Thunderbird Support Forum

(note. i'm very wary of posting this question here, as i've been told off, this apparently not being the right place for such matters. but this is where i get to from "Help>Submit Feedback…" in Thunderbird, and also Bugzilla leads me here. if this is not the right place, please can someone kindly tell me where is?)

102.2.2 has really messed things up for me. i can't see any emails after August 9th in any of my Saved Searches, and this is causing real problems.

i've tried deleting the global database and reindexing, but that did nothing.

[Mac OS 10.12.6 Sierra]

3rd post - it would be nice to get a response. I cannot send emaIL FROM THIS WIN 10 FULLY UPDated APP. The error message as above appears all the time (and does not cancel after 1 hour or whatever). Email can be sent using the same smtp settings from various Android devices. Forum suggestions do not cure the problem.

This, along with all the other annoying glitches within T'bird, seem to be forcing me to abandon using T'bird after many, many years. Shame.

Alan

My thunderbird email just did an update. It will not let me send a message now. The send button is now gray along with the encrypted button.

Please help.

Thanks

There is no mystery to what's happening here. Programming 101: a security exception doesn't get reset every 2 or 3 passes unless some malicious or incompetent programmer set up a countdown loop to reset it. And who would do that kind of thing to users unless some malicious jerk wants to pressure the users into fighting his or her political programming battles with other net entities? I turn 77 this month, and last year had a tumor removed from inside my spinal cord that, while slow-growing and essentially benign, caused horrific pain. People my age and condition save our energy for things that really matter to us. That doesn't include Lilliputian battles over which end of the egg to open. So suck up your egos and resolve this among each other.

Hi, Matt, thanks for replying so quickly. All contents of my old computer have been transferred to the new a couple of weeks ago and the old one emptied for resale. As mentioned, all seemed to be ok with the new computer for the first several days. I have used Thunderbird for a number of years on the old computer and never had the slightest problem. I've hired a technician, a fine one, but he cannot understand the problem either.

Is there anywhere to get actual support for Thunderbird? I have no answers to my problem - can't receive e-mails still for a month now. Hoping not to have to change to a different e-mail software.

Hello, does anyone know what causes this error. I might have done something silly, but now when I try to check incoming e-mails it says "mailnews.pop3.0: Socket state is closed - won't send command." This is shown if I look at the error console. This happens after I enter the password.

Dear all, morning from Italy

I'm still finding the way to settle in Thunderbird app on my Mac Book Pro a Copany email that is from Outlook and Office365.

Even if i found the code for the setting, when the process is finalized it is possible to send an email well received for another personal account (i try in this way) but the sent email is not yet registered in proper folder in Thunderbird

The same is for an arriving email by third personal account

My necessity is to store all the communications cause important and cause i DON'T WANT use the web with Outlook.com page open on Apple.

Thank You so much for the attention and the support.

N.B. Let me sfecify is not the fist time i settle sucha kind of email company account.

VINCENZO

I use the Thunderbird app in my MacBook and my broadband provider is Talktalk. TT have now changed their email settings and I have spent two days trying to get the correct settings (the ones they provided don't appear to work). To no avail, except, after two days 'chatting', they said to contact Thunderbird. Can anyone provide me with the correct settings please? I have 5 domain names: 2 with TT (the main one, which I have managed to restore, and another), and 3 others (with free-online, gmail and yahoo). I am receiving mail from my 2 TT domain names, from free-online, and gmail but can only send from my main TT domain name. Not from from my other TT nor free-online. I don't know about gmail or yahoo as they're hardly ever used. So, basically it seems that my Incoming settings are fine, but my Outgoing are not, except one. I have gone through so many settings changes I'd like to check from scratch please, I am at my wits' end. I am a senior so perhaps not au fait as much as I could be... Many thanks.

Wanye Mery’s comment: “You make several references to decades old bugs with not a single link to a bug report. And a reference to "I wasted my time trying to do a bug report to bugzilla which accepted my account, put me through a verification process, then wouldn't allow me to use it." which has nothing to do with Thunderbird, and I'm pretty sure has a contact address for resolving problems. And lastly, many detours unrelated to problem solving. In short, this topic is going nowhere fast. Therefore I am locking it. I am sure you have a problem. If you want help resolving your problem, please be respectful of people's time and post details about your problem and only that problem, as breifly has possible, and also please provide information requested of you. To quote the submission form you used to request assistance, "Be nice. Our volunteers are Mozilla users just like you, who take the time out of their day to help." Wayne Mery let me take time out of my day to explain where your comment failed: I have been contacted by 3 “experts” now and two things are clear: 1. You’re more focused on defending the product and yourselves than fixing bugs. 2. Not only is it that you can’t fix the bug I presented you aren’t even going to try and it will remain a bug ad infinitum. Your comment:

First: “bug” not “bugs”

Second: If it was possible to reference a previous bug report, there would be no point in reporting it, would there? So it’s mind numbingly obvious I’m commenting because there is no previous bug report. And my comments spelled that out clearly.

Third: I also made it clear someone had asked the question before, I didn’t however say to this site. Nor did I say they had reported it I merely said that it had been a bug for a decade.

Don’t use Bugzilla? And yet my search of Mozilla recommended a bug report could be filed via Bugzilla in reference to contribution to improving the product. Maybe you should look it up before commenting.

