Thunderbird Support Forum

It is 5:46am Sunday morning here in Southern California and again after 3 days of calling Ionos I am not receiving emails sent to me using Thunderbird 102.0.3 especially Spam emails I would like to block and mail in sub folders having saved emails. And this morning I cannot send emails from my TB account. This has been going on for a few days. Back a few days ago I would receive junk/spam mail and add those emails to block list using TB. Now those emails stay in Ionos site mail account and are not forwarded to my TB account. I cannot send emails from my Ionos site when using TB. Why is this a happening and how to fix it. Thanks

Hi Just changed computers and have Thunderbird 102.8.0 64bit installed. All emails present and correct. Trouble is all my addresses are gone. I backed it up from the old computer using MozBackup. I know its old, but not sure how else to do it. Anyhow, although everything else came across from the back up, the email addresses didnt. I thought it might be in my Google account, but that seems to just have all the names but no addresses?? Any ideas??

A month ago, I decided to give Thunderbird a try as my email client coming from MS Outlook.

I used the import functionality to import my from my Outlook installation's .pst files.

Everything seemed to work and I have been using Thunderbird for a month now.

Today however, I required to look up past sent emails. The Sent folder is there. It imported and the messages are there. Unfortunately the "From" and "To" fields have had their email addresses replaced with just the person's name. This is not consistent but is true perhaps 80% of the time.

The From field of course just has my name The sent field in most cases only has the recipient's name, though there is the rare email that does show the email address.

Is there a method to correct this?

Thanks in advance.

I set up thunderbird email account on my computer and my iphone. I can only send and not receive emails on my computer account and I can only receive and not send from my phone account. When I try to send emails from my phone the email bounces to my outbox where it sits and I get a message that says "Cannot Send Mail The sender address was invalid" I think something was off in the initial setup because this problem has persisted from the beginning however I cannot figure out how to fix it. Need help please so that email sends and receives from either location: computer or iphone.

I keep getting an error message (see uploaded image) that says Thunderbird can't update to the latest version and to download it manually. When I look at the About for Thunderbird, it says it already is the latest version (see uploaded image). So, I ignored that error message the first few times, but when it kept appearing, I downloaded and installed the update (after backing up the Profile folder in case of mishap; see uploaded image). It said it was installing and then the Install box disappeared (it did NOT say "You already have this version" and stop installing); I assumed it had finished (although, it never asked me to do anything, even though the error message implied I'd need help, and I couldn't see any difference in Thunderbird after it finished). Today, I got the error message AGAIN (even though I updated yesterday). What does it want me to do? Is it updated, or not? I'm confused.

Upgraded to v102 yesterday, and am really annoyed with the way so many things are behaving differently.

Latest annoyance is that when I'm looking at a folder, and archive an email (by pressing A if that makes any difference), TB then highlights the next email down, which is fine. However, it seems to think I want it to open the email, and so pops up a window to show me the message.

Can I stop it doing this? It never did this before, and I really don't want it popping up email windows without asking me. I just discovered about fives windows, all showing the same email, all hiding behind my main TB window.

Thanks for any help. In case it makes any difference, attached is the only bit of the settings that looks like it might be relevant. Can't see anything there that would control this though.

Thanks

Hi,

I installed TB on my laptop but i can't setup any email: i tried gmail, yahoo and ik with the same negative result. I'm on setup page, write email and password (remember password check marked), then google page opens for verification and i allow TB to everything. For Google is ok and i received an email that confirm TB is allowed to see, modify etc but in TB error says: "Unable to log in at server. Probably wrong config, username or password" but if it was wrong i can't be log on Google. About configuration, that is automatic, i have this:

Incoming server Protocol: IMAP Hostname: imap.gmail.com Port: 993 Connection security: SSL/TLS Authentication method: OAuth2 Username: mine Outgoing server Hostname: smtp.gmail.com Port: 465 Connection security: SSL/TLS Authentication method: OAuth2 Username: mine

Same problem with other email account I've try to find a solution by reading support but... Someone can help me?

Computer crashed. Trying to reinstall thunderbird. Thunderbird does not recognize configuration info for my roadrunner email. Thunderbird is working fine with that email on my other computer.

I have just installed Thunderbird to my new (Widows 11) computer while still keeping it on my old Windows 10 one. But when a new email arrives and is opened ON ANY ONE of the Thunderbirds, it does not come to the other. But it still arrives to both my ANDROID phone and tablet, and still exists on the server. Seems like only ONE Thunderbird can retrieve emails, which doesn't make sense. Any help?

My PC had a sudden and total crash just recently and left me no option but to wipe the drive and do a clean install of everything.

After I had put Windows 11 back on plus other software, I reinstalled Thunderbird as well.

However it will only download emails from the reinstallation date and nothing prior.

Any advice on how to rectify this?

Is there perhaps something in SETTINGS that I need to look at?

