• Archived

How to import Account settings to TB?

In the process of migrating from XP to Win 8, I have rediscovered a very old (ex dial up, payg) mailbox account which I want to start using again but have forgotten the … (read more)

In the process of migrating from XP to Win 8, I have rediscovered a very old (ex dial up, payg) mailbox account which I want to start using again but have forgotten the password. The account is already set up in Outlook backup files and has the (encrypted) password. The ISP (TalkTalk) cannot help with the password because it is an old dialup account with Tiscali and they do not have the records. TB is already set up and configured for the current mail accounts. Is there a way to import the .iaf into TB to add to the existing account? If I set up a new (empty) profile and managed to import the settings from Outlook, can the profiles be merged? Can Account settings be exported from TB for importing to the new profile?

Thanks in advance

Asked by Dummy88 6 years ago

Last reply by Matt 4 years ago

  • Solved
  • Archived

error 5.3.4 554- 554 5.2.0 can not send e-mail

an error occurred while sending mail. The mail server responded: 5.3.4 554-554 5.2.0 STOREDRV.Deliver; delivery result banner. Please check the message and try again I… (read more)

an error occurred while sending mail. The mail server responded: 5.3.4 554-554 5.2.0 STOREDRV.Deliver; delivery result banner. Please check the message and try again I did that I couldn't find anything. I have 2 accounts [email address] and [email address] and I can not send any out going email PLEASE I NEED HELP

Do not post sensitive information in a public forum -- email addresses removed by moderator

Asked by chasfra 3 years ago

Answered by BJ56 3 years ago

  • Solved
  • Archived

Kaspersky is giving me an error message that seems to be comming from Thunderbird.

I get a pop up message from KAspersky saying Cannot grantee authenticity of the domain to which encrypted connection is established. Aplication: Microsoft widows operatin… (read more)

I get a pop up message from KAspersky saying Cannot grantee authenticity of the domain to which encrypted connection is established. Aplication: Microsoft widows operating system UR: pop.frisinger.net Reason: Invalid name of certificate. Ether the name is not on the allowed list or was explicitly excluded. My email address is a pop3 account with fatcow as the hosting company.


I have a folder called pop.frisigner.net here: C:\Users\SOP\AppData\Roaming\Thunderbird\Profiles\a5mmku6w.default\Mail\pop.frisinger.net There are also 2 shortcuts to the folder elsewhere in my system. I do not get this error on my iphone.

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by wnf8981 2 years ago

Answered by Matt 2 years ago

  • Solved
  • Archived

Thunderbird extremely slow downloading and deleting

Anytime I go to download it loads one message at a time and it takes 5 to 10 seconds. Firefox works fine. I ran Malwarebytes, Superantispyware and Bitdefender. No spyware… (read more)

Anytime I go to download it loads one message at a time and it takes 5 to 10 seconds. Firefox works fine. I ran Malwarebytes, Superantispyware and Bitdefender. No spyware or viruses. It also takes forever to delete the messages. This just started 2 days ago. I re-downloaded Thunderbird and re-installed it. Application Basics

   Name: Thunderbird
   Version: 38.3.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150928051427
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) mail.gci.net:110, plain, 0
     OUTGOING: smtp.gci.net:25, plain, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-275ccb84-c685-4578-8088-42bb82150520 (5/20/2015)
 Extensions
   Lightning, 4.0.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Bitdefender Antispam Toolbar, 7.0, false, bdThunderbird@bitdefender.com
   Test Pilot for Thunderbird, 1.3.9, false, tbtestpilot@labs.mozilla.com
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.3.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 257.21
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 5765309a-29b1-4e1b-9c81-71aaa8c2b48
     network.cookie.cookieBehavior: 2
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1446617428
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 136817704
     plugin.importedState: true
     plugin.state.npctrl: 0
     plugin.state.npnv3dv: 0
     plugin.state.nppdf: 0
     plugin.state.npqtplugin: 0
     plugins.update.notifyUser: true
     privacy.donottrackheader.enabled: true
     privacy.sanitize.timeSpan: 0
 Graphics
     Adapter Description: Intel(R) HD Graphics 4600
     Vendor ID: 0x8086
     Device ID: 0x0416
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 10.18.15.4256
     Driver Date: 7-17-2015
     Adapter Description (GPU #2): NVIDIA GeForce GTX 860M
     Vendor ID (GPU #2): 0x10de
     Device ID (GPU #2): 0x119a
     Adapter RAM (GPU #2): 2048
     Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
     Driver Version (GPU #2): 10.18.13.5887
     Driver Date (GPU #2): 11-2-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10240.16430)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.8
     4.10.8
     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS Util
     3.19.2
     3.19.2
     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC
     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

Asked by sab3r42 4 years ago

Answered by sab3r42 4 years ago

  • Solved
  • Archived

Using 31.3.0. Crashes in safe mode -- sending, opening add-on man, using help/restart with add-ons removed, or within 3 minutes, whatever first. Reinstalled 2x.

