it comes in I click the "not junk" button.

I have enabled the adaptive junk filter logging but the log is always empty. Messages from other sources seem to be ok. My messages are being forwarded to me from DYNU's message forwarding service.

Any suggestions on what I can do will be greatly appreciated. Thank you

Hello, after updating to the latest version of Thunderbird 115, there is a problem that during the print preview, unnecessary free space is generated (an email normally has 3 pages in the reading view, and on the printout there are 6 pages, including 3 almost empty). I am attaching an example of an e-mail that does not contain personal data but there are unnecessary spaces.

Attachment: https://1drv.ms/b/s!AsRIN2or67khpd9voSdd1MtJJq1uZA?e=RvbB1a

Please help

In Thunderbird 1153.1 (MacOS), it appears that the "Delete" button next to the header information on a message whose content display is blocked per privacy settings is applied not to that individual message but rather to the folder containing it. There's (fortunately!!) a confirmation dialog warning that that entire folder would be deleted unrecoverably, but it seems non-intuitive and dangerous that the button's scope should change depending on the content display status. When the content is displayable, the button applies only to the individual message, as I'd expect.

Previously one could tap view, and see exactly all the transmission details of emails, especially spam or phishing, and I could highlight, copy and paste to send to SpamCop or phishing.gov.uk so the sender could be traced and blocked. This feature seems to have gone with the new update. Sorry if thick but am 79 yo Geri. Cheers and thanks

Hello,

I am using the latest stable release of Thunderbird client on Windows 11 and just today it's been asking me multiple times for a password to my Outlook account. I have kept adding a one time app password through the official Microsoft website under account management but it's been asking a few times that it needs a password.

Do you know if there's been any outages to the Microsoft servers or what this issue could be related to? Is there a way I can send any logs directly to you that might help find the issue?

Thank you for your time.

A browser window pops up and there's a Microsoft logo: We can't sign you in Your browser is currently set to block cookies. You need to allow cookies to use this service.

https://login.live.com/ is the URL in the mini-browser window.

This all worked in the prior version, something changed in 115.3.1 (64-bit)

Firefox is the default browser. I tried it with Edge as the default browser, same problem. It didn't used to pop up a window to login.

Hello! I'm having problems with setting up my yandex account in Thunderbird. App password is absolutely correct. The most curious thing is I was able to setup another yandex account, but now I can't setup the second. I asked yandex for support, but they told me to ask you for help. Could you help me please?

I have two Mac systems. An M1 2020 MacBook Pro and a 2014 Intel Mac mini, macOS Monterey on both systems. I use the email client "Postbox" which is based on Thunderbird. When I saw the announcement for Thunderbird 115 Supernova I thought I'd give it a try. Installed on the MacBook Pro, played around a bit but ended up uninstalling it. Now on the MacBook Pro, I keep getting the attached image where the email body should be. It only happens on the MacBook Pro, so I'm thinking it must have something to do with the Thunderbird installation/removal. What do I have to do/delete/change to have this go away? Thanks.

Hello,

I set up a master/primary password, but it isn't being accepted. How do I reset it or get rid of it completely for Thunderbird? I've tried uninstalling the program, rebooting the computer, then reinstalling Thunderbird, but the password request continues to pop up.

Thanks!

Hello,

All of a sudden, this morning, my Thunderbird (102.12.0) will not sync my Office365 account's inbox via IMAP. I get the error message that

The current command did not succeed. The mail server for account [my university account] responded: User is authenticated but not connected.

A couple of seconds later, the above message is replaced by:

Server outlook.office365.com has disconnected. The server may have gone down or there may be a network problem.

The problem occurs on my laptop and on my desktop. I am sure all my settings are correct. I have read the entire thread here: https://answers.microsoft.com/en-us/outlook_com/forum/all/thunderbird-imap-responded-user-is-authenticated/062a82f6-e678-4462-88b7-dd6cc318386f

I have disabled IPV6 as instructed in the preferred answer: advanced config > network.dns.disableIPv6 = true.

I have also added network.dns.ipv4OnlyDomains = office365.com (I also tried outlook.office365.com).

I am using Kaspersky One antivirus. When I installed it, I had to add Outlook in the trusted addresses, as it wouldn't let me send email, but after I did, Thunderbird was again working as expected (this was two months ago). I am adding this detail just in case it is somehow relevant.

I am not sure when Thunderbird updated to 102.12.0 or if this is in any way related to the problem.

Meanwhile, I can sync incoming mail in my Gmail app on Android. I saw that the IMAP setting there uses port 443 instead of 993. When I tried setting 443 in Thunderbird, it simply took too long to connect to the server and timed out.

I don't know what else to try. Hopefully, you can think of a solution.

I'm trying to set up Thunderbird as a client for outlook O365.

We use PIV cards for authentication.

When I try to add the account, a pop up window comes up asking me to authenticate. Thunderbird does not play well with PIV cards, so it doesn't go through (the card works well with Chromium but not Firefox).

I tried installing the Owl for Exchange plugin, but when I try to add the account, the pop up window to authenticate closes quickly and I see a message saying "gMsgWindowList[msgWindowHandle] is null".

Any advice? Alternatively, is it possible to configure Thunderbird to use Chromium for authentication?

Since having to change my Microsoft Account Password recently, Outlook.com in Tbird Ver.102 now asks for the password each time I open Tbird (which I successfully provide). My oher addresses (including Gmail) operate normally without login requests. I considered selecting "Yes" when invited to add the PW to the Tbird (?) Passwords Safe. but am noting the many Support Discussions about problems apparently associated with it. Are there any comments and/or Tbird Settings that I should ensure are properly set before I contemplate getting myself into yet another problem?

settings for smtp server for cox.net account using Thunderbird server name smtp.cox.net port 465 but I have also tried 587 connection security STARTTLS no authentication method user name hklesserjr

settings are the same for account using Outlook, which does allow me to send emails

I use both Thunderbird and Outlook for my cox.net email account. I can receive incoming emails using Thunderbird but cannot send emails, and I can both receive and send emails using Outlook. The server settings are identical for both Thunderbird and Outlook - imap with STARTTLS and port 993 and smtp with STARTTLS and port 587. When Thunderbird is unable to send an email, I get a balloon that indicates that the smtp server cannot recognize my email address, which is hklesserjr@cox.net.

This is an ongoing problem and it has been around for years. I know it existed in 102 and also now in 115. That is that despite the Junk Settings being set to "Delete them" under the checked statement "When I mark messages as junk", they do not ever get deleted. I have to manually delete items marked as junk, which is mostly accurate. So in my inbox, I just see a multitude of items marked as junk each morning until I re-sort by junk status instead of date and then easily delete them and then go back to sort by date.

I changed the password of one of my emails when trying to configure it for my phone. I forgot that it was set to 0auth2. So now I have changed the password and can open the Gmail, account online OK, but I can't find how to go back to the 0auth2 password. 0auth2 is still set in Thunderbird but I have no idea what the old 0auth2 code was. How can I update it to work again?

I've changed my ISP's mail server password, and it's correct in Saved Logins, but I can't send mail because I need to change the SMTP password. My SMTP account is listed correctly, but it doesn't appear in the Saved Logins list. So I can't update its password. How can I get my SMTP account added to the Saved Logins list?

Thanks in advance for your work on this.