You are “pretty sure Thunderbird has a contact address” and you’ll quote that as if it meant something even though you don’t know?

Tell me, your Thunderbird programme fails, what do you suppose anyone with a computer on earth would type into their web browser first? Save you the suspense: “Thunderbird help”. Why do you suppose I’m not on Thunderbird help?

“many detours unrelated to problem solving”

A suggestion for you for the future: Make sure you only use volunteers interested resolving problems, who aren’t easily hurt by comments and don’t make stuff up to defend the product. Resolute focus on the actual issues and ignoring what is superfluous to those issues is the fundamental requirement of excellence in problem solving.

Not sure? Let me give you an example, use my first comment:

Observed in the comment:

1. Thunderbird not working and what the problem is. 2. This person is annoyed, why? He’s made a simple standard change to Thunderbird, the programme failed so he can’t use it. He has discovered it has been an ongoing failure for about a decade.

First address the superfluous: Does he have a right to be annoyed? Yes. Ignore and move onto what’s important.

Next: My options for problem solving:

Option 1. Can I resolve it with the information available: Yes: Do it. No: got to 2. Option 2. Ask for more information and try to solve. Option 3. Get hurt and upset, try to use sarcasm to defend the product and ignore the actual issue.

People who go for Option 3 shouldn’t be wasting their time, the questioners time or anyone else’s time responding to questions. For example Stans had 2 options: 1. Ignore the comment or 2. Start a battle of who’s the most sarcastic. I’ll leave it to you to figure out what’s best for your site: Industry best practice or Stans approach.

Clearly the most disrespectful waste of time was when Stans started by announcing the product was perfect and then compounded that by making a range of incongruous statements: “the product is faultless”, “I can fix the fault”, “the bug has been deliberately ignored”, “I don’t know if the bug has been reported”. Do you seriously contend that doesn’t waste my time? It is also disrespectful when an outsider advises you of a bug and the first comment made is there is no problem with the programme followed by unsustainable excuses as to why there is.

“Please provide the information requested of you.” Really? Feel free to tell me what was requested of me and was not fully answered. Stans asked me for nothing and got nothing, Mat asked for something and got a complete response.

The fact was, once again mind numbingly obvious, I was nice to your volunteers (but not the product) until your volunteer Stans started wasting my time feeding me incongruities on a subject he clearly couldn’t answer. You may not be able to follow this but there is a difference between being nice to volunteers and to a product. On close discussion with my monitor, Thunderbird has no feelings to hurt. If the volunteer gets hurt by negative comment on the product or a 10 year failure to fix it, perhaps they shouldn’t be volunteering irrelevancies.

But hey you’ve chosen to lock the comment and leave the bug unresolved for another decade….. Way to go on the sites dedication to problem solving.

p.s. New rule: You may like to advise your volunteers that it’s not a debate forum so, if they are more interested in debating a comment than answering it: Don’t.

duplicate of /questions/1407076 thread.

I have noticed this for I think more than a year now. I get a phishing (shouldn't phishing be spelled pfishing (p for people), maybe it's me) email for a fake UPS delivery. I know it is fake and I click on forward, select the email address"fraud@ups.com", type in: "PHISHING - PHISHING - PHISHING" in the subject line and in the body of the message then click on send. This is one of the message I get: Sending of the message failed. An error occurred while sending mail. The mail server responded: YaFjpYS1t77IDYaFopDMr1 internal error AUP#EML-038. Please check the message and try again.

What have the cracker/hackers done to the message so that I cannot forward it to security people?

1 of my customers are experiencing ThunderBird not responding, very random when it does not respond, Windows 10 Pro 64 Bit I checked that Mozilla ThunderBird is running latest version (x64 en-US) Version 102.3.3 The fixes I have tried are running the setup exe file I have checked email settings are correct Check task manager to see if anything is overloaded such as RAM Memory Check AVG Firewall and allowed ThunderBird Adjusted Windows power management settings to high power plan

I have just used TB 102.8.0 and can no longer see all my emails. I installed TB 102.9.0 and am still unable to see all my emails. How do I see all emails in TB102.9.0?

As the title says, I was prompted to download and install the latest Thunderbird, I did, and on restart about 5 of my IMAP folders disappeared! I'm connection to the Apple iCloud, and everything has been working just fine until I did the update this AM. I have not changing any settings in ages.

How do I get them back?

I upgraded my MacBook Pro operating system and now have a message that thunderbird app is damaged and needs to be put in trash. Can I trash it and reinstall without losing my data? Thanks in advance for the help!!

I submitted a thunderbird problem/question a couple days ago and now cannot figure out. I guess it was to the forum/users group. Now I cannot figure out how to get back to the forum and see my question and any response. email: [removed email from public forum]

I am unable to install add-ons for Thunderbird for my Chromebook that I have installed via the embedded Linux OS that's in Chromebook. Inside the app(Thunderbird), I go to addons.thunderbird.net and attempt to install an add-on and this box with this button inside it pops up and I have to click on that button to confirm installation of that add-on. Well, I try clicking on that button and nothing happens and that box doesn't go away. I enclosed a screenshot to give you an idea of what I'm talking about.