Hello. I am using 31.3.0. and it is crashing in either safe mode or normal mode under any of these conditions: -- within 4 minutes -- after sending, -- opening add-… (read more)

Hello. I am using 31.3.0. and it is crashing in either safe mode or normal mode under any of these conditions: -- within 4 minutes -- after sending, -- opening add-on manager -- using help/restart with add-ons removed. I've reinstalled twice. Up-to-date Yosemite. Thus, I am unable to install viewabout and am unable to disable add-ons before crashing. I don't remember installing add-ons, but they seem to be a common source of crashes, so perhaps I did. But... can't look. May I please bother someone for a suggestion? Thank you for any help!

Asked by rbfreemontana 5 years ago

Answered by jscher2000 5 years ago

  • Archived

Why does my Mozilla Support password suddenly fail to work?

I tried to sign in to Mozilla Support to ask a question about Thunderbird that I could find no answer to elsewhere. I was denied. I verified my user name and password f… (read more)

I tried to sign in to Mozilla Support to ask a question about Thunderbird that I could find no answer to elsewhere. I was denied. I verified my user name and password from the list I carefully keep on a flash drive and tried again. No go. Then I asked for password reset help, not knowing what else to do.

The e-mail came, but rather than containing password reset instructions, it thanked me for "joining Mozilla Support!" and said that "to complete your registration, you need to verify your e-mail address." Bear in mind that I was not trying to complete any registration but only to log in to an existing account. Nevertheless, I clicked the link and was taken to a verification page. That did not work.

At last, in need of getting on with it without further delay, I simply registered for a new account using a different user name. Fortunately, the system seemed not to be concerned that it used the same e-mail address as before.

So, the specific questions are: (1) Why did this happen, and (2) what does one do to prevent such a thing from occurring again? If it is a matter of signing in at some interval so that the system does not interpret lack of using Support as evidence that the account holder has been kidnapped and carried off by the Klingons, I would appreciate knowing this and what the maximum interval is before doom strikes.

Thank you.

Asked by Arvidd 5 years ago

Last reply by Madasan 5 years ago

  • Archived

Why can't you recode your email and web pages in text colors that are legible? There's no reason for the reader-hostile faint grey on white background design!

maximum readability is achieved by maximum contrast between font color and the background ... your site and email message designers have implemented a faint grey text col… (read more)

maximum readability is achieved by maximum contrast between font color and the background ... your site and email message designers have implemented a faint grey text color that is inexcusably hard to read, especially for Senior eyes! it costs you NOTHING to code a darker text color (preferably HTML #000000) for this very valuable content -- please advise, and thanks


N.B. Mods flag set by Matt for Admin attention, so not cleared ~J99

Asked by michael_ny 4 years ago

Last reply by cor-el 4 years ago

  • Archived

Turn off alert after opening mail

After I open an email and/or reply to it, the alert stays on at lower right. I read a great many emails every day at work and having to turn off the alert manually wastes… (read more)

After I open an email and/or reply to it, the alert stays on at lower right. I read a great many emails every day at work and having to turn off the alert manually wastes time. How can I set the alert to go off when I've read a new email?

Asked by LazyDays 2 years ago

Last reply by sfhowes 2 years ago

  • Archived

Thunderbird and Century Link POP Set Up

The below was sent as a Contributor on 7.24.2016 with "Review Needed" left open, unanswered or confirmed. Please escalate. Impossible to set up Thunderbird auto or manual… (read more)

The below was sent as a Contributor on 7.24.2016 with "Review Needed" left open, unanswered or confirmed. Please escalate.

Impossible to set up Thunderbird auto or manual settings with Century Link on POP; the same from the latter that were not even close to getting this set up.

There is only one door to go through here for this setup with an ADDITIONAL manual correction to the SMTP port:

1. Choose POP3 and check that Incoming is: pop.centurylink.net and Outgoing is: smtp.centurylink.net 2. Here is where it goes off the charts: ALL settings to the right of the above set to Autodetect / Auto in Manual configuration, then click Re-test / Done. 3. The ports that you will see will be 110 and 25 with SSL of STARTLS in each respectively 4. Click Done; HOWEVER, you now have to go into Account Settings after it accepts your ISP mail server [Incoming only] and Edit the SMTP port manually to 25 or it will fail in that area.

