Thunderbird Support Forum

Since yesterday, Thunderbird will not connect to my TalkTalk IMAP mail server unless I switch on a VPN. This is inconvenient. I have no problems accessing my emails through TalkTalk's online mail service, which doesn't happen when the server is down.

It's pretty self explanatory. I have three different email address configured within Thunderbird and it does not recognize any of them as "Me". Within each account, they are displayed like anyone else's email.

Been using TB for over a decade and cannot for the life of me figure this out.

Any help is appreciated.

I'm going to ask this question again. Has anyone seen this? If so, what does it mean? When attaching a pdf or other file to an email, I can't open it to check it before sending.

C:\Users\***\Desktop\*****.pdf could not be opened, because the associated helper application does not exist. Change the association in your preferences.

What is a helper application and how do I fix this?

Thank you

how do I change the "from" and "subject" font appearance in thunderbird inbox list view? They are currently a little bizzare with the sender appearing smaller than the subject line etc. I am not familliar with .css file settings and so will need to be considered a simpleton with any explanations. Any aswers I have seen refer to fire fox and assume that I know how to create the changes required or add a .css file somewhere. Thanks in advance. I attach a screen shot of my current inbox view . Hope this explains my problem.

I have the most recent updated Thunderbird, I wish to delete a email account, however under settings Account Actions is absent. I have tried searching for and answer but no way to remove it so far. I have used Thunderbird for near 10 years and usually there is the Account Actions menu item. I see all settings its should be right under the item Return Receipts. But nothing is there.

Thank You for the help.

Hi. My hard drive crashed. I have a new pc and the old drive is readable in a drive enclosure hooked up to new PC via usb. I have done the typical search for the appdata profile file, but I am not sure what I have here. I have attached a screenshot of the old drive and a global search on "Thunderbird". I am not sure where the profile file is residing. Any advice would be welcome. Thanks.

Hi I decided to donate so I could get rid of the automatic start of my browser showing the request for donation screen whenever I open Thunderbird. Even though I received the confirmation that I successfully donated, I still get the annoying request for donation. How do I stop the auto load of the browser?

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently.

Looking further I notice that one of my accounts has 'INBOX' as one of its subfolders which is where the problem appears to stem from. When I look at that account in isolation (ie not in unified folders) I can still see the inbox as a subfolder.

The subfolder 'INBOX' appears to be a duplicate of the account's main inbox (it contains the same number of emails), which may account for the appearance of duplicates.

At a guess this is probably related to inadvertent moving of folders. I find that when trying to use the scroll bar (to scroll down the subfolder list), if the mouse strays slightly to the left it will pick up a subfolder and move it unintentionally. This can cause all sorts of problems with disappearing emails and the folder structures showing differently on different computers.

In this case the duplicate email problem only happens on my desktop. On my laptop I can still see a subfolder named 'INBOX' but it shows as empty and I don't see the duplicate emails in unified folders.

It would be really useful if Mozilla could introduce a 'confirm folder move' feature as that would eradicate inadvertent moves.

How do I resolve the apparent duplicate emails on my desktop? I am somewhat reticent to delete the subfolder 'INBOX' for fear of the potential consequences. . .

Hi!

Trying to use Thunderbird to connect to my hotmail account but get an error message that says I can't log into "server" due to the prefs or login details are wrong. Have tried to search around for answers but can't see that anything is wrong. Any idea what to do? Use windows 10 professional.

My mails are automatically corrupted or deleted from system.

Before my mail corrupted i had try to make folders for inbox mails and during this process my some of mails are automatically deleted lr corrupted.

How can i resolve this issue Please guide me

I used the Export tool thinking All my email files would be exported, not true! Only your "Profile" is exported! The export tool does not include your "Local" folder! This is wrong! The export tool should export everything! "The best way to learn -- is learn the Hard Way" -mdc

With the latest update 115.11.0 the existing profile was not identified and loaded. All existing configurations, mail and address book are not accessible. The likely problem is the installer program that uses IP address as a factor in finding the correct Thunderbird account. I use VPN and do not have a static IP address. I have been shut down for several days now and any attempt on my part to resolve the issue has failed. The old email is very significant. Unannounced updates can cause serious trauma for Thunderbird users.

Thunderbird is not downloading. Email email or feeds. It is. Not downloaded since May 11th. Also your website is i Inaccessible Through any of the browsers, please help.

Hello Thunderbird users!

Today my father lost all the sub folders below the folder Archives. Doe anybody know how to get them back?

I tried the following:

• Clicked on Folder Modes -> All Folders
• Tried the solution mentioned here: http://kb.mozillazine.org/Local_Folders

The strange thing is I also don't see any .sbd or .msf files, with one of the names he mentions, under the directory Mail (in the profile directory). How can they suddenly disappear or be deleted?

If someone knows how to get the folders (with the e-mails) back, that would be very much appreciated!

I received a message with the remark "This message contains an invitation to an event." What follows is several screens of metadata (that's what I think it's called), followed by the original note from the sender. Is there a way for me to suppress all this metadata? When I forward the message to a friend who has an iPad, it shows up without the metadata. I'd like that to be the situation when I use Thunderbird.

I've attached a screen shot of a portion of what I've called "metadata". I didn't include the very top of this metadata because it contains personal data.

Hello, when I put a photo in the text or in the signature, the photo is attached in the destination email, if I add the logo photo and social media photos, they all appear in the destination email attachment. Even when the person replies to our email, those images are attached to our email. I have put all the settings on HTML and tested different modes, but my problem has not been solved and when I activate or deactivate 'Attach the signature from a file instead' the problem is persist or don't show picture correctly. What is the solution that picture show correctly in email and don't appear in attachment?

Sometimes a mail comes in, a notification sound is played - but no notification pops up (Thunderbird notification).

How come?

The mail comes in normally and arrives in the inbox - it has no filter settings.

Thanks!

I want to search a local folder and all its subfolders using eg "Match all of the following" but I could not find how to get a search containing these modes. After over half an hour I have found that the term I was looking for is "advanced search", available via a keyboard shortcut. I cannot possibly remember keyboard shortcuts, why do I have to log on to my Mozilla account just to find out how to do it? There should be a comprehensive user manual that I can download for looking up this sort of thing offline?

I am running Supernova version 115.5.2 and have a strange situation (maybe it's normal) when opening it.

If I have received any emails for any account in a previous session, then when I open a new session, the folders for these accounts open expanded and other accounts that did not receive any emails, remain collapsed.

I know there are others who have various issues regarding all folders expanded or collapsed but in Thunderbird before Supernova, I always collapsed all my folders and opened a new session with everything collapsed.

So can anyone tell me how to set-up Supernova so that when I collapse all my folders at the end of a session, a new session will open with all the folders still collapsed?

Thanks.