I did this many years ago on an old PC but don't remember how. I have a new laptop and I'm trying to import my Outlook PST archive to TB. It contains 30 years of important emails. I'm trying to get away from MS's Office - it's become too expensive.

I tried to use TB's tools>import>import from Outlook but I get an error message saying "no profile is found".

Can I do this within TB or do I need a 3rd party app? If so, is there a reliable one?

Thanks in advance.

System is win 11, latest TB, personal gmail account of long standing. I want to use TB as my email program for gmail. After installing TB, it asks for my gmail login and password, and recognizes the account, defaulting to IMAP, Oauth2, etc. When I press "done", I get a google screen saying that TB want authorization to access gmail files. But when I press "allow", the TB page shows an error message under the password field reading "Unable to log in at server. Probably wrong configuration, username, or password." I understand it is looking for my gmail username and password, and these are correct. I have tried this many times, including with variations: removing and reinstalling TB, creating a pw just for TB in gmail (subsequently deleted). I have read all of the gmail installation help notes at Mozilla. Most relate to a 2022 change in gmail re Oauth2. Nothing helps. Any advice?

I want to move TB from a win 7 machine on the C: drive to a win10 machine on the E: drive. I downloaded a fresh copy of TB to the win 10 machine and installed it in the D: drive. Completed set up and can send/receive emails. I copy/paste the profiles folders using a usb stick, putting it in the same folder on the D: drive as TB. However, TB doesn't see it. In Troubleshooting help, Environment variables, it clearly shows the roaming folder as C:, while the program is clearly D:. What have I done wrong and how do I correct it please? Screenshot of Environment variable below.

The problem is that after the download of the 115.01 version it has not been possible to register properly my "name"@arcor.de account with the email provider via imap.vodafonemail.de from Thunderbird . With imap.web.de there has been no problem. Strangely, it is possible to send emails via smtp.vodafonemail.de from Thunderbird although these sent emails are not shown neither in Thunderbird nor in the Vodafone email app. Incoming emails are properly shown in the Vodafone email app but not in Thunderbird.

Can someone tell me a step by step method of moving the profile folder from the c drive to the d drive? The reason is that I am migrating to a new computer as the c drive in the old computer is full and I don't want to fill up the c drive in the new computer. Thanks Julian

Hello all!

Me and my colleagues are using Thunderbird already 5-6 years. We are very happy with it!

Until Supernova ... It was like a jam full of "flavors" ... however ... All my colleagues use it ( I don't know how?, in my opinion they just don't give a ****, or exist on other planet ) ... except me and one other person.

ON QUESTION !

So on 1st PC updates are disabled in Registry via "DisableAppUpdate" and there are no signs of this Supernova! On 2nd PC is just like this, but on 22.03 thunderbird updated itself! Steps that I made are these :

1. Deleted compatibility.ini 2. Downgraded to 102.15 3. Created distribution folder with policies.json (will copy text below the post) got them from : https://mozilla.github.io/policy-templates/ 4. Renamed updater.exe 5. Created more registry entries /// "AppAutoUpdate"- 0, ExtentionUpdate - 0 6. Uninstalled maintenance.exe

After all this thunderbird is working just fine. I restarted PC several times, made a shutdown - all OK. Until the next morning. And every morning I just added more settings I founded in internet until I ended here. Today is day 4. And same again ...

Please for some help.

Best Regards,

I cannot complete the integration of my working Gmail account with an established Thunderbird (V.102 in Win10 on PC). It may to be a problem in setup?

My Tbird works with an IMAP waitrose.com (inherited) address supported by my plus.net provider - who is closing all email provision on 30 June. I am assuming once Gmail is operable, I will ensure that everything is backed-up then convert waitrose.com to POP until it is withdrawn (unilaterally), leaving my existing folder-set as history - unless you have any comment on this approach?.

Not having found a sufficiently clear step-solution to adding Gmail, despite searches on Mozzilla Support and a most explanitory report on 'Recovery & Management - How To Import or Export Gmail Email To Thunderbird - https://www.recoveryandmanagement.com/export-gmail-email-to-thunderbird/ - I would like to ask if you might recognise and solve the following for me:

I have progresed to Account Settings - Account Actions - Add Email Account - and entered my Gmail username + addtess@gmail.com (I also tried phone number) + password. Which (after selecting 'Done') failed with the message "Unable to log in at server. Probably wrong configuration, user name or password". I can confirm my 'Name' and/or 'Phone', by successfully opening Gmail (which is also on my desktop).

The Configurations selected are: IMAP, Incoming - IMAP - SSL/TLS - imap.gmail and Outgoing - SMTP - SSL/TLS - smtp.gmail.com, Username - 'name'@gmail.com. There is also a 'Configue manually' option available. I kept a couple of screen-shots recording progress should they be helpful.

Thanks for your time on this.