Asked by ALLEN12 3 years ago

Last reply by ALLEN12 3 years ago

  • Archived

what does thunderbird do to emails that are compacted

I keep getting the message to compact files. I have read the FAQ's on this, but it does not tell me what it does to my emails when it is compacted. I still want access … (read more)

I keep getting the message to compact files. I have read the FAQ's on this, but it does not tell me what it does to my emails when it is compacted. I still want access to them all. I have deleted as much as I can, emptied the deleted folder. I have put some folders I no longer use into the Archive folder, but occasionally got back to access them.

Any suggestions or help on what happens to them and how to access them? Appreciate any help with this

Asked by canjo 1 year ago

Last reply by canjo 1 year ago

  • Archived

When I try to follow instructions the options given are NOT the ones that show up on the website

When I try to change things in Firefox I am told what will show up in the window however, what shows up is not the same as predicted. and so I cannot follow the instructi… (read more)

When I try to change things in Firefox I am told what will show up in the window however, what shows up is not the same as predicted. and so I cannot follow the instructions and resolve the problem.

Product changed from Firefox to Thunderbird by moderator Andrew.

Asked by Jibse 4 years ago

Last reply by FredMcD 4 years ago

  • Archived

I have a group and it works, but unable to locate the group for edits.

The addresses that I originally set up in the group are saved in the group since by entering the group name in the address field all the addresses are entered into the ma… (read more)

The addresses that I originally set up in the group are saved in the group since by entering the group name in the address field all the addresses are entered into the mail. Problem is that I cannot find the group for editing purposes. I thought the way was to go to contacts on the left and find the group there....no such group listed. Thanks, Ken

Asked by ken_RM 5 years ago

Last reply by user01229325 5 years ago

  • Archived

Help with including all my email accounts for my laptop computer

Firefox is my browser and should be able to syn my different websites (Google, Microsoft, etc.) on my laptop computer...just like Firefox has done in the past. As you ma… (read more)

Firefox is my browser and should be able to syn my different websites (Google, Microsoft, etc.) on my laptop computer...just like Firefox has done in the past. As you may know by opening my account. I am able to see all my Google emails on my cell phone, but not on my laptop computer. Why?

Also, as Firefox knows, I have a new Google email address: ...and a new password: (...Firefox uses it for my cell phone and I get all my Google emails on it. My question is: Why don't I?

In fact, when I click on my Google email account on my laptop computer, I get this message from Firefox down in the right hand corner, that you are not able to connect to my Google emails on my laptop computer...but I can on my cell phone. WHAT'S UP DOC?!?

I am at my wits end trying to figure this dichotomy out? I am seriously thinking about changing my Firefox browser to a different browser after all my years with Mozilla. HELP! Your faithful client. Dr. Richard C. Muzik

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by rcmuzik 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Experienced TB user. Send Options has quit working! Setting domains is ignored. Where is this controlled? Vs 24.3.0 openSuse13.1-64

Every email send asks the question HTML or text? I have my text domains and HTML domains set up, but they are ignored. My email contacts are set up with the prefers HTML … (read more)

Every email send asks the question HTML or text? I have my text domains and HTML domains set up, but they are ignored. My email contacts are set up with the prefers HTML or prefers text.

I have the ASK preferences selected, but that is supposed to be for domains not already set up.

Some TB revisions ago, this all worked. I don't know just when it quit, but it's been broke for several previous reservations.

I looked at the domain lists with the config editor and they seem to be in order. How does this send options stuff work and where is it located so I can debug it myself? Heboland.

Asked by heboland 6 years ago

Last reply by guigs 6 years ago

  • Archived

My Thunderbird account disappeared and all emails in my inbox and saved emails. What happened??

I opened Thunderbird and there were no accounts and the T-bird add account window was open with my name in the user block and wanted my email address and password. I crea… (read more)

I opened Thunderbird and there were no accounts and the T-bird add account window was open with my name in the user block and wanted my email address and password. I created a new account and it download my emails but all my old emails in my inbox were gone along with all of my local folders and the emails in them. How can I get them back and what happen?

Asked by jwschmitz 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Why am I now being asked to log in to get to my email account

I have been a customer of Thunderbird. I have never had an Google email account. Today, when I try to get my email, I am being asked to create a new account??? I can n… (read more)

I have been a customer of Thunderbird. I have never had an Google email account. Today, when I try to get my email, I am being asked to create a new account??? I can not get my email. It has been hijacked. What is going on please? I just want to get to my email like I always have, not log in to a new account. Thank you. Philip

Asked by Philip Fournier 1 year ago

Last reply by christ1 1 year ago